mix dies 5-10 seconds into powerup sequence

[klaukholm]

I just had a mix fail. It powers up and the butons all light up and then it dies every time.
Has anyone come across this?

[Xill]

Most of the time I have 2-3 units freezing and I have to unplug the power cable, plug it back in and restart the units.

It could be an IP problem with the router.

[klaukholm]

It does not freeze, it just shuts down completely.

[Xill]

Originally Posted by klaukholm

It does not freeze, it just shuts down completely.

Avid mostly work through the support service they offer. You should open a ticket; seems like your hardware is broken.

Maybe try it on someone's else computer?

[klaukholm]

Originally Posted by Xill

Avid mostly work through the support service they offer. You should open a ticket; seems like your hardware is broken.

Maybe try it on someone's else computer?

I will be trying it on one of our pyramix systems once it is back from this scoring session.

[klaukholm]

I had two units working and both PSUs are fine on the other unit.
How do you put it in test mode?

[klaukholm]

Thanks, it enters test mode, but it is unresposive and static. it shows up in eucon, but nothing more.
It lights up and stays on, but I see none of the reactions as described in the fault testing doc.
Auto test alos lights up, but no fader movement and no screens
I wish I could reinstall the firmware, but as I am on the latest, it will not let me

[klaukholm]

So I bought an avid support code.
The problem is that I get the wonderful message "invalid user" when I type in the support code.
Congrats avid, do I need to purchase another support ticket so you can help me use the one I have already paid for?
And also, the 00800 number you have listed does not work from Sweden either, so I guess I will have to pay for an international phonecall seeing as your online support is not working. For 70 euros of support, I would atleast expect a local number to call.

[klaukholm]

I still have not been able to get avid to respond to the actual issue despite paying for the support.
I have instead been spending countless hours talking with support to get the support code to work.

We have over $50 000 worth of Avid equipment here, and I expect better support - particularly when you have paid for it.

All I want them to do is to identify the fault and sell me a spare part.
Last time I broke an artist mix, it took one email and my card number and the part was in the mail within days.

[klaukholm]

Below is the latest answer from avid.
I responded with an invoice dated three days ago showing that the ASC code was bought from the avid store.



"I have tried to create a case for you myself, however, when doing so, I found that your Avid Support Code is actually expired.

What I can recommend you in this situation is to either purchase a new Avid Support Code:
http://shop.avid.com/store/product.do?product=325333652462736

or contact your reseller if your product is still in warranty.

Just in case, here is a list with authorized repair centers:

http://avid.force.com/pkb/articles/en_US/faq/en210711

I hope you can find a fix to the issues soon.

Best regards,
"