|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
Problem with the Video Engine
Hello everyone.
My Video Engine is not working, and I can't find out why. I'm using Pro Tools 2020.12, I tried uninstalling and reinstalling Pro Tools, the Video Engine, the Codecs... I have 2 error messages ; when I try to import video, Pro Tools says "Unable to link to file X due to either a missing CODEC or the file may be unsupported." The second error message is "The video engine had an unrecoverable error and will now reinitialize." I tried importing video with different CODECS, DNxHD and ProRes, as well as different types of video files (.mov, .avi and .mxf). I don't know what to do, and I have a school project to finish in 2 weeks which needs the Video Engine. Thank you in advance for any help ! |
#2
|
|||
|
|||
Re: Problem with the Video Engine
Quote:
You’ll find the Avid Codecs LE package here https://avid.secure.force.com/pkb/ar...nload/en423319 Also, you don’t state what your system specs are so it’s a little hard to determine if there are any system incompatibilities. |
#3
|
|||
|
|||
Re: Problem with the Video Engine
I tried removing old videos, even started a fresh session, it didn't change anything. I did install the Codecs, so that's good...
Sorry I forgot about the system specs : I'm on windows 10 Home, and i have an Intel core i7 6700K, a NVIDIA GTX1070, 8Go of RAM. I know the RAM seems pretty low, but the video used to work before on my PC... I completely reset my PC about 2 months ago, and I think it's since then that it doesn't work anymore. Maybe some driver or something is missing since I reset the computer ? Thanks for your answer by the way, it's very appreciated ! |
#4
|
|||
|
|||
Re: Problem with the Video Engine
Is your video in a folder with any illegal characters or unusual characters. I've had that error when there is a / or %@ type symbols in any of the folders that contain the file. Can you import a video from another project or your desktop still?
|
#5
|
|||
|
|||
Re: Problem with the Video Engine
Nope, no weird characters in the folder's name or anything.
I can't import video at all in Pro Tools. I tried to import video in Ableton Live as well, and it didn't work. I think it's related to a software problem on my PC, but I don't know why. Is it something missing maybe ? |
#6
|
|||
|
|||
Re: Problem with the Video Engine
hi bro dd you find a solution ???
even i am facing the same thing unable to import manually nor shortcut key working using Pt 12.5.0 this my system config Model : Dell Precision M4800 Serial Number : 618**** Chassis : Dell Laptop Mainboard : Dell 0T3YTY Serial Number : /6183XZ1/CN1************ BIOS : Dell A06 01/02/2014 Intel Management Engine (ME) : 9.0.21.1462 System Memory Total Memory : 8GB SO-DIMM DDR3 Processors Processor : Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz (4C 8T 3.3GHz, 3.3GHz/3.7GHz IMC, 4x 256kB L2, 6MB L3) Socket/Slot : FC BGA1023 Chipset Memory Controller : Dell Core4 (Haswell) DRAM Controller 100MHz, 8GB SO-DIMM DDR3 1.6GHz 64-bit, Integrated Graphics Memory Module(s) Memory Module : Samsung M471B1G73DB0-YK0 8GB SO-DIMM DDR3 2Rx8 PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6) Video System Monitor/Panel : Dell Computer DELL P2419H (1920x1080, 24.0") Monitor/Panel : AU Optronics Generic PnP Monitor (1920x1080, F2J5X€B156HW2, 15.5") Video Adapter : Intel(R) HD Graphics 4600 (160S 20C SM5.5 1.3GHz, 512kB L2, 2GB DDR3 1.6GHz 64-bit, Integrated Graphics) Graphics Processor OpenCL : NVIDIA Quadro K1100M (384S 2C SM1.2 705MHz, 2GB 2.8GHz/2.8GHz) OpenCL : Intel(R) HD Graphics 4600 (160S 20C SM1.2 1.3GHz, 256kB L2, 1.6GB DDR3 1.6GHz 64-bit, Integrated Graphics) D3D 11 : NVIDIA Quadro K1100M (384S 2C SM11.5 705MHz, 2GB 2.8GHz/2.8GHz) OpenGL : NVIDIA Corporation Quadro K1100M/PCIe/SSE2 (2GB) Storage Devices Disk : HGST APPLE HDD HTS727575A9E362 (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache) Disk : Samsung SSD 850 EVO mSATA 250GB (250GB, SATA600, SSD, SED) Optical : HL-DT-ST DVD+/-RW GU90N (SATA150, DVD+-RW, CD-RW) Logical Storage Devices New Volume (D:) : 342GB (NTFS, 4kB) @ HGST APPLE HDD HTS727575A9E362 (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache) Hard Disk (C:) : 232GB (NTFS, 4kB) @ Samsung SSD 850 EVO mSATA 250GB (250GB, SATA600, SSD, SED) Hard Disk : 508MB (NTFS, 4kB) @ Samsung SSD 850 EVO mSATA 250GB (250GB, SATA600, SSD, SED) New Volume (E:) : 357GB (NTFS, 4kB) @ HGST APPLE HDD HTS727575A9E362 (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache) Hard Disk : 96MB (FAT32, 1kB) @ Samsung SSD 850 EVO mSATA 250GB (250GB, SATA600, SSD, SED) Optical Drive (F:) : N/A @ HL-DT-ST DVD+/-RW GU90N (SATA150, DVD+-RW, CD-RW) Storage System Storage Pool : Primordial (931.52GB) Peripherals LPC Hub Controller : Dell ICH80 (Lynx Point) LPC Controller Audio Device : Dell ICH80 (Lynx Point) HD Audio Controller Audio Codec : Realtek Semi 0292 Parallel Port(s) : 1 Disk Controller : Dell ICH80 (Lynx Point) 6-Port SATA AHCI Controller Disk Controller : Dell SD/MMC Card Reader Controller USB Controller : Dell ICH80 (Lynx Point) USB3 xHCI Host Controller USB Controller : Dell ICH80 (Lynx Point) USB2 Enhanced Host Controller #2 USB Controller : Dell ICH80 (Lynx Point) USB2 Enhanced Host Controller #1 SMBus/i2c Controller : Intel ICH SMBus Printers and Faxes Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour) Printer : Microsoft Software Printer Driver (300x300, Colour) Printer : Microsoft XPS Document Writer v4 (600x600, Colour) Printer : Microsoft Print To PDF (600x600, Colour) Fax : Microsoft Shared Fax Driver (200x200) Printer : AnyDesk v4 Printer Driver (600x600, Colour) Biometrics Voice : Analog NUI Voice Virtual Sensor (Voice) Network Services Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet) Network Adapter : Intel(R) Ethernet Connection I217-LM (Ethernet) Wireless Adapter : Dell Wireless 1550 802.11ac (Wifi4 (802.11n/HT), AES-CCMP, 111Mbps / 78Mbps) Battery : LGC-LGC3.0 DELL 49VTP 56.16Wh/4.51Ah Operating System Windows System : Microsoft Windows 10 Professional 10.0.19043 |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Problem enabling video engine 2019.6 | Lydbildet | Windows | 12 | 04-02-2020 10:24 AM |
Video engine problem | lesbrunn | Pro Tools 2019 | 7 | 02-21-2020 05:26 AM |
Video Engine Launch Problem | [email protected] | Pro Tools 11 | 0 | 04-08-2016 06:21 PM |
Video Engine Problem PT Hd 11 [RESOLVED] | [email protected] | Pro Tools 11 | 2 | 09-22-2015 02:56 AM |
PT10.0.1 video engine Mojo SDI problem | Francis Bernier | Windows | 0 | 02-03-2012 02:16 PM |