can't save files or exit in pro tools 7.3 le

[zacd7]

i can open pro tools but when i try to save a file or open a new file or exit i get an error message as follows-

could not complete (exit command or save)
because neo asertion in
"\code\azuki_Cliff\AlturaPorts\SDKs\Neo61\Source\l ine1242

I am running pro tools le 7.3 on a pc with windows xp and i have m box mini 2

I have tried uninstalling and reinstalling pro tools but I got the same error message

is their an update to fix this or is it something else?

thanks
-z