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#1
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Significant Change To Avid Hardware Support Contract Reinstatement Terms
Just found this out yesterday through word of mouth. I didn't receive any warning from Avid. No reinstatement possible to Expert Plus hardware support after 2 years of expiration starting April 1. Ouch! My two year window was also yesterday.
Can anyone help me out today? Serge |
#2
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Re: Significant Change To Avid Hardware Support Contract Reinstatement Terms
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Let me check on this with the Avid Team and get back to you, but I might not be able to get answers right away since it's the weekend. I'll keep you posted. Thank you
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-Tope To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support www.topedomingo.com |
#3
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Re: Significant Change To Avid Hardware Support Contract Reinstatement Terms
Your dealer knew about this last year, please contact them. Out of interest what was the reason you didn't take out support and now you want to?
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#4
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Re: Significant Change To Avid Hardware Support Contract Reinstatement Terms
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Thank you, Tope! |
#5
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Re: Significant Change To Avid Hardware Support Contract Reinstatement Terms
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Hi Eddie, Thank you for chiming in. For the record, I contacted my dealer yesterday, March 30, and submitted a purchase order for reinstatement. It's all up in the air until Monday, though. I'll PM you. Serge |
#6
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Re: Significant Change To Avid Hardware Support Contract Reinstatement Terms
You should be good then.
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#7
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Re: Significant Change To Avid Hardware Support Contract Reinstatement Terms
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#8
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Re: Significant Change To Avid Hardware Support Contract Reinstatement Terms
What if someone acquires a used S4 from an Avid reseller like Vintage King and after the Transfer of Ownership is complete the unit shows in My Products the Updates + Support expired more than 2 years ago? Is the new owner not able to get hardware coverage?
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#9
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Re: Significant Change To Avid Hardware Support Contract Reinstatement Terms
Resurface seems to be implying that. And that resellers will now be publishing the status of hardware coverage from now on for used consoles. So Vintage King would write that in their listing.
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Pro Tools Ult 2024.3.1, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire Max11 x 2, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.6 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#10
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Re: Significant Change To Avid Hardware Support Contract Reinstatement Terms
I wonder what the options are if you acquire a used system past the 2 year hardware support deadline, but purchase additional new modules to install/expand the system.
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