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#1
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system ID not accepted
my system ID is not accepted. ! ! ! !
can not get in touch with a real human on the phone ! ! ! ! ! |
#2
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Re: system ID not accepted
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#3
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Re: system ID not accepted
Happening to me too, for whatever that's worth.
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#4
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Re: system ID not accepted
Quote:
Pro Tools Software Update Plans and Subscriptions only include online (webcase) support. Please refer to https://www.avid.com/learn-and-suppo...-support-plans for this info. We checked your account and see that the Support Center link is not enabled so have reported this to our team to fix. We will start a support case on your behalf. Best regards, DTS |
#5
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Re: system ID not accepted
Hello Jonathan,
Your Pro Tools Ultimate Update Plan is not showing the correct support entitlement. We have reported this to our team to fix it. Best regards, DTS |
#6
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Re: system ID not accepted
Quote:
In the meantime though, filed a support ticket via web on 4/17. Still no response as of yet. Is that delay related to the same problem? |
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