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#1
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Can't open project stored in the cloud
I'm having the exact problem described by PatJo in the following thread:
http://duc.avid.com/showthread.php?t...hlight=annoyed I have a project in the cloud which I am now getting an error when loading saying, "There was a problem downloading. Would you like to try to open the cached copy?". When I try to open the cached copy I get the following error: "Could not complete your request because the parameter is incorrect..." When the problem first happened, I had exceeded the 1 GB of cloud storage, but I have since upgraded my account and now have 100 GB available. I see that in the above-mentioned case, Avid Audio Tech Support was able to reset things on their side in order to recover the project. I would be grateful if they could do the same for me. I currently only have this one project stored in the cloud. It is called "Franklin's Tower". Would be great to get this back. Thanks. |
#2
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Re: Can't open project stored in the cloud
You’ll need to create a support case to get things moving. Come back here with the case number and we should be able to get someone to look at it pronto.
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James Cadwallader Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8 Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre Presonus Faderport, Pro Tools | Control |
#3
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Re: Can't open project stored in the cloud
Hi James. Thanks for the quick response. I created case number 04200425.
Al |
#4
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Re: Can't open project stored in the cloud
Hi. I created case number 04200425. On July 5, Christopher from Avid Customer Care, asked if he could reset my password. I said "Yes", but I haven't heard back since then. Do I just need to be patient?
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#5
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Re: Can't open project stored in the cloud
Sorry for the delay replying. Yes, patience is a virtue.
I escalated your issue. Hopefully something can be made to happen soon.
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James Cadwallader Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8 Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre Presonus Faderport, Pro Tools | Control |
#6
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Re: Can't open project stored in the cloud
Thanks, James.
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#7
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Re: Can't open project stored in the cloud
Quote:
Thank you! -Tope |
#8
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Re: Can't open project stored in the cloud
Hi James. I replied to the support case email and included the requested file. Thanks.
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#9
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Re: Can't open project stored in the cloud
Hi James. Is there an update on this case?
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#10
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Re: Can't open project stored in the cloud
Quote:
I flagged this thread for attention again.
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James Cadwallader Mac Studio, 64GB RAM, 1 TB SSD, Glyph 2TB USB3 HDD, OWC drive dock, Mac OS Monterey 12.6.8 Pro Tools Ultimate 2023.9, HD Native, Focusrite Red 8Pre Presonus Faderport, Pro Tools | Control |
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