HDX and Omni not showing up in the "playback Engine" dialog

[AlpacaChris]

Hey all first post.

I recently dove deep and picked up an HDX card and Omni Interface. After installing all the hardware and software (as far as i can tell) the HDX card and the OMNI arent showing up in my audio interface options when i launch Pro Tools.

i have installed and reinstalled both the HD drivers and Pro Tools itself several times.
Both of the devices appear in DigiTest just fine, and from there i was able to update the firmware for both devices but still nothing.

Haaaaaalllllp!

Thanks
Chris

[Southsidemusic]

Hey

Try launch PT with the N key held down and see if you see the Interface there when the popup appear.

[AlpacaChris]

Yup tried that after parusing this forum. No Dice. Same "windows audio device" options as if i had launched PT normally.

[Southsidemusic]

First I have to ask : do you ha e a PT HD license on your ilok key!?


Did you click the install HD Driver when you installed Pro Tools!?

There should be a HD driver installer in your avid account. Look there and reinstall that and see if that helps.

Also make sure you trashed your preferences and databases.

[AlpacaChris]

Yup Did that. Installed the HD Driver and Pro Tools from scratch. a couple times.

I guess it couldnt hurt to try again. Who knows. Technology is awesome.

Chris

[Southsidemusic]

Are you 100% sure you have the HD PT version on your ilok, not just PT12?

[AlpacaChris]

Yup. Its in there. Checked that one too since its been brought up on this forum a few times.

[zedhed]

Try doing a 'factory reset' on the omni. Page 50 of the Omni guide.

That did it for me when I first installed the Omni.

[Southsidemusic]

So can you let us know what PT version you are using, what ilok key you have and how you got the HD12 license? Is it in your name and account?

[Matt Hepworth]

This trends to occur when the AVID HD driver is being accessed. Could be the default system settings or even a program.