Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Hardware > Pro Tools HDX & HD Native Systems (Mac)
Register FAQ Today's Posts Search

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 06-18-2013, 11:59 PM
blvdrecording blvdrecording is offline
Member
 
Join Date: May 2013
Location: Los Angeles
Posts: 13
Default Pro Tools HD 10 Crashing and Freezing Entire Mac

So I am running PT HD 10.3.4 and OSX 10.8.3 with Lynx Converters and an HD2 system.

Things run smoothly usually but every few days Pro Tools will crash and upon restarting the program the entire Mac freezes. This is a brand new Mac Pro with 12 Cores. I did a clean install with just Pro Tools and Plugins. No real 3rd party software at all. All of my permission repairs come back clean with no errors.



This is the error that comes up. It happens in the middle of doing something like adjusting a plugin. I can't have this happening with clients in the studio! It's very unprofessional. Here's the log that popped up after the crash. It's long sorry. If anyone can make any sense of this, I would love a solution....

This is an apple error. I imagine the Pro Tools error log is in a different place?

Interval Since Last Panic Report: 14129 sec
Panics Since Last Report: 1
Anonymous UUID: C4B0B325-6C71-D9F2-D9F6-2B6EC99CED26

Anonymous UUID: C4B0B325-6C71-D9F2-D9F6-2B6EC99CED26

Tue Jun 18 19:03:20 2013
Panic(CPU 0): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff806e29e3c8, spinlock owner: 0xffffff806f2953a8, current_thread: 0xffffff806f2953a8, spinlock_owner_cpu: 0x0
RAX: 0xffffff83ba3e6020, RBX: 0xffffff806b34b000, RCX: 0x00000000ffffffff, RDX: 0x000000000000001f
RSP: 0xffffff83aa79fde0, RBP: 0xffffff83aa79fe70, RSI: 0xffffff806b34a300, RDI: 0xffffff806b34b000
R8: 0xffffff7faf37c050, R9: 0x00000000270b012e, R10: 0xffffff83ba4ebc20, R11: 0x0000000000000246
R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0x0000000000001000
RFL: 0x0000000000000083, RIP: 0xffffff7fae04c131, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 0), Frame : Return Address
0xffffff83aa79fc60 : 0xffffff802d6be3d1
0xffffff83aa79fc90 : 0xffffff802d6b7c83
0xffffff83aa79fce0 : 0xffffff802d6ce4ab
0xffffff83aa79fe70 : 0xffffff7fae04c0ec
0xffffff83aa79fe90 : 0xffffff802da4ab12
0xffffff83aa79fed0 : 0xffffff802da614ca
0xffffff83aa79ff10 : 0xffffff7faf37bb21
0xffffff83aa79ff50 : 0xffffff7faf3acead
0xffffff83aa79ff60 : 0xffffff7faf3b450b
0xffffff83aa79ff80 : 0xffffff802d6b7c8f
0xffffff83aa79ffd0 : 0xffffff802d6ce338
0xffffff83ba4ebcd0 : 0xffffff802d62cc79
0xffffff83ba4ebd40 : 0xffffff802d9b9d7b
0xffffff83ba4ebf00 : 0xffffff802d9ba62e
0xffffff83ba4ebf50 : 0xffffff802d9e16aa
0xffffff83ba4ebfb0 : 0xffffff802d6ce9c3
Kernel Extensions in backtrace:
com.apple.driver.AppleACPIPlatform(1.7)[D49DC2E0-97DF-32E6-A8ED-7A12EF1AA51B]@0xffffff7faf3a6000->0xffffff7faf3fdfff
dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xffffff7fae1c9000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7fadc6d000
com.apple.driver.AppleAPIC(1.6)[AA4A4B91-7AFD-3244-B6DA-AFA4ABB1B33C]@0xffffff7faf37a000->0xffffff7faf37cfff
com.apple.driver.AppleUSBEHCI(5.5)[B652E198-961C-3B49-83DA-59F47E4A7EE5]@0xffffff7fae048000->0xffffff7fae05ffff
dependency: com.apple.iokit.IOUSBFamily(5.6.0)[065077C5-A49E-3C52-BDC0-60169E293563]@0xffffff7fadeb6000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7fadc6d000
Kernel Extensions in backtrace:
com.apple.driver.AppleUSBEHCI(5.5)[B652E198-961C-3B49-83DA-59F47E4A7EE5]@0xffffff7fae048000->0xffffff7fae05ffff
dependency: com.apple.iokit.IOUSBFamily(5.6.0)[065077C5-A49E-3C52-BDC0-60169E293563]@0xffffff7fadeb6000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffffff7fadc6d000

BSD process name corresponding to current thread: ReportCrash

Mac OS version:
12E55

Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide: 0x000000002d400000
Kernel text base: 0xffffff802d600000
System model name: MacPro5,1 (Mac-F221BEC8)

System uptime in nanoseconds: 10036670645908
last loaded kext at 248181926855: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7faf93c000, size 65536)
last unloaded kext at 308371275312: com.apple.filesystems.msdosfs 1.8.1 (addr 0xffffff7faf93c000, size 57344)
loaded kexts:
com.paceap.kext.pacesupport.snowleopard 5.9.1
com.uaudio.driver.UAFWAudio 4.1.1 16344
com.uaudio.driver.UAD2System 7.0.0
com.digidesign.iokit.DigiDal 10.3.4f181
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.12.87
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleUSBDisplays 357
com.apple.kext.AMDFramebuffer 8.1.2
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.BroadcomBluetoothHCIControllerUSBT ransport 4.1.4f2
com.apple.AMDRadeonAccelerator 1.0.8
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.Intel82574L 2.3.0b5
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBUHCI 5.2.5
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClien t 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.AppleBluetoothHCIControllerUSBTran sport 4.1.4f2
com.apple.iokit.IOAcceleratorFamily 74.5.1
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.kext.AMD5000Controller 8.1.2
com.apple.kext.AMDSupport 8.1.2
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleUSBHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
panic(cpu 18 caller 0xffffff802d9ba5f4): "Spinlock acquisition timed out: lock=0xffffff806e29e3c8, lock owner thread=0xffffff806f2953a8, current_thread: 0xffffff806df0cd30, lock owner active on CPU 0x0, current owner: 0xffffff806f2953a8"@/SourceCache/xnu/xnu-2050.24.15/osfmk/i386/locks_i386.c:363
Backtrace (CPU 18), Frame : Return Address
0xffffff83bae03e90 : 0xffffff802d61d626
0xffffff83bae03f00 : 0xffffff802d9ba5f4
0xffffff83bae03f50 : 0xffffff802d9e16aa
0xffffff83bae03fb0 : 0xffffff802d6ce9c3

BSD process name corresponding to current thread: ReportCrash
System Profile:
Model: MacPro5,1, BootROM MP51.007F.B03, 12 processors, 6-Core Intel Xeon, 2.4 GHz, 32 GB, SMC 1.39f11
Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB
Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333531553742465238432D48392020
Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333531553742465238432D48392020
Memory Module: DIMM 3, 4 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333531553742465238432D48392020
Memory Module: DIMM 4, 4 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333531553742465238432D48392020
Memory Module: DIMM 5, 4 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333531553742465238432D48392020
Memory Module: DIMM 6, 4 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333531553742465238432D48392020
Memory Module: DIMM 7, 4 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333531553742465238432D48392020
Memory Module: DIMM 8, 4 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333531553742465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en2
PCI Card: ATI Radeon HD 5770, sppci_displaycontroller, Slot-1
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-2@8,4,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-2@8,5,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-2@8,6,0
PCI Card: Universal Audio UAD-2 Duo, sppci_othermultimedia, Slot-4
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-3@4,4,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-3@4,5,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-3@4,6,0
Serial ATA Device: HL-DT-ST DVD-RW GH80N
Serial ATA Device: WDC WD1001FALS-41Y6A1, 1 TB
Serial ATA Device: Hitachi HDS723020BLA642, 2 TB
Serial ATA Device: APPLE SSD SM512E, 500.28 GB
USB Device: hub_device, apple_vendor_id, 0x911c, 0xfd300000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd310000 / 4
USB Device: Kensington Expert Mouse, 0x047d (Kensington), 0x1020, 0xfd313000 / 6
USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0xfd312000 / 5
USB Device: Apple Cinema HD Display, apple_vendor_id, 0x921c, 0xfd320000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3
USB Device: iLok, 0x088e, 0x5036, 0x1d100000 / 2
FireWire Device: built-in_hub, 800mbit_speed
Model: MacPro5,1, BootROM MP51.007F.B03, 12 processors, 6-Core Intel Xeon, 2.4 GHz, 32 GB, SMC 1.39f11
Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB
Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333531553742465238432D48392020
Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333531553742465238432D48392020
Memory Module: DIMM 3, 4 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333531553742465238432D48392020
Memory Module: DIMM 4, 4 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333531553742465238432D48392020
Memory Module: DIMM 5, 4 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333531553742465238432D48392020
Memory Module: DIMM 6, 4 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333531553742465238432D48392020
Memory Module: DIMM 7, 4 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333531553742465238432D48392020
Memory Module: DIMM 8, 4 GB, DDR3 ECC, 1333 MHz, 0x80AD, 0x484D54333531553742465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en2
PCI Card: ATI Radeon HD 5770, sppci_displaycontroller, Slot-1
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-2@8,4,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-2@8,5,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-2@8,6,0
PCI Card: Universal Audio UAD-2 Duo, sppci_othermultimedia, Slot-4
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-3@4,4,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-3@4,5,0
PCI Card: pci1057,3410, sppci_othermultimedia, Slot-3@4,6,0
Serial ATA Device: HL-DT-ST DVD-RW GH80N
Serial ATA Device: WDC WD1001FALS-41Y6A1, 1 TB
Serial ATA Device: Hitachi HDS723020BLA642, 2 TB
Serial ATA Device: APPLE SSD SM512E, 500.28 GB
USB Device: hub_device, apple_vendor_id, 0x911c, 0xfd300000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd310000 / 4
USB Device: Kensington Expert Mouse, 0x047d (Kensington), 0x1020, 0xfd313000 / 6
USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0xfd312000 / 5
USB Device: Apple Cinema HD Display, apple_vendor_id, 0x921c, 0xfd320000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x5a100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x5a110000 / 3
USB Device: iLok, 0x088e, 0x5036, 0x1d100000 / 2
FireWire Device: built-in_hub, 800mbit_speed
Reply With Quote
  #2  
Old 06-19-2013, 12:52 PM
blvdrecording blvdrecording is offline
Member
 
Join Date: May 2013
Location: Los Angeles
Posts: 13
Default Re: Pro Tools HD 10 Crashing and Freezing Entire Mac

I have done research and now realize this is a kernel panic. Can anyone translate?
Reply With Quote
Reply


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
PT10 freezing and crashing recorderman13 Windows 9 08-22-2012 11:24 PM
PT 9 Crossgrade Freezing on Install then Crashing mintin42 macOS 10 04-15-2011 06:56 PM
Crashing, freezing and Kernel Panics in 6.9.2 Sunzate Pro Tools TDM Systems (Mac) 3 08-18-2006 12:18 PM
G4, Digi 001, LE 6.1.2 Crashing & Freezing PatchworkAlvis 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 0 12-05-2003 12:28 PM
Problem with freezing/crashing after 20 tracks: Dae error -6012 stoopid1 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 14 02-26-2003 11:38 AM


All times are GMT -7. The time now is 10:42 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com