|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
#1
|
|||
|
|||
Avid support
Hi All,
Does anyone know if Avid support has been put on ice during this takeover business. I have an open support case and all communication has been dead for 3 weeks. Any ideas?
__________________
[email protected] Newcomer Audio Post MacBookPro 2.3GHz i7 16GB RAM OSX 10.15.7, PT Ultimate 2023.12 HDn, MTRX Studio, 2x Avid S1, PT Dock... Mac M1 Studio Ultra 64GB RAM OSX 13.6, PT Ultimate 2023.12 HDn, MTRX Studio, 2x Avid S1, PT Dock... |
#2
|
||||
|
||||
Re: Avid support
Hi! Sorry about the inconvenience. Can you DM me your case number so I can coordinate with our support team?
Thanks, Charles |
#3
|
|||
|
|||
Re: Avid support
That's what I'm interested in, too. Also after clicking on "Create Case Response" it gives me an error in red window: "Failed - Error occured while creating a Case Response, Please contact System Administrator". Something is not working correctly.
__________________
Peter Dian https://nitrostudios.online Mac Studio Ultra M1, 64GB RAM, 1TB SSD, Monterey 12.6.6, RME Fireface UFX III, SSL Pure Drive Octo x2, Pro Tools Studio 2023.12 |
#4
|
||||
|
||||
Re: Avid support
Quote:
Regards, Charles |
#5
|
||||
|
||||
Re: Avid support
Quote:
Thanks, Charles |
#6
|
|||
|
|||
Re: Avid support
Hello, I'm using Vivaldi and the problem is with the ticket 04648922, I've added the response but the ticket did not reopened, it's still closed. Maybe that is the problem with the error mentioned.
__________________
Peter Dian https://nitrostudios.online Mac Studio Ultra M1, 64GB RAM, 1TB SSD, Monterey 12.6.6, RME Fireface UFX III, SSL Pure Drive Octo x2, Pro Tools Studio 2023.12 |
#7
|
|||
|
|||
Re: Avid support
Thank you Charles. I look forward to receiving a reply from your tech.
__________________
[email protected] Newcomer Audio Post MacBookPro 2.3GHz i7 16GB RAM OSX 10.15.7, PT Ultimate 2023.12 HDn, MTRX Studio, 2x Avid S1, PT Dock... Mac M1 Studio Ultra 64GB RAM OSX 13.6, PT Ultimate 2023.12 HDn, MTRX Studio, 2x Avid S1, PT Dock... |
#8
|
|||
|
|||
Re: Avid support
the turn around time on support makes it useless for any professional environment.
|
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Avid phone support is saying I do not have support but I have an active support plan | ZerglingPhilosophy | Licensing & Accounts | 2 | 09-27-2022 11:54 AM |
Avid Support ExpertPlus contract.....wheres the support?... | PT user | Post - Surround - Video | 19 | 03-06-2019 11:51 AM |
Licensing support issue= Can't Load Avid Support Portal! It's blank | Bennett Paster | Licensing & Accounts | 5 | 12-06-2016 07:46 AM |
Dear Avid customer support! Would you please answer my both avid support cases | Ale | Pro Tools HDX & HD Native Systems (Mac) | 0 | 11-24-2011 01:56 PM |
Support Update: Avid Support Codes - Effective July 31, 2010 | Avid | General | 0 | 07-31-2010 11:55 AM |