Still haven't got my free plugins for Pro Tools 12.2

[digiot]

Originally Posted by jonmichaels74

I too have not received my 12.2 HD Plugins. I opened a case on Thursday following the instructions. I've had a little interaction with support but it's not resolved yet.

I wonder how few is a "very small amount of failures" mentioned in their final post before they locked the thread and started deleting posts from those of us who said, "Wait, I don't have mine yet."

I will say that my license in question was upgraded in Dec 2014 back when they were saying "Buy in now and get all updates through Mar 2016." I saw another thread from someone who said they upgraded in Nov 2014 and didn't have their HD Plugins either. Is it the early adopters who are having problems or are there others?

Jon

Mine was upgraded in October 2014! Been a Digi/Avid user for over 23 Years! Still no plug-ins.
So much for early adaptors

[tiagodutra]

I just wish I knew what one's "System ID" or "Contract Number" are so I could put in a Support Case, but apparently that's too much to ask.

[solarduan]

Originally Posted by Top Jimmy

He who doesn't submit a support case may not get served. Avid isn't omniscient. There are acknowledged avenues whereby it isn't automatically recognized that someone qualifies for the support plan & plugins. If you qualify, haven't received them yet, and want to be sure to get them, submit a support case.

Hi Mr Jimmy,I have not got any new upgrade for free plugins in my pt 12.2 native software production of my avid account.

Could you work with me?thanks!

[stpete111]

I just checked my Avid account and the plugins ARE there. I don't know when they arrived there b/c the last time I checked my account was early last week. I only bought PT HD in August, two months ago. So I have no idea what the method is to Avid's madness as far as in what order they're rolling out these plugins to accounts.

But mine are there, so have hope. And I did not open any kind of support ticket. They just finally showed up. Fingers crossed for everyone else here...

[jonmichaels74]

I just got a response from support saying that I would see my plugins in the next 7 days or 2nd week in October.

Interestingly, it said started with "the processing of plug-in bundles began this week" which seems to contradict the "Hey we finished everyone except a small number of errors" post from last Thursday.

This might be the "Oops we forgot about all of THESE people." Not sure. Good luck to everyone.

[Top Jimmy]

Originally Posted by solarduan

Hi Mr Jimmy,I have not got any new upgrade for free plugins in my pt 12.2 native software production of my avid account.



Could you work with me?thanks!

Hi Solarduan,

Unfortunately I don't have the ability to help you resolve this. Avid support knows about this thread and others, but the official way to get help is to follow the instructions in the support post.

http://duc.avid.com/showthread.php?t=372324

James

[Sugarnutz]

I suppose the $64.000 question is do those of us who don't get our "Bonus Plugins" at the same time as the others do, will we get our support plan extended an amount of time as we have to wait? Don't hurt to ask as it seems like the FAIR thing to do.

[dtruitt]

Originally Posted by tiagodutra

I just wish I knew what one's "System ID" or "Contract Number" are so I could put in a Support Case, but apparently that's too much to ask.

Tiagodutra,

You can find you System ID by logging in to your Avid account, clicking on "My Products & Subscriptions," and then find your active upgrade or support account. When you click on that, you should see your System ID at the top left of the panel that opens. Hope this helps.

[jonathan jetter]

Originally Posted by jonmichaels74

I just got a response from support saying that I would see my plugins in the next 7 days or 2nd week in October.

Interestingly, it said started with "the processing of plug-in bundles began this week" which seems to contradict the "Hey we finished everyone except a small number of errors" post from last Thursday.

This might be the "Oops we forgot about all of THESE people." Not sure. Good luck to everyone.

that's interesting.

my reply said that they're aware of the issue but can't offer any timeline for resolution.

they'll be in touch when there's more info to provide.

[jeffro]

Originally Posted by jonmichaels74

I just got a response from support saying that I would see my plugins in the next 7 days or 2nd week in October.

Interestingly, it said started with "the processing of plug-in bundles began this week" which seems to contradict the "Hey we finished everyone except a small number of errors" post from last Thursday.

That response was incorrect. (Sorry for not having all of CS on the same page - that was addressed internally today!). The post from last week is accurate, processing was completed. There was a small amount of account issues (which contributed to the confusion) so CS is working to get installers and temp licenses out to affected customers while those are being addressed. If you are on an Upgrade and Support Plan, Plug-in and Support Plan, or Subscription, and do not have the Additional Value Content listed with your product please follow the instructions at http://duc.avid.com/showthread.php?t=372324