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  #21  
Old 09-28-2022, 04:47 PM
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Eric Seaberg Eric Seaberg is offline
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Default Re: Can't Open 2022.9....Help?

I'm having the same problem. We have four Ultimate licenses and four Studio licenses. I've only tried one of the Ultimate licenses but it says the same thing... no license available. I just plugged in a second iLok that has Studio on it and it loads fine. Seems the problem is the Ultimate licenses.

I just deactivated it from my iLok so it's in our account. Interesting when looking at the items in the bundle, it includes Studio and Ultimate Perpetual but neither one is seen.


Thanks
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  #22  
Old 09-28-2022, 04:50 PM
TommyT TommyT is offline
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Default PT 2022.9 no license ?? no Launch !

So updated to 2022.9 & all of a sudden PT says iLok has no license .. But it's there in my iLok app... Further more I have 2 identical systems - other than one of them has 2022.9 intalled... but when i swap iLoks it works.. I have 2 PT licenses.... both Ultimate & up to date.. but 1 is Flex & the other is perpetual.. but both offer the 2022.9 download at the bottom of the page... What gives ? I've had to swap iLoks to keep working... Very frustrating...

Mac 5,1 12core-3.46Ghz Cheese Grater / Mojave10.14.6 / 96gbRam/ HDX / Omni / SyncHD /Artist Mix / Lucid Clock / All SSD's / PT 2022.9 / EuCon 2021.10 / Waves 13
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  #23  
Old 09-28-2022, 05:00 PM
TommyT TommyT is offline
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Default Re: Can't Open 2022.9....Help?

Chiming in, have the same problem.. tried resyncing But nada... Fortunately I have 2 systems with both an ultimate license & a Ultimate flex license.. so I swapped the iLoks and it works now.. but won't update the other system to 2022.9 till i hear this get's fixed.... Cheers TT..

Mac 5,1 12core-3.46Ghz Cheese Grater / Mojave10.14.6 / 96gbRam/ HDX / Omni / SyncHD /Artist Mix / Lucid Clock / All SSD's / PT 2022.9 / EuCon 2021.10 / Waves 13
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  #24  
Old 09-28-2022, 05:09 PM
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Default Re: Can't Open 2022.9....Help?

I tried moving Ultimate to the 2nd iLok that had Studio on it and still won't work, so there's nothing wrong with the iLok. There's something about this particular license... and it's good until next August!
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  #25  
Old 09-28-2022, 05:10 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: Can't Open 2022.9....Help?

Quote:
Originally Posted by TommyT View Post
Fortunately I have 2 systems with both an ultimate license & a Ultimate flex license..
What do you mean? Flex *is* Ultimate. You mean a subscription vs. perpetual?
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  #26  
Old 09-28-2022, 05:17 PM
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Default Re: Can't Open 2022.9....Help?

Quote:
Originally Posted by Eric Seaberg View Post
I'm having the same problem. We have four Ultimate licenses and four Studio licenses...
Found your account and syncing 2 of your licenses that don't match their Upgrade Plans ... pls try again in a couple minutes.
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  #27  
Old 09-28-2022, 05:17 PM
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Default Re: Can't Open 2022.9....Help?

I just reverted back to 2022.7 and it's all good... Ultimate (Flex) perpetual is seen again.
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  #28  
Old 09-28-2022, 05:18 PM
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Default Re: Can't Open 2022.9....Help?

Yes, all of our perpetual license are still called Ultimate, and the logo says ULTIMATE when it loads.
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  #29  
Old 09-28-2022, 05:24 PM
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Eric Seaberg Eric Seaberg is offline
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Default Re: Can't Open 2022.9....Help?

Got it to work... I reinstalled 2022.7 and had only the iLok with Ultimate on it, and it opened. Left that iLok in and installed 2022.9 and this time the license was seen and Ultimate loaded.

Odd!
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  #30  
Old 09-28-2022, 05:27 PM
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Default Re: PT 2022.9 no license ?? no Launch !

Quote:
Originally Posted by TommyT View Post
So updated to 2022.9 & all of a sudden PT says iLok has no license .. But it's there in my iLok app... Further more I have 2 identical systems - other than one of them has 2022.9 intalled... but when i swap iLoks it works.. I have 2 PT licenses.... both Ultimate & up to date.. but 1 is Flex & the other is perpetual...
Problem was with your perpetual license - its Release Limit date didn't match your Upgrade Plan. Fixed now!
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