Infamous 9128 error PT10

[WhiskeyThrottle]

Hey guys, we recently took the plunge at recording ourselves (better control and availability for us); However, we seem to have run into a progressive issue. We installed PT10 on one of our members "gamer" laptops suspecting it would be up to par, but since then it has been giving me issues. I have researched until I was blue in the face and tried every recommended fix. The common issue that seems to be getting increasingly worse is the infamous error - 9128. Sometimes the system will perform great, othertimes this error code starts coming around. Here's a brief rundown of our system.

The error mainly occurs in recording, that or it "clips" a lot. Also at first I could bounce tracks, now it cuts out halfway through the bounce. I've even tried Bus bouncing to single track and exporting to new session to see if it could bounce a single track. Things I have tried:

Playback Engine Settings
Running 512/256 Buffer
Using Cache settings (even checked usage to make sure it was in the green)
Clicking the "do not show errors" option and even "minimize I/O latency"
Reducing to 1 CPU @ 99%

Options
Tried Low latency monitoring
Literally turning everything I could find off.

We haven't even attempted to start using third party plugins on anything yet. Unless PT10 comes with some I'm not aware of. We are not entirely new to PT and are fairly savy with computer knowledge, but this has me stumped. Just for the record, we aren't talking about 30+ track sessions here either. Our drum recording involves 7 tracks, but these problems occur even in simple playback. PLEASE HELP!!

SiSoftware Sandra

ID
Host Name : owner-PC
Workgroup : WORKGROUP

Computer
Model : Gateway P-7805u
Serial Number : INV****
Chassis : Gateway Notebook
Mainboard : Gateway IMV
Serial Number : INV****
BIOS : Phoenix (OEM) 9C.23.00 10/01/2009
Total Memory : 4GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHz (2C 2.26GHz, 3MB L2)
Socket/Slot : FC µPGA (Socket P)

Chipset
Memory Controller : Gateway 2000 PM45 Mobile Controller Hub 4x 266MHz (1GHz), 2x 2GB DDR3 SO-DIMM 1GHz 128-bit

Memory Module(s)
Memory Module : Samsung M471B5673DZ1-CF8 2GB DDR3 SO-DIMM PC3-8500S DDR3-1066 (7-7-7-20 4-27-8-4)
Memory Module : Samsung M471B5673DZ1-CF8 2GB DDR3 SO-DIMM PC3-8500S DDR3-1066 (7-7-7-20 4-27-8-4)

Video System
Monitor/Panel : LGD Generic PnP Monitor (1920x1200, LP171WU3-TLB3, 24.0")
Video Adapter : NVIDIA GeForce 9800M GTS (64SP SM4.0 1.5GHz, 1GB DDR3 1.6GHz 256-bit, PCIe 2.00 x16)

Graphics Processor
Compute Shader Processor : NVIDIA GeForce 9800M GTS (64SP 1.5GHz, 1GB DDR3 1.6GHz 256-bit)

Storage Devices
Seagate ST9320421AS (320.1GB, SATA300, 2.5", 7200rpm, 16MB Cache) : 298GB (C:)
Optiarc DVD RW AD-7583S (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)
ELBY CLONEDRIVE (SCSI, SCSI-2, BD-R, HD-DVD-R, DVD-R, CD-R, 256kB Cache) : N/A (G:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
Hard Disk (C:) : 298GB (NTFS) @ Seagate ST9320421AS (320.1GB, SATA300, 2.5", 7200rpm, 16MB Cache)
Optical Drive (D:) : N/A @ Optiarc DVD RW AD-7583S (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (G:) : N/A @ ELBY CLONEDRIVE (SCSI, SCSI-2, BD-R, HD-DVD-R, DVD-R, CD-R, 256kB Cache)

Peripherals
LPC Hub Controller 1 : Gateway 2000 (ICH9M-E) LPC Interface Controller
LPC Legacy Controller 1 : Winbond WPCE775LA
Audio Device : Gateway 2000 (ICH9) HD Audio Controller
Audio Codec : Conexant High Definition Audio (HERMOSA)
Audio Codec : Conexant 2C06
Audio Codec : nVidia 0005
Serial Port(s) : 1
Disk Controller : Gateway 2000 (ICH9) Mobile SATA AHCI Controller
Disk Controller : Gateway 2000 Integrated MMC/SD Controller
Disk Controller : Gateway 2000 Integrated MS/xD/SM Controller
USB Controller 1 : Gateway 2000 (ICH9) USB Universal Host Controller
USB Controller 2 : Gateway 2000 (ICH9) USB Universal Host Controller
USB Controller 3 : Gateway 2000 (ICH9) USB Universal Host Controller
USB Controller 4 : Gateway 2000 (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : Gateway 2000 (ICH9) USB Universal Host Controller
USB Controller 6 : Gateway 2000 (ICH9) USB Universal Host Controller
USB Controller 7 : Gateway 2000 (ICH9) USB Universal Host Controller
USB Controller 8 : Gateway 2000 (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : Gateway 2000 Integrated OHCI IEEE 1394 Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Bullzip PDF Printer (4000x4000, Colour)

Network Services
Network Adapter : Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller (Ethernet)
Wireless Adapter : Intel(R) WiFi Link 5100 AGN (802.11g (ERP), AES-CCMP, 117Mbps)

Power Management
Battery No 1 : SMP-SDI SAPSSEET 86.58Wh/6.95Ah

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

[sw rec]

Where's your dedicated recording drive? I've had SINGLE track sessions not work correctly off the system drive. This isn't an option, it's part of making it work.

[albee1952]

Separate recording drive is step 1, for sure, but there's several other things to consider here since this PC is at the rock bottom of the amount of horsepower needed for Pro Tools 10. List of tweaks:
Disable wifi when running Pro Tools
Consider doubling the RAM(with exact matching sticks, or replace with 2x4GB sticks)
Since you have Windows 7 and a laptop, your choices for a recording drive are USB2 and eSATA(no FW drives on Win7). The drive needs to be 7200 rpm(no "green" drives allowed)
Companies like Gateway, HP and Dell love to load up with all sorts of BS software, utilities and trial stuff so a general housecleaning is needed.
Perform all the system tweaks and kill un-needed services, sleep and hibernation.
Right-click on the PT icon and find the tab with these 2 items: Always Run as Admin, and Disable Desktop Composition(check both).
Finally, cross your fingers

[WhiskeyThrottle]

Originally Posted by sw rec

Where's your dedicated recording drive? I've had SINGLE track sessions not work correctly off the system drive. This isn't an option, it's part of making it work.

I apologize for my lack of knowledge on this, but when you say recording drive are you talking about not recording to internal hard disk? I've read about guys using firewire driven externals, I just thought a 7200 hard drive would be sufficient being most guys resorting to external have 5400?

[WhiskeyThrottle]

Originally Posted by albee1952

Separate recording drive is step 1, for sure, but there's several other things to consider here since this PC is at the rock bottom of the amount of horsepower needed for Pro Tools 10. List of tweaks:
Disable wifi when running Pro Tools

I will start doing this

Consider doubling the RAM(with exact matching sticks, or replace with 2x4GB sticks)

Ya, we've discussed going to at least 8gb

Since you have Windows 7 and a laptop, your choices for a recording drive are USB2 and eSATA(no FW drives on Win7). The drive needs to be 7200 rpm(no "green" drives allowed)

Again, I'm assuming your talking about external HD? My internal HD has 7200, but I've noticed our sound engineer runs an external on his MAC.

Companies like Gateway, HP and Dell love to load up with all sorts of BS software, utilities and trial stuff so a general housecleaning is needed.
Perform all the system tweaks and kill un-needed services, sleep and hibernation.

I will try this as well thanks!

Right-click on the PT icon and find the tab with these 2 items: Always Run as Admin, and Disable Desktop Composition(check both).
Finally, cross your fingers

Will do, again thanks for all insight guys please keep it coming. I'm an architect by trade, but even with all of my rendering/raytracing etc they're not half the animal PT is so I'm new to the performance aspect of it.

[zedhed]

System Drive>Pro Tools Installation
Separate drive (internal or external)>Record sessions to.

This is a must otherwise PT won't work properly....period. Before rushing out and buying one, check here on the forum as to what most here use. Not just any drive is suitable.

Ultimately though, installing PT on any ol computer (particularly laptops) is a crapshoot. The most stable systems are those that have been built with particular components...chipsets, processors etc.

[albee1952]

Originally Posted by zedhed

System Drive>Pro Tools Installation
Separate drive (internal or external)>Record sessions to.

This is a must otherwise PT won't work properly....period. Before rushing out and buying one, check here on the forum as to what most here use. Not just any drive is suitable.

Ultimately though, installing PT on any ol computer (particularly laptops) is a crapshoot. The most stable systems are those that have been built with particular components...chipsets, processors etc.

Agree with all^^^ As for recording drives(the PT software still installs to the C: drive), Windows 7 does not support recording to FW drives, but USB2 and eSATA are good(eSATA is best if you have the port). I am partial to the OWC Mercury drives(and they offer a line with USB2, FW400, FW800 AND eSATA(which covers you for almost anything). Just make sure the drive is 7200 rpm(one option would be to install an SSD for the C: drive and stick your 7200 rpm drive in a good external case, BUT, I would use a case that allows you to use an external power supply, because the USB bus is going to be providing power to several things, including)maybe) and iLok, a USB interface, any USB devices you may want/need.......). From my reading the Samsung 840 is one of the best choices(I bought an 830 and have been unimpressed).

[WhiskeyThrottle]

Originally Posted by albee1952

Agree with all^^^ As for recording drives(the PT software still installs to the C: drive), Windows 7 does not support recording to FW drives, but USB2 and eSATA are good(eSATA is best if you have the port). I am partial to the OWC Mercury drives(and they offer a line with USB2, FW400, FW800 AND eSATA(which covers you for almost anything). Just make sure the drive is 7200 rpm(one option would be to install an SSD for the C: drive and stick your 7200 rpm drive in a good external case, BUT, I would use a case that allows you to use an external power supply, because the USB bus is going to be providing power to several things, including)maybe) and iLok, a USB interface, any USB devices you may want/need.......). From my reading the Samsung 840 is one of the best choices(I bought an 830 and have been unimpressed).

I'm going to purchase a 1TB ESATA 7200 external that has its own power source. That and we're going to up the RAM to 8GB at least (whatever the max the board will allow us to go). As far as processors, I remember back in the day it was nominally impossible to upgrade without upgrading the mother board? Maybe times have changed. Would more processor be a must? I want to do it right the first time, which may mean us building a dedicated tower, but at the same time if we can skate with this I would rather lol

[albee1952]

Originally Posted by WhiskeyThrottle

I'm going to purchase a 1TB ESATA 7200 external that has its own power source. That and we're going to up the RAM to 8GB at least (whatever the max the board will allow us to go). As far as processors, I remember back in the day it was nominally impossible to upgrade without upgrading the mother board? Maybe times have changed. Would more processor be a must? I want to do it right the first time, which may mean us building a dedicated tower, but at the same time if we can skate with this I would rather lol

The specs of your computer were fine back when PT7 was released, but each major update, while more features are added, more computer power is needed. Building your own tower is the best route for sure, but doing it right requires some homework first. This thread:
http://duc.avid.com/showthread.php?t=238426
is the first stop(you only really need to read the first 2 pages) as its chock full of great info for building, tweaking and testing. Right now(spring of 2013) the king of the hill is the i7 socket 2011 6 core, X79 motherboard(Asus and Gigabyte being the most popular/proven) and 16(or 32)GB of quad-channel RAM. The socket 1155/1156 i7 CAN work, but its a lot more chancy(my 1155 build was a total bust for PT, but it made a fine office PC). For a really tight budget, and older socket 1366 i7 is still a solid option(but socket 2011 is best). Many users are going SSD for system drive(drive C:), but that's more expensive(buy the wrong SSD and you could be wasting your cash). At least a separate recording drive(WD Caviar Black are a top choice) and many of us add a 3rd drive for sample libraries(I have 5 hard drives on my rig-system, samples, 3 recording drives, with sessions copied over at least 2, plus to externals).

[WhiskeyThrottle]

Originally Posted by albee1952

The specs of your computer were fine back when PT7 was released, but each major update, while more features are added, more computer power is needed. Building your own tower is the best route for sure, but doing it right requires some homework first. This thread:
http://duc.avid.com/showthread.php?t=238426
is the first stop(you only really need to read the first 2 pages) as its chock full of great info for building, tweaking and testing. Right now(spring of 2013) the king of the hill is the i7 socket 2011 6 core, X79 motherboard(Asus and Gigabyte being the most popular/proven) and 16(or 32)GB of quad-channel RAM. The socket 1155/1156 i7 CAN work, but its a lot more chancy(my 1155 build was a total bust for PT, but it made a fine office PC). For a really tight budget, and older socket 1366 i7 is still a solid option(but socket 2011 is best). Many users are going SSD for system drive(drive C:), but that's more expensive(buy the wrong SSD and you could be wasting your cash). At least a separate recording drive(WD Caviar Black are a top choice) and many of us add a 3rd drive for sample libraries(I have 5 hard drives on my rig-system, samples, 3 recording drives, with sessions copied over at least 2, plus to externals).

So this laptop with an external record drive and 8GB wouldn't suffice? Please remember we're not running a studio, just tracking and potentially mixing/mastering ourselves and I can't imagine us using more than 20 tracks at a time.