If you have a perpetual License

[SKI]

If you have a perpetual license and you are in the habit of making use of the 30 grace period window to get a little extra out of your support beware.
If anything happens that causes you to miss it even by a day AVID is gonna force you to pay the get current price.

Ironically enough they kept telling me I could just go to subscription.

Funny part is what caused it to happen was them changing the tier structure and it took me a couple days to find actual info on how the change really affected me.
Those few days was enough to put me past the cutoff.

After a couple of communications they still wouldn't accommodate me on something that simple which I felt was strange.
Been a customer since Pro Tool 5 and Digi/Avid has always been helpful, this was the first time I ever ran into something like this.

Guess it's a lesson to be learned about trusting a grace period.

At least I made myself feel a little better for now by cancelling my S1 order, guess I just keep using my Command 8 for now.

[Tweakhead]

Yes, one thing Avid excel at is alienating their customers.
I always seek out a competitor's hardware product now rather than buy Avid.
The recent subscription-only fiasco started the most confusing threads in DUC history, and has alienated a large proportion of their user-base.
Avid will not truly see the full backlash/results from this unfortunate decision until about a year from now, when I predict that their "Financial Analyst Teams" will be forced to backtrack - once they see a massive lack of renewals as the customer base jumps ship to competitive DAWs.

[digiot]

So you’re upset because there was no grace period for the grace period

[off the wall]

Originally Posted by digiot

So you’re upset because there was no grace period for the grace period

[jeffro]

Hey SKI - Sorry about your experience with this.

Originally Posted by SKI

If you have a perpetual license and you are in the habit of making use of the 30 grace period window to get a little extra out of your support...
...Guess it's a lesson to be learned about trusting a grace period...

The grace period allows you to renew up to 30 days past your expiration date, but renewing on day 30 doesn't add an extra month - your plan simply changes as if you renewed while your plan was active. So as an example, if your plan expired 4/30/22, and you renewed today (5/23 - within the grace period) your new expiration would be 4/30/23. Similar to renewal during the grace period not adding extra time, renewing early doesn't take away time - either one adds 1 year to the original expiration.

...what caused it to happen was them changing the tier structure and it took me a couple days to find actual info on how the change really affected me.
Those few days was enough to put me past the cutoff.

After a couple of communications they still wouldn't accommodate me on something that simple which I felt was strange.
Been a customer since Pro Tool 5 and Digi/Avid has always been helpful, this was the first time I ever ran into something like this...

I'll review your case and see how we could have handled it better.

[jeffro]

Can't find your account based on your DUC email... can you update that to match your my.avid.com account or reply with the case #? Thanks!

[SKI]

Originally Posted by jeffro

Can't find your account based on your DUC email... can you update that to match your my.avid.com account or reply with the case #? Thanks!

My accounts are linked so the info should have shown.

Case : 04420911


Thx

[SKI]

I remembered that I hadn't come back to this thread so I wanted to just pop back in.

@Obsidian Dragon, that would be a very trouble free route

A lot of people seemed to misread this as me blaming Avid when it was simply a warning to others to be more aware of how you deal with your perpetual.

I go all the way back to PT5 and have no desire to bail on PT because the same way it suited my needs back then it has continued to do so.

I guess in todays climate it's easy to think a person is bitchin' about something instead of bringing up a point so I can understand why others might have seen it that way.

[Cryos]

That really is a bummer and I'm sorry that happened. Avid are notorious for being very militant in their policies to the point where some people have switched daws. I've been on the brink with doing something as drastic as that then figured I'm just to bloody old and not motivated enough to lean a whole new daw.

I think most daws now have the ability to create your own custom key commands so we could actually make the switch but in the post world protools is so universal especially out where I'm based I'd be a lone wolf, another reason my angry bird never switched.

You'll make up the money at some point and move onward and eventually get that S1.

All the best

[Southsidemusic]

Sorry SKI had a bad experience but a 30 day Grace Period means 30 days not 31 or 38 days so maybe next time don’t wait until the last few days as you said to decide and try to get a week or less of support plan for your license as it is risky as you found out and not worth the hassle and time to deal with

Same with warranty on gear or whatever, if the warranty ( bad analogy I know ) has run out thats it and if Avid has set a 30 day period they can’t keep pushing that for everyone who misses that and I feel you and if this somehow is an Avid not contacting you in time and there are special circumstances here in your case I hope Jeffro ( Forum Admin and a GREAT GUY ) can do something so answer him asap and i will keep my fingers X’D and follow this so you hopefully get some kind of resolution on this matter and that it makes you on track and make music instead of dealing with this much longer

All The Best and PM me if there are any hiccups.
Christopher