How do I import reference guide to 7.3?

[emin9th]

I have been trying to open up folders on my desktop, anything with 7.3 named in it.
After I open up 7.3 .....On the help toolbar:
I can not get the reference guide in my help drop down, all the stuff in there is not working except the pro tools info where it lists all the designer credits etc..

Seems like all this stuff should have loaded up when I did my upgrade...

[sunburst79]

There is a documentation installer for host based systems in the download section. This will install all of the relevant documents in your start menus Protools folder, Unfortunatly the drop down help menus in LE for Windows haven't worked for some time.

[Bootstrap Bill]

Unfortunatly the drop down help menus in LE for Windows haven't worked for some time.

You're kidding right? A company that sells software with such an expensive dongle can not even get their help files working??? Isn't that just about the easiest thing to fix? For $700+ I expect my software to work flawlessly. Especially that part.

Everybody around me tells me how fantastic Pro Tools is and that it is the de facto Industry standard in America. I cannot escape the notion however that studio owners and engineers here are poorly informed where software is concerned. It all boils down to the same old Windows vs Apple song again, except now it is the "Pro Tools vs the Rest" mantra... Yuck! I have never seen anything so basic fail in the competition that sells software without dongles. Sonar and FL Studio come to mind.

Has Digidesign any time schedule as to when this will be fixed? What do you mean by "for some time" How long has 'Help' been broken already?

[Jim Casey]

Has Digidesign any time schedule as to when this will be fixed? What do you mean by "for some time" How long has 'Help' been broken already?

It worked in 6.9 - 7.3 installs the PDF's into a folder on your hard drive somewhere - do a search for PDF's and you will find them all - mine also had a Windows start menu item that listed them.

I asked, they said acknowledged bug. I upgraded to .3cs and .3cs1 still no fix.

[spkguitar]

The help PDF files (when installed properly from the Pro Tools disk installer, or from the necessary separate installer for downloaded updates) are all still available from the start menu in windows.

While it may be an easy programming fix (I wouldn't know, I've never programmed code for Pro Tools; have you?) I'm glad they have been focusing on fixing the real bugs in the program.

I have to agree, though; this should have been fixed several cs versions ago, IMHO.

[Bootstrap Bill]

The help PDF files (when installed properly from the Pro Tools disk installer, or from the necessary separate installer for downloaded updates) are all still available from the start menu in windows.

Perish the thought, that is not the point at all. Help files should be available from within an application's environment. I should not ever have to be sniffing around an operating system to find stuff that should be part of an actual installation.

While it may be an easy programming fix (I wouldn't know, I've never programmed code for Pro Tools; have you?) I'm glad they have been focusing on fixing the real bugs in the program.

Have you programmed at all? How hard can it be to add a couple links in the HELP module (an OOP object)? This is standard fare in all windows programming, not just Protools. The help object is a 2 minute afterthought that requires no specific programming skill, all it does is point to another file, pretty much like a hyperlink in html.

I have to agree, though; this should have been fixed several cs versions ago, IMHO.

At least we agree on something. Even Microsoft would not dare put out anything without a working help section. At the price that Digidesign charges for this product this should not even be an issue.

[Obsidian Dragon]

Yeah, this is somewhat of an irritating bug. I also don't know why it is not easily fixed. I'm guessing the problem is with rewriting the installer rather than the actual OOP call. I'm not making excuses but I suppose Digidesign is focusing their resources on trying to make a Microsoft Windows Vista (32 bit and/or 64 bit version) compatible version by this summer. They've admitted that the Protools core code is older and requires more effort to retool than newer products from competitors. Having managed software development projects, bugs and enhancements are often prioritized by two factors, priority (how important is it) and severity (what is the impact of the issue). Although this may be a medium priority, it is probably a low severity, given that that there is a "work around." It is a bug nevertheless.