iLok not showing new expiration date

[johnnyv]

Um, how do I upgrade my iLok to show my new PT expiration date? My online account now says 2018, but my iLok still shows that it will expire in a few days. Anyone know why my iLok account doesn't seem to reflect the renewal of my license?

Thanks in advance for any info you might have....

[jeffro]

Which specific license are you referring to? If it's the Pro Tools Plan license, did you renew your Plug-Ins and Support Plan (which should refresh that license) or only the Upgrade Plan?

[johnnyv]

Thanks Jeffro,

I renewed whatever it is that costs $399! Haha!

Thanks for the link. I might be able to figure out what's happening from that.

[jeffro]

Sounds like you renewed a Pro Tools HD Upgrade and Support Plan (thank you). If so, the Pro Tools HD Plan license (which authorizes the bonus plug-ins) should refresh its expiration date around the time of your Plan's original end date.

[johnnyv]

Thanks Jeffro. Yes, that's what I did. I actually have three such licenses and have upgraded 2 of them. Is there a grace period, because I'm not sure I'll get the third one done by the expiration date?

[jeffro]

Yes, there is a 30 day grace period that allows for renewal.