Pro Tools M-Powered 7.4 Demo doesn't start

[ricky26]

Howdy,

I got a demo copy of Pro Tools M-Powered with my new sound card. I haven't been able to get it to run on either of my windows installs. It crashes with a Visual C++ Runtime Error.

I've tried all of the tips I can find from the internet. The tech support tool and the updates both say something along the lines of,
"The installer cannot locate a valid installation of Pro Tools on this system."

I have tried uninstalling, deleting the H:\Program Files\Digidesign, and H:\Program Files\Common Files\Digidesign folders, as well as running the installer with -fix, and running the PT Uninstaller before installing.

I've tried running it on my 'clean' version of XP. (It is installed straight from an XP SP3 install disk, without updates other than for the drivers of my system.)

I've tried removing all unnecessary devices from the system (by unplugging them).

I've updated the iLok/PACE drivers, though I don't think that would affect the demo version.

I found a debug log in the ExceptionLogFiles folder in Pro Tools:

Wed Apr 01 16:34:14 2009
H:\Program Files\Digidesign\Pro Tools\ProTools M-Powered Demo.exe v7.4.0.309
Thread: <NONE>
CMN_ASSERT( mOpenFlag != eOpenFlag_NotOpen && mOpenRefCount.Get() );
    Filename: 	..\..\Cmn\Cmn_Store.cpp
    Line: 		65
Stacktrace:
	0x1001B64B : - (CFnd.dll @ 0x10000000)
	0x10036E6E : - (CFnd.dll @ 0x10000000)
	0x02A65F60 : - (FFmt.dll @ 0x028A0000)
	0x1001C4C2 : - (CFnd.dll @ 0x10000000)
	0x02A4D3D8 : - (FFmt.dll @ 0x028A0000)
	0x02A4D510 : - (FFmt.dll @ 0x028A0000)
	0x1001C4C2 : - (CFnd.dll @ 0x10000000)
	0x029CE333 : - (FFmt.dll @ 0x028A0000)
	0x78158EB7 : - (MSVCR80.dll @ 0x78130000)
	0x02A59F2F : - (FFmt.dll @ 0x028A0000)
	0x02A5A4D6 : - (FFmt.dll @ 0x028A0000)
	0x10036DE5 : - (CFnd.dll @ 0x10000000)
	0x029EEC49 : - (FFmt.dll @ 0x028A0000)
	0x005B90DD : - (ProTools M-Powered Demo.exe @ 0x00400000)
	0x02617DFC : - (DFW.dll @ 0x02530000)
	0x02615A06 : - (DFW.dll @ 0x02530000)
	0x02605077 : - (DFW.dll @ 0x02530000)
	0x7E418734 : - (USER32.dll @ 0x7E410000)
	0x7E418816 : - (USER32.dll @ 0x7E410000)
	0x7E4189CD : - (USER32.dll @ 0x7E410000)
	0x7E418A10 : - (USER32.dll @ 0x7E410000)
	0x025DB96C : - (DFW.dll @ 0x02530000)
	0x026018D7 : - (DFW.dll @ 0x02530000)
	0x00BED5E9 : - (ProTools M-Powered Demo.exe @ 0x00400000)
	0x08CA418D : - (Unknown @ 0x08CA0000)
	0x02529432 : - (ProTools M-Powered Demo.exe @ 0x00400000)

Thanks in advance,
Ricky26

[TOM@METRO]

Are you running Internet Explorer 8?

[ricky26]

Nope, I still have IE 6. :)

I use firefox, if that's any help?

Thanks,
Ricky26

[ricky26]

Here is a Sandra report if it helps:

SiSoftware Sandra

System
Host Name : MAINFRAME
User : ricky26
Workgroup : WORKGROUP

Processor
Model : Intel(R) Core(TM)2 Duo CPU     E6550  @ 2.33GHz
Speed : 2.33GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Dual-Core
Internal Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 4MB, ECC, Synchronous, ATC, 16-way, 64 byte line size, 2 threads sharing

System
System : Gigabyte Technology Co., Ltd. EP43-DS3L
Mainboard : Gigabyte Technology Co., Ltd. EP43-DS3L
Bus(es) : PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
System BIOS : Award Software International, Inc. F8
Total Memory : 2GB DIMM DDR3

Chipset
Model : Giga-Byte P45/P43/G45/G43 DRAM Controller
Front Side Bus Speed : 4x 333MHz (1.33GHz)
Total Memory : 2GB DIMM DDR3
Memory Bus Speed : 2x 400MHz (800MHz)

Memory Module(s)
Memory Module : SpecTek 1GB DIMM DDR2 PC2-6400U DDR2-800 (5.0-6-6-18 3-24-6-4)
Memory Module : SpecTek 1GB DIMM DDR2 PC2-6400U DDR2-800 (5.0-6-6-18 3-24-6-4)

Video System
Adapter : NVIDIA GeForce 8800 GTS (320MB DDR3, 475MHz/1.10GHz/2x792MHz, PCIe 1.00 x16, PS3.0, VS3.0, 2 Heads)
Adapter : NVIDIA GeForce 8800 GTS (320MB DDR3, 475MHz/1.10GHz/2x792MHz, PCIe 1.00 x16, PS3.0, VS3.0)

Graphics Processor
Adapter : GeForce 8800 GTS (1.00, 320MB, 1.19GHz)

Storage Devices
HDS722516VLAT20 165GB (ATA100, 3.5", 7200rpm, 2MB Cache) : 153GB (I:) (J:) (U:)
ST3500320AS 500GB (SATA150, 3.5", NCQ) : 466GB (C:) (H:) (L:) (M:) (N:)
ST3250824AS 250GB (SATA300, 3.5", NCQ, 8MB Cache) : 233GB (D:) (F:) (G:) (K:) (Q:)
BENQ DVD DUAL DW1610 (ATA33, DVD+-RW, CD-RW, 2MB Cache) : 434MB (R:)

Logical Storage Devices
Documents (U:) : 20GB (NTFS) @ HDS722516VLAT20 165GB (ATA100, 3.5", 7200rpm, 2MB Cache)
Music (I:) : 10GB (NTFS) @ HDS722516VLAT20 165GB (ATA100, 3.5", 7200rpm, 2MB Cache)
Downloads (J:) : 100GB (NTFS) @ HDS722516VLAT20 165GB (ATA100, 3.5", 7200rpm, 2MB Cache)
Vista 2 (C:) : 25GB (NTFS) @ ST3500320AS 500GB (SATA150, 3.5", NCQ)
XP 2 (H:) : 20GB (NTFS) @ ST3500320AS 500GB (SATA150, 3.5", NCQ)
Games 2 (L:) : 250GB (NTFS) @ ST3500320AS 500GB (SATA150, 3.5", NCQ)
Downloads 2 (M:) : 100GB (NTFS) @ ST3500320AS 500GB (SATA150, 3.5", NCQ)
Misc 2 (N:) : 26GB (NTFS) @ ST3500320AS 500GB (SATA150, 3.5", NCQ)
Vista (Q:) : 15GB (NTFS) @ ST3250824AS 250GB (SATA300, 3.5", NCQ, 8MB Cache)
Games (G:) : 120GB (NTFS) @ ST3250824AS 250GB (SATA300, 3.5", NCQ, 8MB Cache)
Apps (F:) : 45GB (NTFS) @ ST3250824AS 250GB (SATA300, 3.5", NCQ, 8MB Cache)
XP (K:) : 23GB (NTFS) @ ST3250824AS 250GB (SATA300, 3.5", NCQ, 8MB Cache)
Misc (D:) : 28GB (NTFS) @ ST3250824AS 250GB (SATA300, 3.5", NCQ, 8MB Cache)
ProSessions Demo (R:) : 433MB (CDFS) @ BENQ DVD DUAL DW1610 (ATA33, DVD+-RW, CD-RW, 2MB Cache)
3.5" 1.44MB (A:) : N/A

Peripherals
LPC Hub Controller 1 : Giga-Byte LPC Interface Controller
Audio Device : Giga-Byte HD Audio Controller
Audio Device : VIA M Audio Audiophile
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : Giga-Byte 6 port SATA AHCI Controller
Disk Controller : Giga-Byte JMB368 IDE Controller
USB Controller 1 : Giga-Byte USB UHCI Controller #4
USB Controller 2 : Giga-Byte USB UHCI Controller #5
USB Controller 3 : Giga-Byte USB UHCI Controller #6
USB Controller 4 : Giga-Byte USB EHCI Controller #2
USB Controller 5 : Giga-Byte USB UHCI Controller #1
USB Controller 6 : Giga-Byte USB UHCI Controller #2
USB Controller 7 : Giga-Byte USB UHCI Controller #3
USB Controller 8 : Giga-Byte USB EHCI Controller #1
System SMBus Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)

Network Services
Network Adapter : Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP Professional 5.01.2600 (Service Pack 3)
Platform Compliance : x86

Thanks,
Ricky26

[TOM@METRO]

Did you re-format when you did the clean install of XP?

[ricky26]

The other install is on the partition "XP 2". Which wasn't formatted until I installed XP, but no, I didn't reformat the harddrives when I tried Pro Tools on the other install of windows.

Thanks,
Ricky26

EDIT: Reformatting also isn't really an option, I may try unplugging non OS-critical drives later.