Bad/Burnt/Smeared Disc

[Rajin]

Hello,

I'm very new to all this but here goes. I brought a mackie onyx 820i mixer & pro tools m-powered to along with it. I've been trying to install the software on a macbook pro & keep recieving a message something along the lines of "software not installed because there is no software to be installed on the disc. On inspecting the disc I noticed a dull mark that doesn't look if it should be there (it doesn't wipe off) having researched around I found that other people have also had the exact same message & the exact same marking on their discs too... odd. But anyway, what do I do now? I brought pro tools online & don't really want to go through all the hassle of having to return it - P&P costs, waiting for a new copy etc. Would it be possible for me to get a download instead? Another person with the same problem did manage to get a download. Thank you for any help in advance.

[sunburst79]

While you were researching the issue did you happen to notice that users that registered thier upgrade with Avid got download links placed in their My Avid accounts?

[Rajin]

Hi,

I brought pro tools m-powered [physical cd]. I'm not sure what u mean by upgrade? So are u suggesting registering my copy of pro tools m-powered, but then how do I get the download I need? I'm from England btw so I'm not sure if it works the same way here or not...

[sunburst79]

Originally Posted by Rajin

Hi,

I brought pro tools m-powered [physical cd]. I'm not sure what u mean by upgrade? So are u suggesting registering my copy of pro tools m-powered, but then how do I get the download I need? I'm from England btw so I'm not sure if it works the same way here or not...

My bad as I thought you were refering to PT9 not working with the Mackie i series. I missed the part about it being MPowered. Normally with most Avid/Digi products there is/was some registration information packaged with the software or upgrade. Registering the software gets you download links for the software in your My Avid/My Digi account. However since I don't own MPowered I may be wrong. MPowered shipping with a preloaded iLok may have beeen different.

Have you checked the Avid Store for replacement disks?

[tribedescribe]

When you say you bought the disc did it come with a ilok? Did you register the software with avid? Where did you get the disc? I would return it to where you bought it from.