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#1
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Can’t register brand new MBOX Studio
I just purchased a brand new MBOX Studio from my local Guitar Center yesterday and when I went to scan the QR code included in the box (even tried manually inputting the redemption code on multiple browsers) I get a the following message: “This is a non-transferrable redemption code, that can only be redeemed by the Avid account it was assigned to.”
I was able to open a case (I think) even though I don’t have a System ID or service plan, which you apparently can’t get unless you have a registered product.. Regardless, I didn’t receive any sort of email confirmation that my case had been created so I’m just sitting in the dark with a $900 paperweight. Can anyone tell me if this is normal or do I just need to wait and hope it resolves? Absolutely abysmal customer service. Thanks! Sent from my iPhone using Tapatalk |
#2
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Re: Can’t register brand new MBOX Studio
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I've sent an Email via the support case. Please respond with the Redemption Code you've used so we can check on this ASAP. Thank you!
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-Tope To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support www.topedomingo.com |
#3
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Re: Can’t register brand new MBOX Studio
Tope, thank you so much for responding to my case quickly. I apologize for the negative customer service remarks. I’m new to the Avid ecosystem and was frustrated by the lack of communication options. I was in the wrong though and gotta give credit where it’s due!
Sent from my iPhone using Tapatalk |
#4
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Re: Can’t register brand new MBOX Studio
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Welcome to the duc! :)
__________________
-Tope To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support www.topedomingo.com |
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