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DAE ERRORS
I searched the DUC for help before submitting my problem.
I recently condensed the old files on my recording drive, using disk cleanup, to make room for more, because it was down to 21% left. Bad Mistake! Next time I ran PTLE 7.3 on my Spectral RM7000 computer, the counter wouldn't budge from 1|01|01, and I got the error message that the DAE couldn't get audio from the hard drive fast enough, or the disk was too fragmented, or my Firewire drive was having problems from a CPU overload. I tried loading all sorts of files that worked before, for years. I also tried every different setting in Setup>DAE Engine, such as lowering the percentage, changing the level, selecting one and two processors, everything. Nothing helps. The tiny System usage window, when displayed, shows a red bar coming from the right (for CPU), while a green bar comes from the left. I spent all last night defragmenting my recording drive over six times, getting rid of all the red, defragmented files. There was a totally red display that is now blue, with no red, fragmented files. But I still get the same result. I tried fetching files from my other two backup hard drives, but get the same error message. Has my computer swallowed its tongue and died? Did my condensing of files on my recording drive cause a fatal error? This is a high end system, with a Pentium 4 that has worked well for three years, with upgrades through PTLE 6.7, 6.9, 7.0, and 7.3. How can I get back to normal? SiSoftware Sandra System Host Name : SPECTRALRM7000 Processor Model : Intel(R) Pentium(R) 4 CPU 3.40GHz Speed : 3.40GHz Cores per Processor : 1 Unit(s) Threads per Core : 2 Unit(s) Internal Data Cache : 16kB Synchronous, Write-Thru, 8-way set, 64 byte line size, 2 threads sharing L2 On-board Cache : 1MB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector, 2 threads sharing System Mainboard : Intel Corporation D875PBZ Bus(es) : AGP PCI IMB USB FireWire/1394 i2c/SMBus Multi-Processor (MP) Support : 1 Processor(s) Multi-Processor Advanced PIC (APIC) : Yes System BIOS : Intel Corp. BZ87510A.86A.0106.P27.0406281338 Total Memory : 2GB DDR-SDRAM Chipset 1 Model : Intel Corporation 82875P,E7210 Memory Controller Hub Front Side Bus Speed : 4x 200MHz (800MHz data rate) Total Memory : 2GB DDR-SDRAM Memory Bus Speed : 2x 200MHz (400MHz data rate) Video System Desktop Monitors/Panels : 2 Monitor/Panel : Plug and Play Monitor Monitor/Panel : Plug and Play Monitor Adapter : Radeon X1300/X1550 Series Adapter : Radeon X1300/X1550 Series Secondary Physical Storage Devices WDC WD1600JB-00FUA0 (ATA) : 149GB (E:) WDC WD740GD-32FLA0 (ATA) : 69GB (C:) HDS722516VLSA80 (ATA) : 153GB (D:) WDC WD1600BB-00GUA0 (FireWire/1394) : 149GB (I:) WDC WD2500JB-00GVC0 (FireWire/1394) : 233GB (H:) HDS725050KLAT80 (FireWire/1394) : 466GB (G:) SanDisk Cruzer Micro (USB) : 489MB (J:) SONY DVD RW DW-D18A (ATAPI) : N/A (F:) Logical Storage Devices Removable (E:) : 128GB (57GB, 45% Free Space) (NTFS) @ WDC WD1600JB-00FUA0 (ATA) Hard Disk (C:) : 62GB (50GB, 80% Free Space) (NTFS) @ WDC WD740GD-32FLA0 (ATA) RECORDING (D:) : 153GB (36GB, 24% Free Space) (NTFS) @ HDS722516VLSA80 (ATA) 150 GB (I:) : 149GB (83GB, 56% Free Space) (NTFS) @ WDC WD1600BB-00GUA0 (FireWire/1394) 250 GB (H:) : 233GB (106GB, 45% Free Space) (FAT32) @ WDC WD2500JB-00GVC0 (FireWire/1394) 500 GB (G:) : 466GB (312GB, 67% Free Space) (NTFS) @ HDS725050KLAT80 (FireWire/1394) CD-ROM/DVD (F:) : N/A @ SONY DVD RW DW-D18A (ATAPI) 3.5" 1.44MB (A:) : N/A Removable Drive (J:) : 488MB (362MB, 74% Free Space) (FAT) @ SanDisk Cruzer Micro (USB) Peripherals Serial/Parallel Port(s) : 1 COM / 1 LPT USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D2 USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D4 USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D7 USB Controller/Hub : Standard Enhanced PCI to USB Host Controller USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24DE USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Mass Storage Device FireWire/1394 Controller/Hub : VIA OHCI Compliant IEEE 1394 Host Controller Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard Mouse : HID-compliant mouse Human Interface : USB Human Interface Device MultiMedia Device(s) Device : E-MU E-DSP Power Management Mains (AC) Line Status : On-Line Operating System(s) Windows System : Microsoft Windows XP (2002) Professional 5.01.2600 (Service Pack 2) Platform Compliance : Win32 x86 Network Services Adapter : Intel(R) PRO/1000 CT Network Connection Performance Tips Tip 2546 : Large memory modules should be ECC/Parity. Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip. SiSoftware Sandra Mainboard Manufacturer : Intel Corporation Multi-Processor (MP) Support : 1 Processor(s) MPS Version : 1.40 Model : D875PBZ Version : AAC26680-302 Serial Number : BTBZ40302995 System BIOS : 64-0100-000001-00101111-062804-iSPGDL On-board Devices Intel GMCH AGP Graphics Controller : Video Adapter (Disabled) Intel Ethernet Device : Ethernet Adapter (Enabled) Intel ICH5 Audio Device : Sound Adapter (Disabled) System Memory Controller Location : Mainboard Error Correction Capability : ECC Number of Memory Slots : 4 Maximum Installable Memory : 4GB DIMM0 - J5G1 : Manufacturer1 PartNum1 SerNum1 AssetTagNum1 DIMM Synchronous DDR-SDRAM 1GB/64 @ 400Mt/s DIMM1 - J5G2 : Empty DIMM2 - J5H1 : Manufacturer3 PartNum3 SerNum3 AssetTagNum3 DIMM Synchronous DDR-SDRAM 1GB/64 @ 400Mt/s DIMM3 - J5H2 : Empty Chipset 1 Model : Intel Corporation 82875P,E7210 Memory Controller Hub Revision : A3 Bus : Intel AGTL+ Front Side Bus Speed : 4x 200MHz (800MHz data rate) Maximum FSB Speed : 4x 200MHz (800MHz data rate) Width : 64-bit HTT - Hyper-Threading Technology : Yes I/O Queue Depth : 12 request(s) Maximum Bus Bandwidth : 6400MB/s (estimated) Chipset 1 Hub Interface Type : Hub-Interface Version : 1.50 Number of Ports : 3 Width : 8-bit Full Duplex : Yes Multiplier : 2/1x Logical/Chipset 1 Memory Banks Bank 0 : 1GB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1 Bank 1 : 1GB DDR-SDRAM 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) CR1 Supported Memory Types : ECC DDR-SDRAM Channels : 2 Memory Bus Speed : 2x 200MHz (400MHz data rate) Maximum Memory Speed : 2x 200MHz (400MHz data rate) Multiplier : 1/1x Width : 64-bit Memory Controller in Processor : No Performance Acceleration Technology : Yes Refresh Rate : 7.80µs Power Save Mode : No Fixed Hole Present : No Maximum Memory Bus Bandwidth : 6400MB/s (estimated) APIC 1 Version : 2.00 Multiplier : 1/2x Maximum Interrupts : 24 IRQ Handler Engaged : Yes Enhanced Support : Yes Memory Module 1 Manufacturer : Wintec Type : 1GB ECC DDR-SDRAM Technology : 18x(64Mx8) Speed : PC3200U DDR-200 Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) Version : 1.0 Date of Manufacture : Saturday, December 25, 1999 Memory DC Line : 2.5V Set Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS) Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS) Memory Module 2 Manufacturer : Wintec Type : 1GB ECC DDR-SDRAM Technology : 18x(64Mx8) Speed : PC3200U DDR-200 Standard Timings : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) Version : 1.0 Date of Manufacture : Saturday, December 25, 1999 Memory DC Line : 2.5V Set Timing @ 200MHz : 3.0-3-3-8 (tCL-tRCD-tRP-tRAS) Set Timing @ 167MHz : 2.5-3-3-7 (tCL-tRCD-tRP-tRAS) Set Timing @ 133MHz : 2.0-2-2-5 (tCL-tRCD-tRP-tRAS) System Clock Generator Model : ICS 952618 Software Programmable : Yes Read-Back Support : Yes Environment Monitor 1 Model : NS LM85B SMB Version : 6.02 Mainboard Specific Support : No Temperature Sensor(s) Board Temperature : 44.0°C / 111.2°F td CPU Temperature : 66.0°C / 150.8°F td Auxiliary Temperature : 42.0°C / 107.6°F td Voltage Sensor(s) CPU DC Line : 1.30V Aux DC Line : 1.54V +3.3V DC Line : 3.39V +5V DC Line : 5.21V +12V DC Line : 12.06V AGP Bus(es) on Hub 1 Version : 3.00 Speed : 8x Multiplier : 1/2x Fast-Writes Enabled : Yes Isochronous Mode Enabled : No Addressing Enabled : 32-bit Aperture Size : 64MB PCI Bus(es) on Hub 1 Version : 2.20 Number of Bridges : 3 PCI Bus 0 : PCI (2/1x PCIClk) PCI Bus 2 : PCI (2/1x PCIClk) PCI Bus 3 : PCI (1/1x PCIClk) LPC Hub Controller 1 Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge Revision : A3 ACPI Power Management Enabled : Yes Random Number Generator Support : Yes Random Number Generator Enabled : No Delayed Transaction Enabled : Yes LPC Hub Controller 2 Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) SMBus Controller Revision : A3 Sound Adapter 1 Model : Creative Labs E-MU E-DSP Audio Processor Revision : A4 Type : AC '97 USB Controller 1 Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1 Revision : A3 Version : 1.10 Interface : UHCI Channels : 2 Speed : 48MHz Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) Legacy Emulation Enabled : No USB Controller 2 Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2 Revision : A3 Version : 1.10 Interface : UHCI Channels : 2 Speed : 48MHz Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) Legacy Emulation Enabled : No USB Controller 3 Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3 Revision : A3 Version : 1.10 Interface : UHCI Channels : 2 Speed : 48MHz Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) Legacy Emulation Enabled : No USB Controller 4 Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4 Revision : A3 Version : 1.10 Interface : UHCI Channels : 2 Speed : 48MHz Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) Legacy Emulation Enabled : No USB Controller 5 Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) USB 2.0 EHCI Controller Revision : A3 Version : 2.00 Specification : 1.00 Interface : EHCI Channels : 8 Companion Controllers : 4 Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps) Addressing Support : 64-bit Legacy Emulation Enabled : No FireWire/1394 Controller 1 Model : VIA Technologies Inc VT6306 VIA Fire II IEEE-1394 OHCI Link Layer Controller Revision : E7 Version : 1.00 Interface : OHCI Enhanced Support : No Speed : 400MHz System SMBus Controller 1 Model : Intel 801xx/63xx SMBus Version : 0.02 Specification : 2.00 Advanced TCO Mode Enabled : No Slave Device Enabled : Yes PEC Support : No Speed : 100kHz Expansion Slot(s) J6C1 : AGP-4x 32-bit +3.3V Full-Length Used J7B2 (1h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Used (Intel Corporation 82875P PCI to AGP Bridge) J7B1 (2h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Available J8B3 (3h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Used (Intel Corporation 82875P,E7210 PCI to CSA Bridge) J8B2 (4h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Used J9B1 (5h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Available Port Connector(s) J1A1 - PS2Mouse : Mouse / PS/2 J1A1 - Keyboard : Keyboard / PS/2 J2A1 - COM 1 : Serial Port 16550A / DB-9 pin female J3A1 - LPT1 : Parallel Port ECP/EPP / DB-25 pin male J1A2 - USB : USB / USB J1A2 - USB : USB / USB JA4A1 - USB : USB / USB JA4A1 - USB : USB / USB JA4A1 - RJ-45 Type : Network / RJ-45 J5A1 - Audio Mic In : Audio / Mini-jack J5A1 - Audio Line In : Audio / Mini-jack J5A1 - Audio Line Out : Audio / Mini-jack J2J1 - +12V : None J3J1 - FDD : Floppy Disk J5J2 - PRI IDE : ATA J5J1 - SEC IDE : ATA J8B1 - CDIN : Audio / CD-ROM Sound Input J9A1 - AUX IN : Audio J8J2 - FRONT PANEL HDR : None J1F1 - CPU FAN : None J7J1 - FRONT CHASSIS FAN : None J1B1 - REAR CHASSIS FAN : None J5B1 - REAR CHASSIS FAN : None J7J2 - BIOS CONFIG : None J8A1 - FP AUDIO : Proprietary J9F1 - FRONT PANEL USB : None J2H1 - PS : None J8H1 - CH INTR : None |
#2
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Re: DAE ERRORS
You should start with the steps in the Win XP/ Pro Tools 6.x/7.x General Troubleshooting thread and post specific info on your system per the info on that thread if you're unable to resolve the problem.
You may want to look at the Help us help you thread as well. |
#3
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Re: DAE ERRORS
One other question - what are the error numbers in the messages you're getting?
Also - is it possible that your audio files are now compressed? If you look at them in the browser, do the names show up in blue? |
#4
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Re: DAE ERRORS
The error message I am receiving is -9073, slow or fragmented drive.
And yes, all my audio files and sessions are now listed in blue. For some reason, I thought defragging the drive would reverse the compression I had done. Obviously, that is not the case. What can un-compress the files on my drive? |
#5
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Re: DAE ERRORS
__________________
Administrator Avid Pro Audio Community |
#6
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Re: DAE ERRORS
Hi there; I get the same type of error (-9073), running the audio off a 2nd internal drive. When I hook up an external fire-wire drive and run off that the problem actually gets worse. I checked to see if my files are compressed and they are not. So I'm thinking it might be an fire-wire issue. According to the sandra report my fire-wire card is a:
FireWire/1394 Controller 1 Model : Hewlett-Packard Company R5C832 IEEE-1394 Controller Version : 1.10 Interface : OHCI Enhanced Support : Yes Channels : 64 Speed : 400MHz Computer is a HP dv9000 laptop. PT hardware is a 003. Full sandra report is posted here: http://duc.digidesign.com/showflat.p...=5&o=&fpart=42 I've gone through all the steps in the manual/onlie that I can find to optomise the computer. I also regularly delete the digidesign databse folders from all my harddrives, delete the DAE prefs, delete the digidesign folder in my Applications data, delete the volumes folder from my protools/database folder, and delete the prefetch file. Any help is greatly appriciated. |
#7
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Re: DAE ERRORS
Thanks.
That link to a previous post showed me how to use files that are compressed. I found it to be so time consuming to uncheck every audio file and session in all my folders that I resorted to copying the folders from my backup drive back to the recording drive, overwriting the folder's contents. That does not work, however. The files show up as compressed on the recording drive, even they were not so on the backup drive. I solved this by first deleting the folder on my recording drive and then copying the folder from the backup drive. Now I can access the session and audio files from my recording drive without getting that error message. I still have a problem, though. In my PTLE 7.3 program, the system usage window has three bars, or slots for bars, that can show green from left to right: PCI, CPU, and DSK. The problem is a RED BAR that emanates from the RIGHT in the CPU slot. It was never there before. I can right click it to make it go away, but it returns when I hit play. What does that red bar indicate? Surely something bad. |
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