Windows 8.1 Crashing

[Darryl Ramm]

Was there any other detail in the other tabs/windows?

[notedmusic]

Originally Posted by Darryl Ramm

Was there any other detail in the other tabs/windows?

Yes!
WER

AppCrash_ProTools.exe_be84b3a3f3c42853467b6526e0bd 1ddf07814_fff1d085_03d279d6

Version=1
EventType=APPCRASH
EventTime=130339037224241975
ReportType=2
Consent=1
UploadTime=130339037225092020
ReportIdentifier=2b9b4e67-7a9d-11e3-826a-60a44c64accb
IntegratorReportIdentifier=2b9b4e66-7a9d-11e3-826a-60a44c64accb
NsAppName=ProTools.exe
Response.BucketId=0b08827665b03c264a9e3db05be950e3
Response.BucketTable=4
Response.LegacyBucketId=85900049174
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=ProTools.exe
Sig[1].Name=Application Version
Sig[1].Value=11.1.1.195
Sig[2].Name=Application Timestamp
Sig[2].Value=52c2bd72
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_fed9
Sig[4].Name=Fault Module Version
Sig[4].Value=6.3.9600.16408
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=523d5305
Sig[6].Name=Exception Code
Sig[6].Value=c0000374
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_0E_FROM_ntdll+0x0000000000096B2A
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=fed9
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=fed9c77e393088845a37a960dbfbdf19
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=50e5
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=50e59c1583264067ca4cb86c77a1dc82
UI[2]=C:\Program Files\Avid\Pro Tools\ProTools.exe
UI[3]=Pro Tools Application has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Avid\Pro Tools\ProTools.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\system32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\AppPatch\AppPatch64\AcGenral.DLL
LoadedModule[6]=C:\WINDOWS\system32\msvcrt.dll
LoadedModule[7]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[8]=C:\WINDOWS\system32\SHLWAPI.dll
LoadedModule[9]=C:\WINDOWS\system32\USER32.dll
LoadedModule[10]=C:\WINDOWS\system32\ole32.dll
LoadedModule[11]=C:\WINDOWS\system32\SHELL32.dll
LoadedModule[12]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[13]=C:\WINDOWS\system32\ADVAPI32.dll
LoadedModule[14]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[15]=C:\WINDOWS\system32\RPCRT4.dll
LoadedModule[16]=C:\WINDOWS\SYSTEM32\sechost.dll
LoadedModule[17]=C:\WINDOWS\SYSTEM32\combase.dll
LoadedModule[18]=C:\WINDOWS\system32\GDI32.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[20]=C:\WINDOWS\system32\IMM32.DLL
LoadedModule[21]=C:\WINDOWS\system32\MSCTF.dll
LoadedModule[22]=C:\WINDOWS\system32\PSAPI.DLL
LoadedModule[23]=C:\WINDOWS\system32\imagehlp.dll
LoadedModule[24]=C:\WINDOWS\system32\WS2_32.dll
LoadedModule[25]=C:\WINDOWS\system32\SETUPAPI.dll
LoadedModule[26]=C:\WINDOWS\system32\NSI.dll
LoadedModule[27]=C:\WINDOWS\system32\CFGMGR32.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[29]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
LoadedModule[34]=C:\WINDOWS\system32\WINTRUST.dll
LoadedModule[35]=C:\WINDOWS\system32\CRYPT32.dll
LoadedModule[36]=C:\WINDOWS\system32\MSASN1.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\MSVCP100.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\MSVCR100.dll
LoadedModule[39]=C:\Program Files\Avid\Pro Tools\CFnd.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\msi.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[44]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[46]=C:\WINDOWS\system32\OLEAUT32.dll
LoadedModule[47]=C:\Program Files\Avid\Pro Tools\DigiPlatformSupport.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[49]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[51]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[52]=C:\Program Files\Common Files\Avid\Pro Tools\DigiTrace.dll
LoadedModule[53]=C:\WINDOWS\SYSTEM32\dnssd.dll
LoadedModule[54]=C:\Program Files\Avid\Pro Tools\DFW.dll
LoadedModule[55]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_6247 5f7becb72503\COMCTL32.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[58]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus _6595b64144ccf1df_1.1.9600.16384_none_933252614749 9ed1\gdiplus.dll
LoadedModule[59]=C:\WINDOWS\system32\COMDLG32.dll
LoadedModule[60]=C:\Program Files\Avid\Pro Tools\DFW_KeyHook.dll
LoadedModule[61]=C:\Program Files\Avid\Pro Tools\MFnd.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\SHCORE.DLL
LoadedModule[63]=C:\Program Files\Avid\Pro Tools\DSI.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[65]=C:\WINDOWS\system32\napinsp.dll
LoadedModule[66]=C:\WINDOWS\system32\pnrpnsp.dll
LoadedModule[67]=C:\WINDOWS\system32\NLAapi.dll
LoadedModule[68]=C:\WINDOWS\System32\mswsock.dll
LoadedModule[69]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[70]=C:\WINDOWS\System32\winrnr.dll
LoadedModule[71]=C:\Program Files\Bonjour\mdnsNSP.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[73]=c:\Program Files\Avid\Pro Tools\BUI.dll
LoadedModule[74]=C:\Program Files\Avid\Pro Tools\FFmt.dll
LoadedModule[75]=C:\Program Files\Avid\Pro Tools\BDM.dll
LoadedModule[76]=C:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3 b9a1e18e3b_9.0.30729.8387_none_08e793bfa83a89b5\MS VCP90.dll
LoadedModule[77]=C:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3 b9a1e18e3b_9.0.30729.8387_none_08e793bfa83a89b5\MS VCR90.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\WMVCore.DLL
LoadedModule[79]=C:\WINDOWS\SYSTEM32\WMASF.DLL
LoadedModule[80]=C:\Program Files\Avid\Pro Tools\ACFPluginHost.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\NETAPI32.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\netutils.dll
LoadedModule[83]=C:\WINDOWS\SYSTEM32\srvcli.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\wkscli.dll
LoadedModule[85]=C:\Program Files\Avid\Pro Tools\AFnd.dll
LoadedModule[86]=c:\Program Files\Avid\Pro Tools\WaveformLink.dll
LoadedModule[87]=c:\Program Files\Avid\Pro Tools\ProTools.dll
LoadedModule[88]=C:\Program Files\Avid\Pro Tools\AAXHost.dll
LoadedModule[89]=C:\Program Files\Avid\Pro Tools\AAXShared.dll
LoadedModule[90]=C:\Program Files\Avid\Pro Tools\TIDspMgr.dll
LoadedModule[91]=C:\Program Files\Avid\Pro Tools\TISys.dll
LoadedModule[92]=C:\Program Files\Avid\Pro Tools\TIShellMgr.dll
LoadedModule[93]=C:\Program Files\Avid\Pro Tools\Cfd.dll
LoadedModule[94]=C:\Program Files\Avid\Pro Tools\AAE.dll
LoadedModule[95]=C:\WINDOWS\SYSTEM32\POWRPROF.dll
LoadedModule[96]=C:\Program Files\Avid\Pro Tools\DHS.dll
LoadedModule[97]=C:\Program Files\Avid\Pro Tools\DSK.dll
LoadedModule[98]=C:\Program Files\Avid\Pro Tools\CDS.dll
LoadedModule[99]=C:\Program Files\Avid\Pro Tools\DUI.dll
LoadedModule[100]=C:\Program Files\Avid\Pro Tools\DigiMIDIServices.dll
LoadedModule[101]=C:\Program Files\Avid\Pro Tools\Gtr.dll
LoadedModule[102]=C:\Program Files\Avid\Pro Tools\mdid.dll
LoadedModule[103]=C:\Program Files\Avid\Pro Tools\mdie.dll
LoadedModule[104]=C:\Program Files\Avid\Pro Tools\mdis.dll
LoadedModule[105]=C:\Program Files\Avid\Pro Tools\SMgr.dll
LoadedModule[106]=C:\Program Files\Avid\Pro Tools\PtAAF.dll
LoadedModule[107]=C:\Program Files\Avid\Pro Tools\AvOmfToolkit.dll
LoadedModule[108]=C:\Program Files\Avid\Pro Tools\libjpegV4.dll
LoadedModule[109]=C:\Program Files\Avid\Pro Tools\RstE.dll
LoadedModule[110]=C:\Program Files\Avid\Pro Tools\libcurl.dll
LoadedModule[111]=C:\WINDOWS\system32\WLDAP32.dll
LoadedModule[112]=C:\Program Files\Avid\Pro Tools\LIBEAY32.dll
LoadedModule[113]=C:\Program Files\Avid\Pro Tools\SSLEAY32.dll
LoadedModule[114]=C:\Program Files\Avid\Pro Tools\SatelliteLink.dll
LoadedModule[115]=C:\Program Files\Avid\Pro Tools\TCPE.dll
LoadedModule[116]=C:\Program Files\Avid\Pro Tools\Sib.dll
LoadedModule[117]=C:\Program Files\Avid\Pro Tools\Trns.dll
LoadedModule[118]=C:\Program Files\Avid\Pro Tools\SoundCloudAPI.dll
LoadedModule[119]=C:\Program Files\Avid\Pro Tools\Gobbler.dll
LoadedModule[120]=C:\Program Files\Avid\Pro Tools\VenueLink.dll
LoadedModule[121]=C:\WINDOWS\SYSTEM32\mfc100u.dll
LoadedModule[122]=C:\WINDOWS\SYSTEM32\MFC100ENU.DLL
LoadedModule[123]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[124]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[125]=C:\WINDOWS\SYSTEM32\gpapi.dll
LoadedModule[126]=C:\Windows\System32\cryptnet.dll
LoadedModule[127]=c:\Program Files\Avid\Pro Tools\AVX2_Plug-Ins\ProTools_QuickTime_OPClient.avx
LoadedModule[128]=C:\WINDOWS\SYSTEM32\clbcatq.dll
LoadedModule[129]=C:\WINDOWS\system32\propsys.dll
LoadedModule[130]=C:\WINDOWS\SYSTEM32\ntshrui.dll
LoadedModule[131]=C:\WINDOWS\SYSTEM32\msidle.dll
LoadedModule[132]=c:\Program Files\Avid\Pro Tools\ProToolsWebServices.dll
LoadedModule[133]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
LoadedModule[134]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[135]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
LoadedModule[136]=c:\Program Files\Avid\Pro Tools\System Plug-Ins\DigiReWire.aaxplugin\Contents\x64\DigiReWire.a axplugin
LoadedModule[137]=C:\WINDOWS\SYSTEM32\MSVFW32.dll
LoadedModule[138]=C:\Program Files (x86)\ASIO4ALL v2\asio4all64.dll
LoadedModule[139]=C:\WINDOWS\SYSTEM32\KSUSER.dll
LoadedModule[140]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[141]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[142]=c:\Program Files\Avid\Pro Tools\AAFCOAPI.dll
LoadedModule[143]=C:\WINDOWS\SYSTEM32\AVRT.DLL
LoadedModule[144]=C:\WINDOWS\System32\dmusic.dll
LoadedModule[145]=C:\WINDOWS\System32\MSACM32.dll
LoadedModule[146]=C:\WINDOWS\System32\DSOUND.dll
LoadedModule[147]=C:\WINDOWS\SYSTEM32\wdmaud.drv
LoadedModule[148]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[149]=C:\WINDOWS\SYSTEM32\msacm32.drv
LoadedModule[150]=C:\WINDOWS\SYSTEM32\midimap.dll
LoadedModule[151]=C:\WINDOWS\System32\dmsynth.dll
LoadedModule[152]=c:\Program Files\Avid\Pro Tools\System Plug-Ins\Elastic Audio.aaxplugin\Contents\x64\Elastic Audio.aaxplugin
LoadedModule[153]=c:\Program Files\Avid\Pro Tools\System Plug-Ins\Elastic Audio.aaxplugin\Contents\x64\iZotope_Radius_XForm_ x64.dll
LoadedModule[154]=c:\Program Files\Common Files\Avid\Audio\Plug-Ins\Time Shift.aaxplugin\Contents\x64\Time Shift.aaxplugin
LoadedModule[155]=C:\WINDOWS\SYSTEM32\OPENGL32.dll
LoadedModule[156]=C:\WINDOWS\SYSTEM32\GLU32.dll
LoadedModule[157]=C:\WINDOWS\SYSTEM32\DDRAW.dll
LoadedModule[158]=C:\WINDOWS\SYSTEM32\DCIMAN32.dll
LoadedModule[159]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[160]=c:\Program Files\Common Files\Avid\Audio\Plug-Ins\Play.aaxplugin\Contents\x64\Play.aaxplugin
LoadedModule[161]=C:\WINDOWS\WinSxS\amd64_microsoft.vc80.crt_1fc8b3 b9a1e18e3b_8.0.50727.8428_none_88dcdb0b2fb19957\MS VCP80.dll
LoadedModule[162]=C:\WINDOWS\WinSxS\amd64_microsoft.vc80.crt_1fc8b3 b9a1e18e3b_8.0.50727.8428_none_88dcdb0b2fb19957\MS VCR80.dll
LoadedModule[163]=C:\WINDOWS\SYSTEM32\devrtl.dll
LoadedModule[164]=C:\WINDOWS\SYSTEM32\pcwum.dll
LoadedModule[165]=C:\ProgramData\East West\WordBuilder\WordBuilderPlayVSTx64.dll
LoadedModule[166]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[167]=C:\WINDOWS\SYSTEM32\OLEACC.dll
LoadedModule[168]=C:\WINDOWS\SYSTEM32\RICHED20.DLL
LoadedModule[169]=C:\WINDOWS\SYSTEM32\USP10.dll
LoadedModule[170]=C:\WINDOWS\SYSTEM32\msls31.dll
LoadedModule[171]=C:\ProgramData\East West\Effects\MFX-Orange Tube.dll
LoadedModule[172]=C:\ProgramData\East West\Effects\MFX-Yellow Cab.dll
LoadedModule[173]=C:\WINDOWS\SYSTEM32\mscms.dll
LoadedModule[174]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[175]=C:\WINDOWS\system32\NetworkExplorer.dll
LoadedModule[176]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
LoadedModule[177]=C:\Windows\System32\thumbcache.dll
LoadedModule[178]=C:\WINDOWS\SYSTEM32\cscapi.dll
LoadedModule[179]=C:\WINDOWS\System32\StructuredQuery.dll
LoadedModule[180]=C:\WINDOWS\system32\actxprxy.dll
LoadedModule[181]=C:\WINDOWS\system32\SearchFolder.dll
LoadedModule[182]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
LoadedModule[183]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\ATL100.DLL
LoadedModule[184]=C:\Windows\System32\MrmCoreR.dll
LoadedModule[185]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[186]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesX64\Microsoft Office\Office15\1033\GrooveIntlResource.dll
LoadedModule[187]=C:\Windows\System32\EhStorShell.dll
LoadedModule[188]=C:\WINDOWS\System32\cscui.dll
LoadedModule[189]=C:\WINDOWS\System32\CSCDLL.dll
LoadedModule[190]=C:\WINDOWS\system32\mssprxy.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Pro Tools Application
AppPath=C:\Program Files\Avid\Pro Tools\ProTools.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=EF239B9238305499B74B3A0AE58804 FE

[notedmusic]

Originally Posted by Darryl Ramm

Was there any other detail in the other tabs/windows?

I think that's it.

I have a lot of error messages piling up but I guess my ASC cleaned the others out thinking it was "junk" temp files... oops.
It's almost all PT related crash dump folders that are empty.

[notedmusic]

Here are some screenies.

[notedmusic]

Update:
Also found this:
- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2014-01-11T08:48:42.000000000Z

EventRecordID 3061

Channel Application

Security


- EventData

ProTools.exe
11.1.1.195
52c2bd72
ntdll.dll
6.3.9600.16408
523d5305
c0000374
00000000000f387c
1b64
01cf0ea4641aebd7
C:\Program Files\Avid\Pro Tools\ProTools.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
2b9b4e66-7a9d-11e3-826a-60a44c64accb

[notedmusic]

Is there anything in that to help us find and stop the problem?

Looks like a heap corruption - icky...

[popajoe]

Hi' Ive been testing win 8 before it's release an using PT11 now on win 8.1
i install it under win 8 compatibly it was design for.

this sound like it's not PT or your PC to me.

first thing can you open the session in 10.38 if they do not crash ............ it might be two thing's i would like you to do is try to save your session in 10.38 first under save as an add pt11 to name so you have two;

Now open the pt11 one in PT11.1.1 Reason new binary 10 reads old an put them to new 11 only reads new ones BEST so plug that are NOT update to new have problem in 11 that's why the load in 10 is need!

Second check your plugin's they have new update out now i updated the Air one's an they work in pt11 some of the older one's don't work CORRECTLY.

Try also to remove the plugs in 10. then save as no plug an open it in 11 until you locate the one causing the problem.

All session made on PT version under PT 10.36 NEED TO BE OPEN IN PT 10.36 FIRST AN SAVE before opening in PT11. As Avid instructed for proper loading of project's in PT11.
All session made in 7/8 open in 9 and save then open in 10.36 an save before open in PT11.

IT MADE BE YOUR PLUG OR THE SAVE THING.

Have Fun Not Problem PoPaJoE

[notedmusic]

Originally Posted by popajoe

Hi' Ive been testing win 8 before it's release an using PT11 now on win 8.1
i install it under win 8 compatibly it was design for.

this sound like it's not PT or your PC to me.

first thing can you open the session in 10.38 if they do not crash ............ it might be two thing's i would like you to do is try to save your session in 10.38 first under save as an add pt11 to name so you have two now open the pt11 one in PT11.1.1

second check your plugin's they have new update out now i updated the Air one's an they work in pt11 some of the older one's don't work.

try also to remove the plugs in 10. then save as no plug an open it in 11 until you locate the one causing the problem.

all session made on PT version under PT 10.36 NEED TO BE OPEN IN PT 10.36 FIRST AN SAVE be for opening in PT11.

IT'S YOUR PLUG OR THE SAVE THING.

Have Fun Not Problem PoPaJoE

If you tested Windows 8 preview, you'll find that the preview windows 8 and windows 8.1 RC are not the same. I too tested win-8 and PT was more stable under the preview version (but still buggy). Something has gone really wrong with this last version. I have a never-ending fleet of crashing.

I do not use v10 because I need x64 for the ram draw of my plugs. Also, version 10 overrides PT 11 as the default application and it was really annoying. I guess I can try it but my goal is to troubleshoot version 11, not 10. I did not install a side-by-side configuration. My plugs are x64 and not compatible with PT 10 unless I re-install older versions but that will screw up PT11. I'd rather not.

To everyone: The problem is this is a heap corruption, which is very difficult to troubleshoot. The logs point to ProTools.exe as the culprit.
Obviously if I have no plugs there is no data to save about the plugs so it will work.
The issue is when I'm doing something with them- like inputting data or loading, and then try to save- this will crash PT. This is very obvious with PLAY and Kontakt 5.

Are you trying to tell me that when I save a PT session it saves EVERY PLUGIN? Even if they are not active on any track and haven't been touched in the entire session? It doesn't matter because I updated all my plugs anyways.

I had a blank session crash once... I let it sit idle and wham! Crash.

I just tried a session without any Plugs and it worked ok. No crash (yet) but it was very jumpy and finicky when importing video and took forever to initialize the video engine. PT likes to freeze at random times when multitasking- saving and anything else (and yes, my drivers are updated). It is during these "auto freeze" cycles that it will crash sometimes, but not always. Heap corruption can crash long before an error readout occurs.

I didn't have any errors in my event log until I installed PT 11.1.1

[popajoe]

that why i said pt11.1.1 i can't change avid this is the way they want us to do it but you can do it your way.

you are doing v/d your v-card made be in this to may need to updated .


Hi' i was not finish whit post; Reason new binary 10 reads old an put them to new 11 only reads new ones BEST so plug that are NOT update to new have problem in 11 that's why the load in 10 is need!

also check for MB update ; for your session being to large; is 10 uses more RAM then 11 you have 16g an only two out 4 slots (need one in each slot for full ban in MB MORE RAM an ten will load it. try 36g because of your session. you have the MB but not getting all your ban wit .

you have everything but right amount of RAM the min-for you is 36g an turn on v-ram in win set at 512mb to 1g. so your plug can have sett up ram there this will gave more now.

[notedmusic]

Originally Posted by popajoe

that why i said pt11.1.1 i can't change avid this is the way they want us to do it but you can do it your way.

I can do it but it won't do anything for these reasons:

If the issue is with a x64 plug- testing a x32 plug won't matter. You can't run x64 bit plugs in PT 10 so I fail to understand it's relevance.

Second, the issue is not 100% reproducible, it is extremely common but even one variable might change the equation. The amount of testing would be ridiculous.

Third I doubt (correct me if I'm wrong) that PT saves every plugin if they aren't even active. Can that cause a crash still? Maybe but it is not save related and this is clearly a save related bug. Every time it crashed it was "auto-saving."

Fourth, nearly all of my crashed sessions are much to big for PT 10 to even open. I upgraded for this very reason. PT 10 didn't cut it. But if loading any large patch over 4GB crashes PT 11 I need to debug that- not some unrelated x32 plug for PT 10.

Fifthly, I can reproduce this bug under PT11, windows 7.