I/O Setup doesn't see 192 Dig I/O, Hdwr Setup does

[el biciclista]

I have an HD 2 system on a Mac G4 867 running OS 9.2, Pro Tools 5.3. I have one 192 I/O and one 192 Digital I/O.

A session suddenly started to freeze on me and play short loops, and the only way I could stop it was to kill the computer. So I reloaded PT 5.3. I can now play a session, but I am getting only a few outputs. When I look at the Hardware Setup, it looks fine. I see both the 192 I/O and (below it) the 192 Digital I/O. It properly shows I am using an external word clock at 96k and the 192 I/O is looped to the 192 Digital I/O.

When I look at the I/O Setup, all the setup names are correct and the array looks right..........but instead of showing the 192 Digital I/O at the top (to the right of the 192 I/O), it shows a question mark. So, Pro Tools sees the 192 I/O, but doesn't see the 192 Digital I/O. I don't understand this, since it sees the 192 Digital I/O in the Hardware setup.

I have reloaded PT 5.3 three times, same result.

Any suggestions?
Thanks,
Mike

[el biciclista]

One thing I forgot to mention. I reloaded PT 5.3 using the original CD I got with the HD system. While finding the CD, I also found one that looks the same except it says on the left side of the label:
"For 192 Digital I/O".

I don't recall ever using this CD. I don't even remember when I got it; maybe when I bought the 192 Digital I/O (which came later). I assumed it is for using when you have ONLY a 192 Digital I/O, and no 192 I/O.

I shouldn't be using this CD for loading PT 5.3, should I?

Too many CD's on the shelf!
Thanks,
Mike

[el biciclista]

I just trashed DigiSetup in Preferences, then shut down the computer and all hardware. Then I restarted the hardware, then started the computer. This didn't solve the problem.

[Craig F]

you are plugged into the Primary port not the Expansion port on the 192?

[el biciclista]

Cables are:
-Main cable from Core card into 192 I/O Primary Port
-Cable from Expansion port of 192 I/O to Primary Port of 192 Digital I/O.

I don't think my problem is a cabling problem, since I have not changed any cables since the system was operating fine. I think it has to be a software problem.
Thanks.

[minister]

did you trash your DAE prefs? and, for that matter, the DAE and reinstall that?

[el biciclista]

No. Is that a biggie?

I followed the procedure that Digidesign Tech Support gave me:
-Move the DAE folder to the desktop.
-Create a new Plug-Ins folder on the desktop.
-Move all plug-ins from DAE folder to new Plug-Ins folder.
-Search for "Pro Tools".
-Trash all folders you find (I actually trash everything I find).
-Search for "Digidesign".
-Trash all folders you find (I actually trash everything I find).
-Empty trash.
-Load PT 5.3 from CD.
-Download 5.3.1 Upgrade from Digidesign site.
-Load 5.3.1 (I keep getting an error, haven't been able to successfully load 5.3.1).
-Compare DAE folder on desktop to DAE folder on System drive. Move anything over that you want to keep.
-Compare Plug-Ins folder on desktop to Plug-Ins folder on System drive. Move over anything you want to keep.
-Trash the two folders on the desktop.
-Empty trash.
-Restart computer.

So, trashing DAE Preferences would not occur (since I didn't do a search of "DAE").
Could this be the problem?

I sure hope so!!!
Thanks.

[el biciclista]

Could somebody please comment on this procedure, before I go through it again?
Digidesign Support person around?

I will add "Trash DAE Preferences" to the list.

[AG]

I have an HD 2 system on a Mac G4 867 running OS 9.2, Pro Tools 5.3. I have one 192 I/O and one 192 Digital I/O.

OS9 and 5.3 with a HD system?? Sounds problematic. Digi tech support didn't recommend upgrading to OSX and PT 6??

EDIT
My bad, I didn't remember that 5.3.1 was HD approved.

[el biciclista]

I'll post the procedure in another thread, since this "Subject" is different.