No MIDI Devices (003Rack + 8.0.3 or cs2)

[David Sabine]

I don't see any devices listed in the "MIDI Input Enable".

I've tried reinstalling the drivers via DigiDrivers.exe. I've ensured that MMERefresh is running at startup. I've tried refreshing the preferences folder.

I've also tried updated Pro Tools. First I tried 8.0.3 (but that didn't fix the issue) so I continued to 8.0.3cs2 (and that didn't fix anything either).

I don't want to re-install if it can be avoided.

Please let me know if you've had this problem and I'll be happy to hear any possible solutions.

Sandra Report follows:

SiSoftware Sandra

Computer
Model : Dell Inc XPS 630i
Domain : Withheld
Host Name : Withheld
User : Withheld

Processor
Model : Intel(R) Core(TM)2 Quad CPU    Q9550  @ 2.83GHz
Speed : 2.83GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 6MB, ECC, Synchronous, ATC, 24-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : Dell Inc 0C113J
BIOS : Dell 1.0.13 05/05/2009
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3GB DIMM DDR2

Chipset
Model : Dell C55 Host Bridge
Front Side Bus Speed : 4x 333MHz (1.33GHz)
Total Memory : 4GB DIMM DDR2
Memory Bus Speed : 2x 400MHz (800MHz)

Memory Module(s)
Memory Module : Kingston KCM633-ELC 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Kingston KCM633-ELC 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Kingston KCM633-ELC 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Kingston KCM633-ELC 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

Video System
Video Adapter : NVIDIA GeForce 9800 GT  (2x 112 SM4.0 1.4GHz, 2x 512MB DDR3 2x900MHz, PCIe 1.00 x16)
Video Adapter : NVIDIA GeForce 9800 GT  (2x 112 SM4.0 1.4GHz, 2x 512MB DDR3 2x900MHz, PCIe 1.00 x16)

Graphics Processor
OpenCL Processor : NVIDIA GeForce 9800 GT  (112SP 14C 1.5GHz, 497.6MB 2x900MHz)
OpenCL Processor : NVIDIA GeForce 9800 GT  (112SP 14C 1.5GHz, 497.7MB 2x900MHz)
Compute Shader Processor : NVIDIA GeForce 9800 GT  (112SP 1.4GHz, 497.6MB 2x900MHz)
Compute Shader Processor : NVIDIA GeForce 9800 GT  (112SP 1.4GHz, 497.7MB 2x900MHz)

Storage Devices
WDC WD3000HLFS-75G6U1 (300GB, SATA300, 3.5", 10000rpm, NCQ, 16MB Cache) : 279GB (C:) (E:)
Seagate ST31000528AS (1TB, SATA300, 3.5", 7200rpm, NCQ) : 932GB (D:)
DELL USB   HS-CF Card (USB) : N/A (H:)
DELL USB   HS-xD/SM (USB) : N/A (I:)
DELL USB   HS-MS Card (USB) : N/A (J:)
DELL USB   HS-SD Card (USB) : N/A (M:)
Generic Flash HS-CF (USB) : N/A (N:)
Generic Flash HS-COMBO (USB) : N/A (O:)
Optiarc DVD+/-RW AD-7230S (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (F:)

Logical Storage Devices
Recovery (E:) : 15GB (NTFS) @ WDC WD3000HLFS-75G6U1 (300GB, SATA300, 3.5", 10000rpm, NCQ, 16MB Cache)
OS (C:) : 264GB (NTFS) @ WDC WD3000HLFS-75G6U1 (300GB, SATA300, 3.5", 10000rpm, NCQ, 16MB Cache)
Audio Data (D:) : 932GB (NTFS) @ Seagate ST31000528AS (1TB, SATA300, 3.5", 7200rpm, NCQ)
Optical Drive (F:) : N/A @ Optiarc DVD+/-RW AD-7230S (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Removable Drive (H:) : N/A @ DELL USB   HS-CF Card (USB)
Removable Drive (I:) : N/A @ DELL USB   HS-xD/SM (USB)
Removable Drive (J:) : N/A @ DELL USB   HS-MS Card (USB)
Removable Drive (M:) : N/A @ DELL USB   HS-SD Card (USB)
Removable Drive (N:) : N/A @ Generic Flash HS-CF (USB)
Removable Drive (O:) : N/A @ Generic Flash HS-COMBO (USB)

Peripherals
LPC Hub Controller 1 : Dell MCP51 LPC Bridge
LPC Legacy Controller 1 : ITE IT8718F
Audio Device : Dell MCP51 High Definition Audio
Audio Codec : Realtek Semiconductor 888 High Definition Audio
Disk Controller : Dell MCP51 Parallel ATA Controller
Disk Controller : Dell MCP51 Serial ATA Controller
Disk Controller : Dell MCP51 Serial ATA Controller
USB Controller 1 : Dell MCP51 USB Controller
USB Controller 2 : Dell MCP51 USB Controller
FireWire/1394 Controller 1 : Dell FW322/323 IEEE1394 OHCI FireWire Controller
SMBus/i2c Controller 1 : nVidia MCP5+ SMBus 1
SMBus/i2c Controller 2 : nVidia MCP5+ SMBus 2

Peripherals
Media Player :   ()
Media Player :   ()
Media Player :   ()
Media Player :   ()
Media Player :   ()
Media Player :   ()

Network Services
Network Adapter : NVIDIA nForce 10/100/1000 Mbps Ethernet  (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows Vista Business 6.00.6002 (Service Pack 2)
Platform Compliance : x86

Windows Experience Index
Current System : 5.0

Performance Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[cwsand]

I'm not sure how the DigiDrivers.exe reinstalls the drivers, but you could try to repair the installation through Programs and Features in the Control Panel - or whatever it's called in Vista. If still a no-go, I'd do a full uninstall and reinstall - it'll probably be faster in the long run than a lot of troubleshooting that might not even fix it.

[Pont68]

I have the same problem with my 002Rack and haven't been able to use midi since PT6.9. I had a post awhile back and posted my Sandra report and never received any additional suggestions. I thought maybe it was my firewire card so I purchased one of the suggested models (Siig) but still can't get midi ports to showup in Protools. I installed Protools on my wife's Macbook Pro (intel core duo 2.4 ghz) and my midi ports for the Digi002 were there without any issues. I have MMERefresh running and have gone through all the troubleshooting that I can but haven't been able to solve anything.

[albee1952]

Have you gone to Setup>midi>midi studio and added/create devices there? I have had no major midi issues going all the way back to 6.4

[David Sabine]

Originally Posted by albee1952

Have you gone to Setup>midi>midi studio and added/create devices there? I have had no major midi issues going all the way back to 6.4

Yes. That has rendered some VERY unpredictable problems. At first, after poking around in "Setup > MIDI > MIDI Studio" it seemed that I had solved the problem! Yay! BUT after closing the session and opening another session, the "fix" I had founded turned out to not fix anything at all.

I've tried this with the MIDI port on the 003 and also with USB MIDI devices.

Nothing seems to have worked so far.

The most troubling issue is that MIDI used to work GREAT on this exact system. The only things that have changed in the system (since MIDI was working) are Pro Tools updates and Windows updates.

[albee1952]

I don't know what else to try. My midi is all working fine here

[MikeLip]

I had similar problem when I upgraded to version 8 - and was actually why I joined the duc to post for help. I tried everything

My solution was doing a 'repair' while running setup with Windows in stripped down minimum config (drivers, services, startup, UAC). I think this was on v8.01. Running setup/repair not in minimum mode was not allowing something to happen to register the MIDI components in windows I believe...

Since then I've done many upgrades/downgrades/uninstalls/reinstalls and MIDI continues to work. I use Acronis now to avoid experiences like my old MIDI problem.

Mike.

[thecount4]

I am having a similar problem. There are no devices listed in the MIDI Input Enable.

I have verified that MMERefresh.exe is running.

Under Device Manager the Digidesign 003 Rack appears under Sound, video and game controllers but there is no listing for any MIDI device.

I have set up the minimum Windows configuration, and tried re-installing PT 8 with the "repair" option with no change.

My keyboard will cause the MIDI In light to flash on the front panel so I know MIDI data is passing into the interface.

3-5-2011: Here is an update--- after much research and testing cycles I have determined that it can be solved! Thanks to all who have contributed to this issue, each bit helped me some.
To fix the problem uninstall Pro Tools 8. I know it is a pain, but this seems to work reliably. Then configure Windows XP to "minimal settings" as shown below. then re-install PT. Digi 003 Midi port shows up then in the MIDI Input Enable.

[thecount4]

This workaround applies to PT 8.0.3 Win XP SP3.
The web still works and the Midi device shows in the list as:
Digidesign 003 port 1

Something in the following list makes the Digidesign 003 port 1 not show up in the Midi Device Enable list if it is turned on. I'm not sure the exact item that causes the conflict problem. In order to be certain, if you have the time, you could turn each one that is not started back on individually and check to see if the interface still shows up in the Midi Device Enable.

The following shows what you can disable and still run the computer.

Here are the details of the services setup:

Name                                            Status        Startup Type      Log On As
Automatic Updates                               Started       Automatic         Local System
AVG Firewall                                    Started       Automatic         Local System
AVG WatchDog                                    Started       Automatic         Local System
AVGIDSAgent                                     Started       Automatic         Local System
Background Intelligent Transfer Service         Started       Automatic         Local System
COM+ Event System                               Started       Manual            Local System
Computer Browser                                Started       Automatic         Local System
Cryptographic Services                          Started       Manual            Local System
DCOM Server Process Launcher                    Started       Automatic         Local System
DHCP Client                                     Started       Automatic         Local System
Digidesign MME Refresh Service                  Started       Automatic         Local System
digiSPTIService                                 Started       Automatic         Local System
DNS Client                                      Started       Automatic         Network Service
Event Log                                       Started       Automatic         Local System
Extensible Authentication Protocol Service      Started       Manual            Local System
Fast User Switching Compatibility               Started       Manual            Local System
HTTP SSL                                        Started       Automatic         Local System
Logical Disk Manager                            Started       Manual            Local System
Logical Disk Manager Administrative Service     Started       Automatic         Local System
Network Connections                             Started       Manual            Local System
Network DDE                                     Started       Automatic         Local System
Network DDE DSDM                                Started       Manual            Local System
Network Location Awareness (NLA)                Started       Automatic         Local System
Plug and Play                                   Started       Manual            Local System
Remote Access Connection Manager                Started       Manual            Local System
Remote Procedure Call (RPC)                     Started       Automatic         Network Service
Remote Procedure Call (RPC) Locator             Started       Automatic         Network Service
Security Accounts Manager                       Started       Automatic         Local System
Security Center                                 Started       Automatic         Local System
Server                                          Started       Automatic         Local System
Shell Hardware Detection                        Started       Automatic         Local System
Simple TCP/IP Services                          Started       Automatic         Local System
SSDP Discovery Service                          Started       Manual            Local Service
System Event Notification                       Started       Automatic         Local System
TCP/IP NetBIOS Helper                           Started       Automatic         Local Service
Telephony                                       Started       Manual            Local System
Terminal Services                               Started       Manual            Local System
Universal Plug and Play Device Host             Started       Automatic         Local Service
WebClient                                       Started       Automatic         Local Service
Windows Image Acquisition (WIA)                 Started       Automatic         Local System
Windows Management Instrumentation              Started       Automatic         Local System
Windows Management Instrumentation Driver ExtensStarted       Automatic         Local System
Wired AutoConfig                                Started       Automatic         Local System
WMI Performance Adapter                         Started       Automatic         Local System
Workstation                                     Started       Automatic         Local System
                                                Automatic     Local System
.NET Runtime Optimization Service v2.0.50727_X86              Manual            Local System
Alerter                                                       Disabled          Local Service
Apple Mobile Device                                           Manual            Local System
Application Layer Gateway Service                             Manual            Local Service
Application Management                                        Manual            Local System
ASP.NET State Service                                         Manual            Network Service
Audio Service                                                 Manual            Local System
ClipBook                                                      Disabled          Local System
COM+ System Application                                       Manual            Local System
Distributed Link Tracking Client                              Manual            Local System
Distributed Transaction Coordinator                           Manual            Network Service
DM1Service                                                    Disabled          Local System
Error Reporting Service                                       Manual            Local System
Fax                                                           Manual            Local System
FLEXnet Licensing Service                                     Manual            Local System
Health Key and Certificate Management Service                 Manual            Local System
Help and Support                                              Manual            Local System
HID Input Service                                             Manual            Local System
IMAPI CD-Burning COM Service                                  Manual            Local System
Indexing Service                                              Manual            Local System
InstallDriver Table Manager                                   Manual            Local System
iPod Service                                                  Disabled          Local System
IPSEC Services                                                Manual            Local System
Java Quick Starter                                            Manual            Local System
Messenger                                                     Manual            Local System
Microsoft Office Diagnostics Service                          Manual            Local System
MS Software Shadow Copy Provider                              Manual            Local System
Net Logon                                                     Automatic         Local System
Net.Tcp Port Sharing Service                                  Manual            Local Service
NetMeeting Remote Desktop Sharing                             Manual            Local System
Network Access Protection Agent                               Manual            Local System
Network Provisioning Service                                  Manual            Local System
NT LM Security Support Provider                               Manual            Local System
NVIDIA Display Driver Service                                 Manual            Local System
Office Source Engine                                          Manual            Local System
Performance Logs and Alerts                                   Automatic         Local System
Portable Media Serial Number Service                          Manual            Local System
Print Spooler                                                 Manual            Local System
Protected Storage                                             Manual            Local System
QoS RSVP                                                      Automatic         Local System
Remote Access Auto Connection Manager                         Manual            Local System
Remote Desktop Help Session Manager                           Manual            Local System
Remote Registry                                               Manual            Local Service
Removable Storage                                             Manual            Local System
RIP Listener                                                  Manual            Local System
Routing and Remote Access                                     Automatic         Local System
Secondary Logon                                               Manual            Local System
SiSoftware Deployment Agent Service                           Manual            Local System
Smart Card                                                    Manual            Local Service
System Restore Service                                        Disabled          Local System
Task Scheduler                                                Manual            Local System
Telnet                                                        Manual            Local System
Themes                                                        Manual            Local System
Uninterruptible Power Supply                                  Manual            Local System
Utility Manager                                               Manual            Local System
Volume Shadow Copy                                            Manual            Local System
Windows Audio                                                 Manual            Local System
Windows CardSpace                                             Manual            Local System
Windows Driver Foundation - User-mode Driver Framework        Automatic         Local System
Windows Firewall/Internet Connection Sharing (ICS)            Manual            Local System
Windows Installer                                             Manual            Local System
Windows Media Player Network Sharing Service                  Manual            Network Service
Windows Presentation Foundation Font Cache 3.0.0.0            Manual            Local Service
Windows Time
Wireless Zero Configuration                                   Disabled          Local System

Here are the startup items checked to run settings from msconfig. All others are unchecked (disabled). I have AVG anti-virus so that is the AVG item.

sttray
mobsync
avgtray
MMERefresh
ctfmon

If the web becomes disabled, look for your network connections in Control Panel. If is is blank, delete your network cards under Device Manager and reboot. They should then be restored along with the network connections. This worked for me. Hope this helps.