Eleven Rack Editor crashes Windows

[erikogermany]

Hi everybody,

I recently completed a new computer build running Windows 10 64-bit (Educational edition). Hardware is new i5-10400 processor on an ASUS Z490-P motherboard, 32GB RAM. I also upgraded Pro Tools to the new 2020 version.

I also have a Focusrite Scarlett 8i6 and Eleven Rack interfaces.

When doing my recent clean install of Windows, I've had repeated issues trying to install the Eleven Rack editor: after completing the install process ("You need to restart your machine to complete the install..."), the system fails to reboot, never making it past the 1st few seconds of the reboot. I get a blue screen informing me that Windows failed to boot, and that it will try and repair itself. It fails to do so, and if I try and repair windows, it eventually has to resort to a clean install again.

The Eleven Rack is running Firmware 2.0.1 (expansion pack). I've installed the latest drivers (1.1.11), and installed the expansion pack software (omitting the firmware upgrader, since I already the most up-to-date version).

Using a Macrium Reflect disc image (after ONLY windows install), I've done this perhaps 6-7 times now. I've tried the Eleven Rack Editor first (after drivers, etc.), I've tried installing after installing Pro Tools and accompanying Plug ins (with PACE, iLok software, so I don't think that's the issue with the Editor). All other drivers for motherboard are up-to-date. No pirated software or cracked plug-ins.

Previous build running same Windows software (10, 64-bit, Edu ed.) on a i5-4th gen with Pro Tools 10 had no problems with the editor. Eleven Rack is otherwise 100% functional (current Pro Tools uses it with full functionality)

Any ideas?

[erw]

The same thing happens to me either.
I don't know what to do.
Did you overcome it?

[KGraham045]

I am having same issue I have decided not to use it. It worked fine until the Windows 2004 build ... https://docs.microsoft.com/en-us/win...0-version-2004

[K-Rodz]

I’m having the same problem. I can confirm that the problem has to do with the windows 10 update. I had to install Windows in the first attempt and I. The second try was able to repair windows without loosing any files and other software.
I will recommend not to instal the new windows update if you’re using the Eleven Rack Editor.

[frankpc]

Yes. With the Eleven Rack Editor installed in Windows v 1909, you cannot successfully upgrade to Windows version 2004.

I removed the Editor and then was successfully and consistently able to upgrade Windows 1909 to version 2004. Then while in v. 2004, I reinstalled the Editor, which calls for a reboot. Upon reboot, Windows crashes and the only way out is to remove the upgrade - reverting back to Windows 1909.

Good news is I did that three times as I tried to find a solution. And the Windows 2004 BSOD menu allows easy removal of the upgrade and returns you to v 1909 with nothing out of place.

After returning to Windows 1909, the Editor installs normally.

Has anyone been able to use the Editor with Windows 2004 ?

[Night Rider]

Hollers!


Same problem here. Clean Win10 (v2004) gets into boot loop after required reboot during Eleven Rack Editor install. Eleven Rack driver installs ok tho.



I'm quite confident that this ancient version of Pace/iLok is the cause. 11R Editors installer does not recognize latest version of iLok installed and forces you to install this legacy version of Pace/iLok and this is where the problem starts.


Very similar story in another thread and posssible solution as well:


Search for thread "411117" (Legacy PACE license support crashes...) in forums Pro Tools Software > Windows section. I can't post links yet. :)


Please note that I haven't had time to confirm this solution with my 11R setup yet. Let me know if this workaround works, thanks.


BR

[Nick K]

I'm having to same issue trying to install the newest driver and editor for the eleven rack. I'm not at all happy with this product or Avid's lack of customer support. Anyways, I'm using my 11 Rack as a guitar processor but still need the driver for working with the editor on my pc. I'm not using Pro Tools, but am using Mixcraft Studio Pro 9 as my Daw. I'm kinda new to the home recording scene so any help would be much appreciated. Really frustrated because this is a very versatile effects processor and I'm not able to utilize all its functions.