Waves Tech Support kudos

[ripple FX]

To All:

To help facilitate my upcoming OS upgrade from Jaguar to Panther, I decided to move my Waves Gold Bundle authorization from Challenge/Response to iLok. My WUP (Waves Upgrade Program) had expired last month and after asking, Waves graciously extended it to cover this change. My thanks to them. In the course of the change, I was assisted by Idan of Waves (Israel). We ran into an authorization problem that required over an hour to troubleshoot. Idan made a total of three call (on his dime) to talk me through the problem and get me up and running again. (Fortunately we had no clients this morning) Throughout this entire procedure, Idan was most cordial, patient and humorous. He worked twenty minutes past the end of his shift to make sure I was satisfied.

Kudos to Idan and his manager for their assistance to this long-time Waves customer.

Cheers,
Chris
--
[email protected]
http://www.rippleFX.com
(317) 255-7618

[Gil Lopez]

I had issues authorizing my ilock with them and I have to also say their tech support was great. I suggest calling them vs emailing. Email is slow, on the phone they're quick, prompt, and very nice.

[Noisedoc]

I've also found their tech support great.

The Noisedoc