Pro Tools 11 trial activation filed

[AlexSander]

Hi!
I new in Pro Tools community. And I would easy start with demo version of Pro Tools 11. But I'm not lucky boy, I think.
I spent 48 euro for iLock bought. I activated trial licenses with iLock.
When I try activate Pro Tools 11 trial I get error message as imaged on picture below about License server Error!.



Result is:
- I spent money for iLock
- I tried activate Pro Tools 11 for the last night. I spent my own time for 5 hours at least for "dancing with a tambourine" around PT 11 activation. Yes! I googled about problem around internet. I reinstall iLock software 4 times!!! My iLock connected to my Mac Book pro directly!!! But I don't get positive result.
- Now I continue spent my work time (it means, that I lost my money!) and try to solve problem.

In this case I would like to ask ProTools community. Is ProTools really so terrible software and problem comes from the start?

Why I can't send e-mail to Avid support and why I must make payment ~$40 for "talking by phone" about trial version (I did not decide I will buy this software or not)? Does ProTools community think that this is adequate support position for their users?

Last and main question! How I can activate this is software?

Best regards
AlexSander