Upgrade Plan or Subscription is current but new license not deposited for 12.6/later

[diamondschwin]

Originally Posted by jscomposer

You GOTTA know by now NOT to install Avid software immediately upon release. This isn't even exclusive to Avid. In general, it's a good idea to wait a bit on any software update in case some unexpected, crippling bugs or other crap creep up.

But I guess someone's gotta jump the gun and take one for the team so Avid knows there's a problem. lol

I spend more money on Avid software yearly than I do on ANYTHING else with their support plan.

I know I am pushing it but guess what I got not only two separate emails but also Avid let loose some tweets all touting "12.6 is here! Upgrade today!"

and so if I was a complete fool, and had no idea Avids history, I would say 'cool lets do it!' only to find it doesnt work.....


There is an entire cottage industry around Avid technical support across their entire product line.... meanwhile I am working with alot of writer/director/producer/editor/colorist etc. who just grab an Adobe Cloud subscription and do their thing cuz it works....

[Gemylon]

Hi Jeffro,

My new HD license is there, but my new 'Vanilla' licenses are not present ...

Can you please check that for me ?


Thanks !

[adesound1]

Going through the same situation. Your new licence has not been placed in your iLok account yet. "We" just have to wait until the new license is added and then authorized. You can re-install 12.5 and run it until the license is available.

[jeffro]

Originally Posted by Gemylon

...My new HD license is there, but my new 'Vanilla' licenses are not present ...
Can you please check that for me ?...

Will do.

[SOUNDDECISION]

I may have jumped the gun.

I thought I received my licenses but after installing 12.6HD on my HD rig, I realize in my ilok account there is only a license for 1 of my NON-HD licenses.

Now I have 12.6HD installed and can't activate that rig.

Obviously my fault for going for it on the first day but how can I get my ilok license.... ?

[tonykitowicz]

Originally Posted by jeffro

Will do.

Hi, I have the same problem. I received the new perpetual license for HD but not for the vanilla license. I was wondering if it had something to do that I don't have support, although I have the upgrade until 2017.

Thanks
Tony Kitowicz

[thanos4]

As title says,still waiting for the new license ...almost 4hours
Will this be sorted today or call it a day?

[rogerhavoc]

Hey All,

I just finished installed PT|HD 12.6 but when I try to run it, I can't pass the ilk activation window (MacPro 10.11.06). I have the Perpetual License, but the iLOk window keeps saying otherwise. Anyone else had problems updating it?

Thanks in advance!

Roger

[thanos4]

Jeffro any help,please??

[grame99]

So I download and install 12.6 and I have no licenses in my account. Sigh.