Help with HD annual licence plan and upgrade renewal!

[audioluche]

Hi,

I dont know if someone from Avid (Jeffro?) can chime in about this.

I renewed my support plan yesterday with Sweetwater.
I have my new support plan in my account. But my ilok licence manager did not syncronise or received the new licence. I still have my expired licence (jan 25th 2018) in my ilok account.

I can use Pro Tools (i'm still on 12.6) because of my perpetual licence but i cant have access to the Pro series plugins and i have to deliver mixes that uses these plugins to a client.

I contacted Avid support this morning but they dont seem to understand the issue.
They are telling me that i need a Pro compressor licence, etc...

Please help, i've already lost a full day of work!


Thanks

Luc

[jeffro]

Thanks for renewing! Replaced your Pro Tools HD Plan license so please activate that now.

[audioluche]

Originally Posted by jeffro

Thanks for renewing! Replaced your Pro Tools HD Plan license so please activate that now.

Ahh!!! Thanks Jeffro, i now have the licence in my ilok account.
I synced it and everything is working fine now.
You're the man

It's just weird that tech support could not understand my problem correctly.
I should have checked here first!

Luc