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#1
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Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my Softw
Avid Knowledge Base contains:
Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my Software Updates + Support Plan? With "Related Article" Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my Software Updates + Support Plan? Which takes you to the same page?! Question still not answered.
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WombatStudio.Org • Digital Recording, Mixing and Mastering in Gibbsboro, NJ • USA "It's not the gear ... it's the ear" |
#2
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Re: Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my S
Are you referring to avid.secure.force.com/pkb/articles/FAQ/bonus-plug-in-expiration-date? Strange that it's related to itself (insert Jeff Foxworthy joke here) but it does state:
"licenses get refreshed closer to the end of the original term with a renewed plan, so it is normal for bonus licenses to show the next anniversary date when a Software Updates + Support Plan might have an expiration more than a year out." Are your bonus licenses out of sync with your plan?
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#3
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Re: Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my S
Quote:
My situation is that I'm on auto-renewal. Pro Tools auto-renewed 08-05-2022 and has a NEW renewal date of 08-05-2023 - but all bonus Avid stuff on my iLok expired 08-05-2022 and no amount of refreshing gets me a newer date, hence; Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my Software Updates + Support Plan? Thanks.
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WombatStudio.Org • Digital Recording, Mixing and Mastering in Gibbsboro, NJ • USA "It's not the gear ... it's the ear" |
#4
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Re: Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my S
Quote:
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~Will |
#5
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Re: Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my S
Found your account & product and that KB article isn't actually related here. All the licenses for your product were not in sync - including the PT bundle's Release Limit date. We should look into why this happened, but I synchronized your licenses to get you up and running now so you don't have to wait for that. I started a case for you.
Also escalated the issue of KB articles linking to themselves.
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#6
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Re: Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my S
Quote:
Thank you ever so much! Saw the email after this morning's session and sure enough, all I had to do was refresh my iLok and all is GREEN. I am confused why that KB article isn't related as it was my specific question/issue. My license auto-renewed but the bonuses didn't. I was thinking that it was something limited; that was a Subscription incentive only good for a year being that I am a Perpetual but didn't see anything regarding that either. Licensing just gets so confusing sometimes. Can't WAIT for ARA! Thanks again.
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WombatStudio.Org • Digital Recording, Mixing and Mastering in Gibbsboro, NJ • USA "It's not the gear ... it's the ear" |
#7
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Re: Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my S
[edit: delete comments Jeffro is on the case]
The self referring "Related Articles" is something that annoyingly seems to appears on all? many? KB article pages. May be a feature of Salesforce Knowledge that can't be changed, it may be something that needs configuring correctly. |
#8
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Re: Why wasn't the expiration date of my bonus plug-in(s) updated after renewing my S
I agree. Been like that for years. I see it as a sign of how little effort is being put into maintaining the site.
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Mac mini M2 16GB RAM macOS 13.4.1. PT Studio 2023.6. Topping E30 II DAC, Dynaudio BM6, 2 x Artist Mix, SSL UC1, Control on iPad. |
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