Asc code not found

[22pirate]

I bought a single incident AVID SUPPORT CODE purchase for phone support. I received an email that says this.
The power is (almost) in your hands


Download your order now
and get the tools you need to start making your next masterpiece.
Access your Avid account to get download details. Further instructions for redeeming your product can also be found below.

No where in the email OR in MY PRODUCTS or ANYWHERE else on the AVID site can I find my order.

The order on the email has the receipt of purchase
Order Details
Unit Price
Quantity
Cost
Avid Support Code: Pro Tools software (LE, M-Powered, & standalone) Pro Tools Support
SKU: 0540-30091-01 $ 39.95 1 $ 39.95
Subtotal $ 39.95
Tax $ 0.00
--------------------------------------------
Total $ 39.95
Discount incld. $ 0.00

Is the delivery of my order delayed because of the current COVID-19 situation or am i not looking in the right place? I really need to remedy this ASAP. Hope some one can help