PT12 and advertised features

[ShiftStudios]

Good evening,

As we quickly approach the end of the year with no announcement in sight on when the new features will be release. In fact, last I heard VIP of design quit and there are legalities around collaboration that the MPAA are jumping on. So I don't see it making it out by December, when annual support plans and free upgrades start expiring for many. My question is, where do I get the form from AVID to claim a refund, as I'm entitled to in Australia when a product that I bought wasn't delivered as advertised within a reasonable timeframe (I think 12 months is a more than reasonable time to wait).

Up until the day of release, 12 was advertised with cloud collab, track freeze. Neither of these are yet available, and I cannot find an announcement as to when they will be. Legally speaking, as AVID do business in Australia, they need to provide these features in the product, and do so within a reasonable time, or I am legally entitled to a full refund for my purchase as AVID failed to deliver on their end of a legally binding sales agreement. Most people would have expected at least release timeframe updates, but you haven't even delivered on that.

So AVID, where can I download my refund form? Better make it public, because it will start happening soon with many of your Australian customers. People will take the opportunity to recoup costs where they can, and you're getting dangerously close to that point now...

~ShiftStudios