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#1
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SOLVED: iLok Surrender license version mistake! no support
During activation of a PT HD9 Upgrade i accepted the default suggestion from activation process, and thereby accepted to surrender PT 7.3 Amnestry that I don't had, instead of 7.2 that I had. I sent three support request since jan 26 without success, case # 01481985, # 01487308 and # 01487565. Any ideas? AVID Support is not working with me. But the billing process works VERY WELL!!
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#2
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Re: iLok Surrender license version mistake! no support
Is PT 9 working?
If so, and you didn't actually surrender anything you had, I wouldn't sweat it...
__________________
X Note that all opinions, observations, whatever, in this post are mine, unless I'm being mean or am wrong, in which case it's somebody else's fault. I do not work for Avid (their loss)...my only relationship with Avid is that of a customer (when I'm not too poor to buy stuff, like now)...and that hot administrative assistant...that's more of a "thing" than a "relationship" (that should keep them guessing for a while...) Just rockin'...what more is there? Bill in Pittsburgh |
#3
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Re: iLok Surrender license version mistake! no support
The iLok server needs to "see" the 7.3 Amnesty licence in my iLok to transfer the new PT HD9 license.
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#4
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Re: iLok Surrender license version mistake! no support
I did the same thing. I asked Avid for support and they send me a new asset, problem solved, took a couple days
hope this helps matt |
#5
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Re: iLok Surrender license version mistake! no support
Thanks Matt!
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#6
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Re: iLok Surrender license version mistake! no support
Quote:
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#7
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Re: iLok Surrender license version mistake! no support
Because five days without a simple answer of Customer or Sales support is very frustrating. The second ticket was sent yesterday and the third ticket was automatically canceled by the server.
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#8
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Re: iLok Surrender license version mistake! no support
Fixed by Avid Support!!!
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