MBox Mini 3 + PT8LE 'Unable to Recognize...'

[bjohnny]

MBox Mini 3
ProTools LE 8.0.4

So I already have a 003 connected to my desktop computer, but after getting a laptop I decided to pick up one of the new MBoxes just to use for recording ideas on the go, or recording from the soundboard at gigs, etc. So I installed it all last night, and there was no problems. Had a bit of a mess around on EZDrummer, opened up an old session and everything worked fine. So I packed it away and didn't get it out until after work tonight.

Now, ProTools loads all the way up to 'DAE Loaded' before it tells me that it's 'Unable to located Digidesign hardware. Make sure it's connected blahblahblah.' ... But it is connected. The blue light is on, my 'MBox Mini Control Panel' tells says "Hardware Connected" and I can run my laptops sound through it. So it has to be connected right?

I've tried it in all 3 of my USB ports and it's the same every time: blue light, hardware connected and laptop sound... but Tools wont open. Any ideas?

SiSoftware Sandra:

Computer
Model : Acer Aspire 5742G
Workgroup : WORKGROUP
Host Name : Brett-PC
User : Brett

Processor
Model : Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz
Speed : 2.66GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 2 Unit(s)
Type : Mobile, Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 On-board Cache : 2x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 On-board Cache : 3MB, ECC, Synchronous, ATC, 12-way, Exclusive, 64 byte line size, 4 threads sharing

Computer
Platform Compliance : Intel Centrino Mobile Technology
Mainboard : Acer Aspire 5742G
BIOS : Acer V1.01 07/19/2010
Bus(es) : PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.87GB DDR3 SO-DIMM

Chipset
Model : Acer Core (Auburndale/Havendale) DRAM Controller
Front Side Bus Speed : 1x 133MHz (133MHz)
Total Memory : 4GB DDR3 SO-DIMM
Channels : 2
Memory Bus Speed : 2x 532MHz (1GHz)

Memory Module(s)
Memory Module : Kingston ACR256X64D3S1333C9 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston ACR256X64D3S1333C9 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : NVIDIA GeForce GT 420M (64 SM5.0 1GHz, 1GB, PCIe 2.00 x16)

Graphics Processor
OpenCL Processor : NVIDIA GeForce GT 420M (64SP 2C 1GHz, 993.4MB)
CUDA Processor : NVIDIA GeForce GT 420M (64SP 2C 1GHz, 993.4MB)
Compute Shader Processor : NVIDIA GeForce GT 420M (64SP 1GHz, 993.4MB)

Storage Devices
WDC WD6400BEVT-22A0RT0 (640.1GB, SATA300, 2.5", 5400rpm, NCQ, 8MB Cache) : 596GB (C:)
HL-DT-STDVDRAM GT30N (SATA150, DVD+-RW, CD-RW, 1MB Cache, 3GB Flash) : 7GB (D:)
EJY IZ81UZKX2VS (SCSI, BD-R, DVD+-R-DL, CD-R) : 3GB (E:)

Logical Storage Devices
SYSTEM RESERVED : 100MB (NTFS)
Acer (C:) : 583GB (NTFS) @ WDC WD6400BEVT-22A0RT0 (640.1GB, SATA300, 2.5", 5400rpm, NCQ, 8MB Cache)
PQSERVICE : 13GB (NTFS)
Pro Tools LE (D:) : 7GB (CDFS) @ HL-DT-STDVDRAM GT30N (SATA150, DVD+-RW, CD-RW, 1MB Cache, 3GB Flash)

Peripherals
LPC Hub Controller 1 : Acer HM55 LPC Interface Controller
Audio Device : Acer P55/PM55/3400 High Definition Audio
Audio Codec : Realtek Semiconductor High Definition Audio
Audio Device : Acer 0BEAh
Audio Codec : nVidia 0014h
Audio Codec : nVidia 0014h
Audio Codec : nVidia 0014h
Disk Controller : Acer P55/PM55/3400 4 port SATA AHCI Controller
USB Controller 1 : Acer P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : Acer P55/PM55/3400 USB2 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Broadcom NetLink (TM) Gigabit Ethernet
Wireless Adapter 1 : Atheros AR5B97 Wireless Network Adapter (802.11g (ERP), TKIP, 54Mbps)

Power Management
Mains (AC) Line Status : On-Line
Battery No 1 : 100%

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 5.8

[cwsand]

I don't own an MBox, but you might try uninstalling and reinstalling the drivers with the Mbox disconnected from the pc. Then shut the pc down, connect the MBox and boot your pc up.

[Dannyvect]

I own an MBOX3 pro and the first thing I did was update the drivers.

http://avid.custkb.com/avid/app/self...3=1450&Hilite=

Try that and see if it works.

[chrisdee]

Originally Posted by Dannyvect

I own an MBOX3 pro and the first thing I did was update the drivers.

http://avid.custkb.com/avid/app/self...3=1450&Hilite=

Try that and see if it works.

How do you think it is ? Have you compared it to the old mbox 2 pro ?

[bjohnny]

So I tried to do the driver updates, but the site was down for maintenance, so I got impatient and decided to just do a complete re-install of both Pro-Tools and the Mbox and wadda'ya know, everything worked again. This lasted about 2 weeks until just the other day, exactly the same thing happened again. Blue light on, hardware definitely connected and laptop sound running through the Mbox, but PT refusing to acknowledge that it was connected.

I'll do a driver update tomorrow afternoon, see how that fares for me.

[Jaysen]

Hi bjohnny.

I `ve got the same problem with my MBO3mini... PT8.04cs2 on a win 32. tried almost everything i can think of: driver update, new win install, tried all of my usb ports. No luck. Windows can see and use the MBOX3mini

Regards

Jaysen

[barstool719]

Ive been having the same problem with my new Mbox - this seems to be a workaround:

unplug the mbox
uninstall the drivers
reboot
reinstall the drivers
then plug up the mbox

if you shutdown the the machine and unplug the mbox, plug up the mbox AFTER it fully boots

see my thread about the same issue here: http://duc.avid.com/showthread.php?t=289086

[Jaysen]

Hi barstool719

Sorry to tell you this... Didn`t work for my MBOX3MINI..need I say this: I am about to throw my MBOX3MINI in the Great Belt.. But I am a stubborn ol` guy and I refuse to giv in this damn thing will have to work sooner or later...

[Jaysen]

I `ve got it to work..... With an Mac computer don`t you just hate this

- Well, as my wife said to me: I told you so... Pc and PT forget it...

[brendan_hill]

I've got the same problem, with my Mbox 3 mini on Pro tools LE 8. Except unlike everyones here, pro tools has never worked.

I installed pro tools and all mbox drivers. The computer registers that the Mbox is connected, and there is sound coming through it from the PC however everytime I open Pro Tools it says it cannot find the hardware.....

Please help me someone.... getting frustrated