Can Not UPDATE 8.0.4 to 8.0.5 Error Message

[ztaylor9632]

When i try to upgrade the installer on the update package says that it can not find a valid copy of pro tools installed on your computer. I purchased the mbox mini and it came with pro tools so i know its valid. How do i validate my copy or get the updater to recognize my copy of pro tools?

Thanks

Z

[ztaylor9632]

SiSoftware Sandra

Computer
Model : Gigabyte X58A-UD3R
Workgroup : WORKGROUP
Host Name : Beast
User : Zak T

Processor
Model : Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
Speed : 3.36GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 2 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 On-board Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 On-board Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 8 threads sharing

Computer
Mainboard : Gigabyte X58A-UD3R
BIOS : Award (Phoenix) FE 12/23/2010
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 8GB DIMM DDR3

Chipset
Model : Giga-Byte X58 I/O Hub
Front Side Bus Speed : 2x 2.52GHz (5GHz)

Chipset
Model : Giga-Byte Core Desktop (Bloomfield) UnCore
Front Side Bus Speed : 2x 2.52GHz (5GHz)
Total Memory : 8GB DIMM DDR3
Channels : 3
Memory Bus Speed : 2x 560MHz (1.12GHz)

Memory Module(s)
Memory Module : OCZ OCZ3G1600LV2G 2GB DIMM DDR3 PC3-8500U DDR3-1066 (7-7-7-16 4-26-8-4)
Memory Module : OCZ OCZ3G1600LV2G 2GB DIMM DDR3 PC3-8500U DDR3-1066 (7-7-7-16 4-26-8-4)
Memory Module : OCZ OCZ3G1600LV2G 2GB DIMM DDR3 PC3-8500U DDR3-1066 (7-7-7-16 4-26-8-4)
Memory Module : OCZ OCZ3G1600LV2G 2GB DIMM DDR3 PC3-8500U DDR3-1066 (7-7-7-16 4-26-8-4)

Video System
Video Adapter : ATI Radeon HD 5700 Series (720 SM5.0 700MHz, 1GB DDR5 4x1.15GHz, PCIe 2.00 x16)

Graphics Processor
OpenCL Processor : ATI Radeon HD 5700 Series (720SP 9C 700MHz, 1GB 4x1.15GHz)
Compute Shader Processor : ATI Radeon HD 5700 Series (720SP 700MHz, 1010.4MB 4x1.15GHz)

Storage Devices
Seagate ST31000528AS (1TB, SATA, 3.5") : 932GB (C:)
WDC WD1002FAEX-00Z3A0 (1TB, SATA600, 3.5", 7200rpm, NCQ) : 932GB (D:) (H:)
WD My Passport 070A 999.5GB (USB) : 931GB (I:)
ATAPI iHAS324 Y (SATA150, DVD+-RW, CD-RW, 2MB Cache) : 7GB (E:)
Disk : N/A (F:)
WD Virtual CD 070A (USB) : 668MB (G:)

Logical Storage Devices
Komp (C:) : 932GB (NTFS) @ Seagate ST31000528AS (1TB, SATA, 3.5")
System (H:) : 100MB (NTFS) @ WDC WD1002FAEX-00Z3A0 (1TB, SATA600, 3.5", 7200rpm, NCQ)
Music (I:) : 931GB (NTFS) @ WD My Passport 070A 999.5GB (USB)
Audio (D:) : 931GB (NTFS) @ WDC WD1002FAEX-00Z3A0 (1TB, SATA600, 3.5", 7200rpm, NCQ)
Pro Tools LE (E:) : 7GB (CDFS) @ ATAPI iHAS324 Y (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (F:) : N/A @ Disk
WD SmartWare (G:) : 615MB (UDF) @ WD Virtual CD 070A (USB)

Peripherals
LPC Hub Controller 1 : Giga-Byte LPC Interface Controller
LPC Legacy Controller 1 : ITE IT8720F
Audio Device : Giga-Byte HD Audio Controller
Audio Device : Pine Technology EG JUNIPER XT Audio Device [Radeon HD 5700 Series]
Audio Codec : ATI (AMD) HDMI Audio
Disk Controller : Giga-Byte 4 port SATA IDE Controller
Disk Controller : Giga-Byte 2 port SATA IDE Controller
Disk Controller : Giga-Byte 88SE91A3 SATA-600 Controller
Disk Controller : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller
Disk Controller : Giga-Byte JMB36X PCIE-to-SATAII/IDE RAID Controller
USB Controller 1 : Giga-Byte USB UHCI Controller #4
USB Controller 2 : Giga-Byte USB UHCI Controller #5
USB Controller 3 : Giga-Byte USB UHCI Controller #6
USB Controller 4 : Giga-Byte USB EHCI Controller #2
USB Controller 5 : Giga-Byte USB UHCI Controller #1
USB Controller 6 : Giga-Byte USB UHCI Controller #2
USB Controller 7 : Giga-Byte USB UHCI Controller #3
USB Controller 8 : Giga-Byte USB EHCI Controller #1
FireWire/1394 Controller 1 : Giga-Byte TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Samsung Universal Print Driver (600x600, USB, Colour)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

[zedhed]

Try right clicking the updater exe. and 'Run as Administrator'. Also disable any anti virus software.

I assume you are aware that you do not uninstall pro tools before running the updater. In the past some folks have assumed that the updater is actually a full installer when in fact it is...well...just an updater.

[albee1952]

Good advice above. Here's a suggestion once you get it working again; remove one stick of RAM and install the other 3 sticks in 3 slots of the same color. That mobo is designed to run triple channel RAM and you may be hurting performance with 4 sticks(triple channel only works with either 3 or 6 sticks of identical RAM)

[ztaylor9632]

Thanks for the ideas. Tried the run as administrator, that did not resolve the issue. Still received the "Can not find a valid installation of pro tools on your system click "OK" to continue" error message.

In regards to the ram. Yes i realized this quite a while back and took out a stick of ram just havent updated my signature...guess i need to go do that...

Anyways the issue is with the updater not recognizing my installation of pro tools, cant figure out why...