New to PT... not much hair left... 9093 and 6806 errors

[patrickmck]

AsI should have read these forums first, it seems I may have made a 400 mistake on my part. I cannot get past through one track without the error messages stopping me in my tracks.

I am also utilizing a WD My book 1tb eSATA as my storage drive... makes it worse.

Here is my setup, I've troubleshot, optimized, disabled, etc. Not sure what else I can do... here is my setup...

Computer
Model : Dell Studio 1737
Workgroup : WORKGROUP
Host Name : Patrick-PC
User : Patrick

Processor
Model : Intel(R) Core(TM)2 Duo CPU T9600 @ 2.80GHz
Speed : 2.8GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile, Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 6MB, ECC, Synchronous, ATC, 24-way, 64 byte line size, 2 threads sharing

Computer
Platform Compliance : Intel Centrino Duo 2 Mobile Technology
Mainboard : Dell 0F237N
BIOS : Dell A05 02/11/2009
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 6GB DDR3 SO-DIMM

Chipset
Model : Dell PM45 Mobile Controller Hub
Front Side Bus Speed : 4x 266MHz (1GHz)
Total Memory : 6GB DDR3 SO-DIMM
Memory Bus Speed : 2x 399MHz (798MHz)

Memory Module(s)
Memory Module : Hynix (Hyundai) HMP351S6AFR8C-S6 4GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Nanya NT2GT64U8HD0BN-AD 2GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

Video System
Video Adapter : ATI Mobility Radeon HD 3650 (120 SM4.1, 512MB DDR2, PCIe 2.00 x16)

Graphics Processor

Storage Devices
Seagate ST9500420ASG (500.1GB, SATA300, 2.5", 7200rpm, NCQ, 16MB Cache) : 466GB (C:) (D:)
WD My Book 1TB (ATA) : 932GB (F:)
HL-DT-ST DVD+/-RW GA11N (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)

Logical Storage Devices
RECOVERY (D:) : 15GB (NTFS) @ Seagate ST9500420ASG (500.1GB, SATA300, 2.5", 7200rpm, NCQ, 16MB Cache)
OS (C:) : 451GB (NTFS) @ Seagate ST9500420ASG (500.1GB, SATA300, 2.5", 7200rpm, NCQ, 16MB Cache)
Optical Drive (E:) : N/A @ HL-DT-ST DVD+/-RW GA11N (SATA150, DVD+-RW, CD-RW, 2MB Cache)
My Book (F:) : 931GB (FAT32) @ WD My Book 1TB (ATA)

Peripherals
LPC Hub Controller 1 : Dell (ICH9M) LPC Interface Controller
LPC Legacy Controller 1 : Winbond W83687THF
Audio Device : Dell (ICH9) HD Audio Controller
Audio Codec : Integrated Device Tech 7675h
Audio Device : Dell RV635 Audio device [Radeon HD 3600 Series]
Audio Codec : ATI (AMD) AA01h
Serial Port(s) : 2
Disk Controller : Dell (ICH9) Mobile SATA AHCI Controller
Disk Controller : Dell SD Bus Host Adapter
USB Controller 1 : Dell (ICH9) USB Universal Host Controller
USB Controller 2 : Dell (ICH9) USB Universal Host Controller
USB Controller 3 : Dell (ICH9) USB Universal Host Controller
USB Controller 4 : Dell (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : Dell (ICH9) USB Universal Host Controller
USB Controller 6 : Dell (ICH9) USB Universal Host Controller
USB Controller 7 : Dell (ICH9) USB Universal Host Controller
USB Controller 8 : Dell (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : Dell R5C832 IEEE-1394 Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : Dell P713w (4800x4800, USB, Colour, Full Duplex)
Printer : Dell P713w (4800x4800, Colour, Full Duplex)

Network Services
Network Adapter : Broadcom NetLink (TM) Gigabit Ethernet
Wireless Adapter 1 : Intel(R) WiFi Link 5100 AGN (802.11g (ERP), WEP n-bit, 54Mbps)

Power Management
Mains (AC) Line Status : On-Line
Battery No 1 : 100%

Operating System
Windows System : Microsoft Windows Vista Home 6.00.6002 (Service Pack 2)
Platform Compliance : x64

Windows Experience Index
Current System : 5.0

I appreciate all ideas... thanks Patrick

[misterdmz]

Your recording drive is formatted FAT32, needs to be NTFS basic, probably the reason for 6xxx errors. Mismatched RAM is probably the reason for 9xxx errors.

[spkguitar]

I see a few issues:

Originally Posted by patrickmck

Memory Module(s)
Memory Module : Hynix (Hyundai) HMP351S6AFR8C-S6 4GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)
Memory Module : Nanya NT2GT64U8HD0BN-AD 2GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3)

You should not mix-and-match RAM like this. That alone could be causing your problem. (but may not be your complete solution.

Originally Posted by patrickmck

My Book (F:) : 931GB (FAT32) @ WD My Book 1TB (ATA)

This is the drive you are recording to? How? Pro Tools no longer supports FAT32 drives.

Originally Posted by patrickmck

FireWire/1394 Controller 1 : Dell R5C832 IEEE-1394 Controller

You need to be using a qualified FW interface.

Originally Posted by patrickmck

Wireless Adapter 1 : Intel(R) WiFi Link 5100 AGN (802.11g (ERP), WEP n-bit, 54Mbps)

This absolutely MUST be disabled when running Pro Tools.

Originally Posted by patrickmck

Operating System
Windows System : Microsoft Windows Vista Home 6.00.6002 (Service Pack 2)
Platform Compliance : x64

No version of Pro Tools is supported on Vista 64. The only 64-bit Windows operating system that is supported is Windows 7.

[rqstudio]

I really didn't spend much time on your Sandra but are you recording to a dedicated audio drive? and also I saw something was formatted to fat32.

[TOM@METRO]

Hi Patrick, all that has been said above is spot on. You are more fortunate than some as these issues can be solved with a few changes to your system. Please post back and let us know how it's coming along.

[patrickmck]

Ok... so my concern is this, the RAM is what was sent from DELL... they sent it mismatched, do I need to get this fixed by them???

I am able to upgrade my OS from Vista to Win 7 ... would I just be better off doing that and going forward?

Also, I'm trying to register the product with Avid, and I keep getting an error from their webiste. Little tough to register and get an upgrade (I was sent 8.0.3, understand I need 8.0.4 to work with Vista 64 or Windows 7)

[spkguitar]

Originally Posted by patrickmck

Ok... so my concern is this, the RAM is what was sent from DELL...

Wow! That's just... wow!

Right here is another reason not to buy from Dell!

Originally Posted by patrickmck

they sent it mismatched, do I need to get this fixed by them???

I would say yes.

Originally Posted by patrickmck

I am able to upgrade my OS from Vista to Win 7 ... would I just be better off doing that and going forward?

Yes. Absolutely.
8.0.4 is the last version of Pro Tools that will be supported on Vista or XP, and you have Vista 64-bit, which isn't supported at all.

Originally Posted by patrickmck

Also, I'm trying to register the product with Avid, and I keep getting an error from their webiste. Little tough to register and get an upgrade (I was sent 8.0.3, understand I need 8.0.4 to work with Vista 64 or Windows 7)

8.0.4 should be a free update. You can download it here.
HOWEVER, as I have mentioned several times, Pro Tools is not supported in Vista 64.

[patrickmck]

Dell is sending me WIN 7 64bit free of charge... also they are looking into the mismatched RAM chips

[TOM@METRO]

Originally Posted by patrickmck

Dell is sending me WIN 7 64bit free of charge... also they are looking into the mismatched RAM chips

Good.

[patrickmck]

Ok... so here we go again...

Since we last "spoke"... I've upgraded my O/S to Windows 7 (64 bit), I downloaded and launched 8.0.4...

I've even reformatted my external drive to NTSF...

I'M STILL GETTING latency issues at higher buffers (1028 or 2156)

If I run less than 1028, I get the dreadded Please increase the H/W buffer message.

I can't win.. thoughts... Can't believe I've wasted $400.00 on this... I just want to record some guitar tracks to my computer without a Tascam DP-01 inbetween.... Is that so wrong???

ARRRRGH