Upgrade Plan or Subscription is current but new license not deposited for 12.6/later

[DigiTechSupt]

Originally Posted by vudoo

I'm on the Annual upgrades and support plan for ProTools HD. Just installed 12.6 and it tells me i don't have a license in my iLok account.

My 12.5.2 works fine so what's the deal ? or do i need a new iLok license everytime there's an update ? If so why isn't it automatically deposited in my account ?

Hello vudoo,

Reviewing your account shows that the new "Pro Tools HD Perpetual Bundle (with 10/11/12+I/O)" was deposited on Sept 27. Please activate this bundle to your iLok. If you have trouble with this please reply to your support case with specific details.

Best regards,
JC

[DigiTechSupt]

Originally Posted by EdwardG

Don't know if I am getting it right but, after what I read (not the whole thread to say the truth) seems like those who didn't got 12.6 license in its iloks accounts have to contact avid, is that it?

I didn't got mine and waiting...

Hello EduardG,

That is correct, please see the Product Announcement in Technical Alerts and the recent Forum Announcement for more info.

Best regards,
JC

[anthonylbest]

I also am having this issue. No 12.6 license available in my iLok account.

Case: 03056865

[mhender]

Same for me and what bugs me is that I get a notice from Avid Customer Care re my open case (now closed and then reopened by me today) #03049604, and when I try and reply to the email about the case, the email bounces back. Hard to get feedback to Avid about a case when the email address isn't valid.

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Delivery to the following recipients failed permanently:

* [email protected]

Reason: Permanent Error

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I did get the 30 day temp license installed but don't understand the delay. I got the license for my native system right away but the HD license is MIA?

[PT user]

I also do not have a 12.6 license, despite an active HD annual support plan so no Pro Tools at all right now......and yes Im running the latest ilok software - Tried to drop the bundle I do have onto the current ilok but it says its already on there - Well done Avid - Stellar!......Gobsmacked...

[thanos4]

So...it's about 2 weeks now since 12.6 released and ilok fiasco..
Did you guys start to receive your "right" licenses?
How long this would take?
Our temporary subscription license is for another 2 weeks

[midiac_de]

I'm still waiting, too... (support case oppend a week ago)

[Sugarnutz]

Still haven't got mine yet either. A case was opened for which the email said if they don't hear from me in 5 days they'll get back in touch. It's been over 5 days and they haven't got back with me.

Not that big a deal; I downloaded the Mixbus 32C demo Monday, by Wednesday I had an email from Harrison offering me the standard Mixbus for $39 which I bought. Been mixing with it all day, not bad after learning their automation and shortcuts.

PS: Is my upgrade plan gonna be extended the extra time it takes to get my asset. If not, it should be.

[risey]

Not got mine either and there is only 15 days left on the temp key I was given, I have contacted 4 support reps, they each say they have forwarded onto the IT investigation lol...
What a mess of a system...

Ryan

[jeffro]

Originally Posted by anthonylbest

I also am having this issue. No 12.6 license available in my iLok account. Case: 03056865

I see you activated the temp license that was deposited when you started your support case. Hopefully that has you up and running until your perpetual license is deposited.