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#61
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Re: Carbon - How to renew? Perpetual or subscription?
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What is more relaxing than Music? Pro Tools Carbon for macOS 12.7.4 My HDX for Windows11. Gigabyte Z490 Vision D - BIOS F21b Intel Core I9 10850K Windows11 / macOS 12.7.4 Hackintosh / 32GB of Rams Avid Carbon/HDX 2024.3 Ultimate - 8x8x8 HD I/O - PT Dock - PT Control - Artist Mix (1) Universal Audio Apollo Twin|X - UAD2 Pci-E and Satellite USB Octo v.11.0.1 - SOLO 610 - Twin-finity Bricasti M7 (2) Lexicon PCM96 Neumann KH805 - KH310 Yamaha NS-10M Avantone Mixcubes Grace Design M905 Etc, etc, etc. |
#62
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Re: Carbon - How to renew? Perpetual or subscription?
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I just open a ticket, so I'll see what happens |
#63
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Re: Carbon - How to renew? Perpetual or subscription?
So we retroactively deployed all of the parachutes. If you have an expired Pro Tools | Carbon Pro Tools Subscription that does NOT show as a perpetual license in iLok Manager, please open up a Support Ticket so we can get you fixed.
Also, there is a 14 day grace period between when the subscription flips to a perpetual that it will be listed as expired, but still functions as subscription. Here are some images to offer guidance... https://www.dropbox.com/s/2cmlch8w9r...chute.png?dl=0 https://www.dropbox.com/s/yg8too7dcv...20ILM.png?dl=0
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Mark Corbin Avid Sr Principal Product Manager Professional Audio Systems For immediate assistance: Pro Tools & Eucon Surfaces - +1 888-456-3444 Venue Support - +1 978-275-2557 Find out how to create, manage, and edit cases online now HERE It's fast, easy, and effective! |
#64
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Re: Carbon - How to renew? Perpetual or subscription?
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I opened a case last Thursday 3rd (04370655), but the answer I got was to look at the FAQ... Thank you for the screenshots you show me, this is not the information I receive in "My Products". Ilok Manager, shows that license as expired, consistent with what is shown in "My Products". (But the PT Ultimate one that came after clearly says "perpetual"). I will wait to see what the technician answers me again. Good day |
#65
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Re: Carbon - How to renew? Perpetual or subscription?
Mellotronik
Can you verify that your Subscription license no longer works? I see that it says expired both in MyAvid and in iLok. You are in a "grace" period where your Subscription should STILL work. Anyhow, please verify so I can get this in front of the IT team.
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Mark Corbin Avid Sr Principal Product Manager Professional Audio Systems For immediate assistance: Pro Tools & Eucon Surfaces - +1 888-456-3444 Venue Support - +1 978-275-2557 Find out how to create, manage, and edit cases online now HERE It's fast, easy, and effective! |
#66
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Re: Carbon - How to renew? Perpetual or subscription?
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Hi Mark, I just deactivated everything I had in my account and I tried one by one. When I reactivated the license that I recognize is from PT Carbon (by the ID), I was finally able to work. The message appears that it will be operational as such until March 10, which I understand is the grace period. I assure you that before I did all this, I couldn't start PT (except by activating Ultimate). However, after the 10th should a different message appear in My Avid? or in iLok referring to perpetuity? or does it just work as such? Thanks |
#67
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Re: Carbon - How to renew? Perpetual or subscription?
After the 10th, it will flip to a perpetual license. Once it's in a perpetual state, it'll loose anything associated with the subscription... things like the Avid Complete Plugin Bundle, HEAT, & Melodyne 5. Let me know if this is not the case today!
__________________
Mark Corbin Avid Sr Principal Product Manager Professional Audio Systems For immediate assistance: Pro Tools & Eucon Surfaces - +1 888-456-3444 Venue Support - +1 978-275-2557 Find out how to create, manage, and edit cases online now HERE It's fast, easy, and effective! |
#68
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Re: Carbon - How to renew? Perpetual or subscription?
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But there is a new "subscription" option that expires in 14 days. Apologies Marc, but this has confused me a lot. (In ilok Licence Manager directly, I can't activate the license based on its "Id") |
#69
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Re: Carbon - How to renew? Perpetual or subscription?
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Was this ever resolved?
__________________
What is more relaxing than Music? Pro Tools Carbon for macOS 12.7.4 My HDX for Windows11. Gigabyte Z490 Vision D - BIOS F21b Intel Core I9 10850K Windows11 / macOS 12.7.4 Hackintosh / 32GB of Rams Avid Carbon/HDX 2024.3 Ultimate - 8x8x8 HD I/O - PT Dock - PT Control - Artist Mix (1) Universal Audio Apollo Twin|X - UAD2 Pci-E and Satellite USB Octo v.11.0.1 - SOLO 610 - Twin-finity Bricasti M7 (2) Lexicon PCM96 Neumann KH805 - KH310 Yamaha NS-10M Avantone Mixcubes Grace Design M905 Etc, etc, etc. |
#70
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Re: Carbon - How to renew? Perpetual or subscription?
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