MIDI keyboard not working & no HUI

[Audio Master]

I was Using Pro Tools 8 on Windows 7 with MBox 2 Mini, Novation ZeRO SL Mk II and Casio WK-3800 keyboard, Everything was fine. Then I updated to PT 10 which is currently installed to a eSATA external hard drive and got problems.

No HUI is displayed in the MIDI Controller tab of Peripherals and my MIDI keyboard does not work. I have tried installing PT 10 to C drive, this did not solve the problems.

ID
Host Name : Brad-PC
Workgroup : WORKGROUP

Computer
Model : Samsung R580
Serial Number : ZOJO93GZ100004
Chassis : Samsung Laptop
Mainboard : Samsung R580
Serial Number : 123490EN400015
BIOS : Phoenix (OEM) 04JB.M014.20091221.hkk 12/21/2009
Total Memory : 3GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz (2C 4T 2.13GHz, 1.73GHz IMC, 2x 256kB L2, 3MB L3)

Chipset
Memory Controller : Samsung Core (Arrandale) Mobile DRAM Controller 133MHz, 2x 2GB DDR3 SO-DIMM 1GHz 128-bit

Memory Module(s)
Memory Module : Samsung M471B5673FH0-CF8 2GB DDR3 SO-DIMM PC3-8500S DDR3-1066 (7-7-7-20 4-27-8-4)
Memory Module : Samsung M471B5673FH0-CF8 2GB DDR3 SO-DIMM PC3-8500S DDR3-1066 (7-7-7-20 4-27-8-4)

Video System
Video Adapter : NVIDIA GeForce 310M (16 SM4.1 1.53GHz/1.25GHz 22% OC, 512MB DDR3 1.58GHz 128-bit, PCIe 2.00 x16)

Graphics Processor
Compute Shader Processor : NVIDIA GeForce 310M (16SP 1.53GHz/1.25GHz 22% OC, 512MB DDR3 1.58GHz 128-bit)

Storage Devices
Seagate ST9750420AS (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache) : 699GB (C:) (D:)
Seagate ST9500420ASG (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache) : 466GB (F:)
TSSTcorpCDDVDW TS-L633C (ATAPI, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)

Logical Storage Devices
Hard Disk : 100MB (NTFS)
Hard Disk (F:) : 463GB (NTFS) @ Seagate ST9500420ASG (500.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
Hard Disk (C:) : 479GB (NTFS) @ Seagate ST9750420AS (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache)
Data (D:) : 213GB (NTFS) @ Seagate ST9750420AS (750.2GB, SATA300, 2.5", 7200rpm, 16MB Cache)
RECOVERY : 7GB (NTFS)
Optical Drive (E:) : N/A @ TSSTcorpCDDVDW TS-L633C (ATAPI, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Samsung HM55 LPC Interface Controller
LPC Legacy Controller 1 : SMSC FDC37M81x
Audio Device : Samsung P55/PM55/3400 High Definition Audio
Audio Codec : Realtek Semi High Definition Audio
Audio Device : Samsung High Definition Audio Controller
Audio Codec : nVidia 000Bh
Audio Codec : nVidia 000Bh
Audio Codec : nVidia 000Bh
Disk Controller : Samsung P55/PM55/3400 4 port SATA AHCI Controller
USB Controller 1 : Samsung P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : Samsung P55/PM55/3400 USB2 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Canon MP270 series Printer (USB, Colour)

Network Services
Network Adapter : Marvell Yukon 88E8059 Family PCI-E Gigabit Ethernet Controller (Ethernet)
Network Adapter : Bluetooth Device (Personal Area Network) #4 (Ethernet)
Wireless Adapter : Atheros AR9285 Wireless Network Adapter (802.11g (ERP), WEP n-bit, 54Mbps)

Power Management
Battery No 1 : SAMSUNG Electronics 71.28Wh/5.69Ah

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7600
Platform Compliance : x86

Windows Experience Index
Current System : 5.0

[Audio Master]

Hi Pro Tools users

I am still having problems, can anyone help me

[lifer]

I remember reading about a legacy driver installer for hui a while back. Might be worth a search..perhaps PT10 doesn't install hui as standard any more. I'm sure there is an installer on the avid site (if you can find it!)

[albee1952]

First off, Pro Tools should always be installed on the C: drive. That might be the entire issue but I can't be certain.

These 2 items should be disabled when running Pro Tools:
Network Adapter : Bluetooth Device (Personal Area Network) #4 (Ethernet)
Wireless Adapter : Atheros AR9285 Wireless Network Adapter (802.11g (ERP), WEP n-bit, 54Mbps)