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#1
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**UPDATE**HDX Card Won’t Update Firmware - Error 1167
I was using an HD Native card in an external TB3 chassis with my Dell XPS15 laptop. Worked great. I installed an HDX card in an AVID TB3 chassis and started Pro Tools Ultimate. It recognized the HDX card, but required a firmware update. I clicked on update, and after about 5 minutes I got error 1167 - “unexpected error found while verifying the write was done correctly. (-1167)”. I read many articles in AVID support and in DUC, and tried several suggestions, but none worked. It keeps saying “updating card 1 of 1”, but returns the error 1167 message.
I registered the HDX card on my AVID account with the information on the yellow postcard. Does it need to be registered on iLOK or elsewhere at AVID? DigiLink is active on iLOK. Windows 10, i9 8 cores, 32GB ram (fairly new laptop, worked with Native card). I have sent AVID a support ticket, but wondering if any of you nice folks have suggestions. Thank you! Last edited by nsureit; 03-22-2021 at 08:00 PM. |
#2
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Re: HDX Card Won’t Update Firmware - Error 1167
Worked with AVID tech support on a couple of long phone sessions. Tried every which way to force the firmware to update. It was determined that certain HDX cards manufactured before 2014 or thereabout would not update in an external chassis, but only in a desktop PCIe slot, preferably a Mac. So, I had to send the card to AVID so they can perform firmware update on their hardware. I don’t know anyone near me that could do it on their computer. Expect it will be a simple process. Hope to get the card back soon.
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#3
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Re: HDX Card Won’t Update Firmware - Error 1167
Were you able to do today's firmware update necessary to run 2021.3?
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Pro Tools Ult 2024.3.1, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire Max11 x 2, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.6 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#4
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Re: HDX Card Won’t Update Firmware - Error 1167
AVID still has the card. Expect they will install latest firmware available.
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#5
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Re: HDX Card Won’t Update Firmware - Error 1167
Got the card back from AVID. When I reinstalled it and opened Pro Tools 2021.3, it indicated I had to update the firmware (here we go again?). So, I clicked “update”, and it chugged along for about 4 minutes...and it updated successfully!
Everything is working great. Good job, AVID. You delivered. |
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