Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 06-25-2021, 12:53 AM
ba'hart ba'hart is offline
Member
 
Join Date: Mar 2000
Location: The Netherlands
Posts: 44
Default Please help, cannot submit transfer of ownership

Please help, cannot submit transfer of ownership
I bought a used hdx card and want it registered to my account.
Purchased a ticket and followed the steps.
When submitting the form I get a message that I need to log in
I don't have an asc number to contact support, please help I'm stuck
Attached Images
File Type: jpg Screenshot 2021-06-25 at 08.05.54.jpg (18.1 KB, 0 views)
Reply With Quote
  #2  
Old 06-25-2021, 01:41 AM
unkJE's Avatar
unkJE unkJE is offline
Member
 
Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 2,424
Default Re: Please help, cannot submit transfer of ownership

Quote:
Originally Posted by ba'hart View Post
...I don't have an asc number to contact support, please help I'm stuck

Get a free ASC Code/Number from your Avid account:
Login to your Avid Master Account
Under “My Support Center” click on “Access the Support Center (Portal)
This takes you to: https://na49.salesforce.com/500/o

Under “Select Case Record Type” click on the drop-down Menu and select “Audio” (if your problem is not “Video”)

In the 1st box, add a short description of your problem
In the 2nd box, select “Artist Suite – DAW”
In the 3rd box, select “Pro Tools” or “Pro Tools Ultimate” - or whichever choice applies to you
In the 4th box, select “Pro Tools | Software”
In the 5th box, select your Pro Tools version

Click on “Submit My Question”

You’ll be provided with a Case Number

“Post Reply” to your DUC Thread, include your Case Number to help Mods or Higher escalate your Case




See:
Avid Knowledge Base
Avid Online Store: How to get your purchased Avid Support Code
https://avid.secure.force.com/pkb/ar...d-Support-Code

For others interested:
How do I submit a Transfer of Ownership form for Avid Pro Tools Audio Products?
https://avid.secure.force.com/pkb/ar...S/FAQ/en363631
If you are selling a used system, you should fill out the seller's portion of the Transfer of Ownership Form and include it with the sale. After both buyer and seller have completed and signed the Transfer of Ownership form, it will need to be submitted to Avid for processing. Be sure to complete all the required information to ensure your transfer can be completed. Incomplete forms may not be processed.

See the attached form for specific steps required to complete the transfer of your product. Avid Audio Transfer of Ownership Form (PDF)
Download the Avid Audio Transfer of Ownership (T.O.O.) Form:
https://resources.avid.com/SupportFi..._Form_2017.pdf
__________________
Pro Tools 2021.10 & 12.5.1 HD - Studio One 5.4 Pro - Win10 64 Pro – Lenovo W520 ThinkPads (Type 4276-37U) & 433830U Docks – SSDs Samsung 860 Evo & 2 T5s - Mbox 3 Pro - Axiom Pro 49 - AIR Mini 32
Reply With Quote
  #3  
Old 06-25-2021, 04:40 AM
ba'hart ba'hart is offline
Member
 
Join Date: Mar 2000
Location: The Netherlands
Posts: 44
Default Re: Please help, cannot submit transfer of ownership

hi, thanks for the answer.
however my avid account says I do not have access to the Support Center.
When I select Request access to Support Center (Portal) it asks for a System ID or Contract Number.
The $20 ticket I bought does not provide such information. all is empty.
I have a signed transfer of ownership form
I paid the fee
what now ?
thanks
Reply With Quote
  #4  
Old 06-25-2021, 08:37 AM
unkJE's Avatar
unkJE unkJE is offline
Member
 
Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 2,424
Default Re: Please help, cannot submit transfer of ownership

Quote:
Originally Posted by ba'hart View Post
...
When I select Request access to Support Center (Portal) it asks for a System ID ...
Your Publisher License ID is your System ID
On the upper portion of iLok License Manager, click View > Columns > Publisher License ID or Right-click on any blank gray space between tabs


Locating your System ID from the iLok License Manager
https://youtu.be/5MGlO1HyD5w


Avid Knowledge Base - How to Show System ID in iLok License Manager
https://avid.secure.force.com/pkb/ar...stem-ID-in-iLM
__________________
Pro Tools 2021.10 & 12.5.1 HD - Studio One 5.4 Pro - Win10 64 Pro – Lenovo W520 ThinkPads (Type 4276-37U) & 433830U Docks – SSDs Samsung 860 Evo & 2 T5s - Mbox 3 Pro - Axiom Pro 49 - AIR Mini 32
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Licence Transfer problem (ASC submit) nedd Licensing & Accounts 10 12-10-2020 02:24 PM
Transfer of ownership DHS Avid S4/S6 3 04-25-2019 11:16 AM
Transfer of ownership... klas Buy & Sell 1 07-29-2014 11:54 AM
Does transfer of ownership transfer warranty? millhouse76 Eleven Rack 1 01-14-2012 12:44 PM
CPT Transfer of ownership? IO Composer 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 3 09-15-2010 07:39 PM


All times are GMT -7. The time now is 09:45 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com