v12.8 new download crashes

[pacoem]

Hello,


I've purchased PT Studio v12.8 in 2017 and it works good on my desktop.


Now I try to make it work on my brand new laptop. So I've downloaded the version available on my avid master account but i'ts not the same.



The problem is that PT crashes when it is launching Vari-Fi. If I install Xpand2, it crashes there, and the same with all my pluggs that where working on my oldest version installed on my dekstop.


There is an error message saying that this material can't open at this location. So I can't run my Protools version and I don't know what to do.

[albee1952]

Hmm, there is some confusion going on here. There was no "Studio" version of Pro Tools before the most recent 2022.4 release. Start by looking at what exact license you have on your iLok and make sure you are downloading/installing the proper version of Pro Tools.

If everything jives, then you need to post here with the full and precise details on your computer, interface, exact OS and exact version of Pro Tools

[pacoem]

Thanks for your reply.


The version of PT downloaded in 2017 is 12.8.0

The version I've downloaded a couple of days indicates 2018.4.0
The presentation screens shows that the version's not the same.



On my Ilok there's Pro Tools Studio Perpetual.


So if it's a version problem, how can I download the ancient version?

[albee1952]

Originally Posted by pacoem

On my Ilok there's Pro Tools Studio Perpetual.


So if it's a version problem, how can I download the ancient version?

What's the reason for wanting the older version? You have a license for the newest and I would use that. But if you are trying to get going on an older Mac OS, then I see the problem. If I log into my "MyAvid" account and go to "View My Products". I then open the section for my "Pro Tools"(FLex, in my case), then click on "View Software Download Links....", I can see SOME older versions to download(but not all), so that's worth a look. If that doesn't help, maybe one of the mods can step in

[pacoem]

Thank you for this informations.



Ho yes I want the newest version but actually it's that version that doesn't work on my new laptop, while the oldest works on my desktop.



I'd prefer fix the problem of course to install the latest version as I can.


Do you think that it's my licence that dosen't allows me the new version that I donwnloaded or doesn't recognize an upgrade or something, or some kind of conflict between the two version?


If I can't do the newest PT works, I'll be forced to get the version of year 2017 (I hope it will fix the problem).

[pacoem]

I've just seen that on my Ilok there's this detail about my version:


"versions release on or before 20/07/2018"


May be that I can't have an acces to recent upgrade of my version and have to see a version in accordance with the 2017 version that I get?

[albee1952]

Let's back up for a moment and try to pin down some details.
What computer do you have?
What exact OS is it running?
What browser are you using(if a download crashes, using a different browser might be a solution)?
Do you fully understand iLok?(is your license actually on your ilok or is it still in the cloud)?

[Dale-c]

Originally Posted by albee1952

Hmm, there is some confusion going on here. There was no "Studio" version of Pro Tools before the most recent 2022.4 release. Start by looking at what exact license you have on your iLok and make sure you are downloading/installing the proper version of Pro Tools.

If everything jives, then you need to post here with the full and precise details on your computer, interface, exact OS and exact version of Pro Tools

This is puzzling to me because my Pro Tools standard perpetual license has expired and is only good through 2018.7 but it shows in iLok license manager as "Pro Tools Studio"

[pacoem]

Hello,


a friend told me that the error message make him think that it was like if Pro tools doesn't communicate with my sound card and that I should download asio4all, that I did, and it works, Pro Tools launches.


The version installed on my laptop is the same that I have always had, 12.8.0 because Ilok really don't allow me to have a earlier version, but never mind, I'm too happy to begin to work.