DAE /PLAYBACK ISSUE -unsatisfied customer! HELP

[DRD32]

HELLO FOLKS,

First off, I do enjoy what Pro tools has to offer but as of late, I want to throw my DIGI 002R right out the window!


PROBLEM #1,
We have had our DIGI 002R for less than a year, and the power harness goes out for no reason.
If your mute light stays on with no other yellow lights, that means your harness went out.
From my research it is a very common problem, yet Digi to my knowledge hasn't recalled the product or announced the issue to the public. However, they do resolve the problem and overnight mail you the piece.


PROBLEM #2,
I am recieving the following problem:
"DAE, cant get audio from the disk fast enough. your disk may be too slow or too fragmented. a firewire disk may be having trouble due to the extra firewire bandwidth or cpu load."

IF ANYONE CAN HELP with #2, please post, we really need our studio up and running asap....


Obviously I am a tadbit disgruntled, more frustrated than anything, $1,500 didn't even last half a year with no problems..hahahah wow,

signed,
please help


THANK YOU ALL.