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  #1  
Old 08-29-2023, 09:13 AM
Reckless Erik Reckless Erik is offline
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Default Avid support
Hi All,
Does anyone know if Avid support has been put on ice during this takeover business. I have an open support case and all communication has been dead for 3 weeks. Any ideas?
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  #2  
Old 08-29-2023, 09:38 AM
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cvicente22 cvicente22 is offline
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Default Re: Avid support
Hi! Sorry about the inconvenience. Can you DM me your case number so I can coordinate with our support team?

Thanks,
Charles
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  #3  
Old 08-29-2023, 12:12 PM
peterdian peterdian is offline
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Default Re: Avid support
That's what I'm interested in, too. Also after clicking on "Create Case Response" it gives me an error in red window: "Failed - Error occured while creating a Case Response, Please contact System Administrator". Something is not working correctly.
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  #4  
Old 08-29-2023, 12:46 PM
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cvicente22 cvicente22 is offline
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Default Re: Avid support
Quote:
Originally Posted by Reckless Erik View Post
Hi All,
Does anyone know if Avid support has been put on ice during this takeover business. I have an open support case and all communication has been dead for 3 weeks. Any ideas?
Hi! I saw your case and made a follow up with the tech who's handling it. Please feel free to reach out to me for further assistance if needed.

Regards,
Charles
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  #5  
Old 08-29-2023, 12:47 PM
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cvicente22 cvicente22 is offline
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Location: Philippines
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Default Re: Avid support
Quote:
Originally Posted by peterdian View Post
That's what I'm interested in, too. Also after clicking on "Create Case Response" it gives me an error in red window: "Failed - Error occured while creating a Case Response, Please contact System Administrator". Something is not working correctly.
Hello! Can you try a different browser and if you encounter the same issue can you send a screenshot?

Thanks,
Charles
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  #6  
Old 08-30-2023, 02:12 AM
peterdian peterdian is offline
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Default Re: Avid support
Hello, I'm using Vivaldi and the problem is with the ticket 04648922, I've added the response but the ticket did not reopened, it's still closed. Maybe that is the problem with the error mentioned.
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  #7  
Old 08-30-2023, 03:34 AM
Reckless Erik Reckless Erik is offline
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Default Re: Avid support
Quote:
Originally Posted by cvicente22 View Post
Hi! I saw your case and made a follow up with the tech who's handling it. Please feel free to reach out to me for further assistance if needed.

Regards,
Charles
Thank you Charles. I look forward to receiving a reply from your tech.
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  #8  
Old 08-31-2023, 11:35 AM
FilterDecay FilterDecay is offline
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Default Re: Avid support
the turn around time on support makes it useless for any professional environment.
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