Pro tools & Platform M+ faders zeroing.

[NedW]

Hi, I'm running PT 10 with a new icon platform m+ control surface & at a loss. When I let go of the fader it moves to 0~ irrespective of auto mode. The screen fader follows surface fader and remains in correct location when i release it while surface fader moves to 0~. Any recorded automation does not move the surface fader.
I tested m+ in reason using MCU and all fine.
What have I neglected ?

[NedW]

Hi again, at first glance platform is working with PT 11.3.0.
A fader pops to 0 and moves with screen fader.

My original issue was PT 10.3.10 downloaded from avid around 2012.

[albee1952]

Since Pro Tools doesn't use MCU, I assume you have it setup as a HUI device? I would look to Icon for support first

[NedW]

Originally Posted by NedW

Hi again, at first glance platform is working with PT 11.3.0.
A fader pops to 0 and moves with screen fader.

My original issue was PT 10.3.10 downloaded from avid around 2012.

First: MCU was typo should read MCP.

I was wrong about this solution, it's another USB power/platform m+ problem.
PT 10 worked on another tablet that had only 1 USB port as well but that tablet probably provides more USB power. So, platform had the issue on Microsoft surface with hub but not Dell tablet with hub.
Platform seems to have issue/need with USB power even if correctly powered with it's power supply.

[cqd]

The platform m can be finicky about which usb slot it goes into..
but you have to set it to pro tools hui on the imap software, and then set it up as a hui device inpt..

[sw rec]

There’s a legacy section for older versions of Pro Tools….you might get more help posting there.