Alesis MultiMix / windows 11

[basslik]

good evening everyone.


My buddy has a MultiMix 4 USB running on Windows 11.


Man we tried everything, even downloaded an ASIO driver to get it to work.


Mic, mixer signal out is good. In PR Tools the I/O interface shows the two channels, and not greyed out and can select either of the two input.


Armed and yet no Meter signal, whether input is on or off while recording there is nothing.


In the hardware tab, windows device option selected and then go to the interface and the Alesis is grayed out. When we choose the ASIO in the hardware tab, Pro Tools will let you pick a channel in the interface tab and not grayed out, but no signal?


Please forgive me, and yes I should have researched, and read the Manuel, but my rig is Mac and I have no idea how windows is setup. I tried looking through youtube clips and no luck, but from what I read on Alesis's site is that no drivers are needed, and plug and play.

[albee1952]

Originally Posted by basslik

In PR Tools the I/O interface shows the two channels, and not greyed out and can select either of the two input.


Armed and yet no Meter signal, whether input is on or off while recording there is nothing.


In the hardware tab, windows device option selected and then go to the interface and the Alesis is grayed out. When we choose the ASIO in the hardware tab, Pro Tools will let you pick a channel in the interface tab and not grayed out, but no signal?

This is confusing to me. Here is how I would troubleshoot:
1-Go to Windows Sound Properties and set Windows to use the on-board sound card(Realtek?) as its default playback device(this leaves the MultiMix for Pro Tools-only).
2-open Pro Tools and hold the N key so it takes you directly to the audio engine setup page and select the MultiMix. If the MultiMix is not an option, re-install the MultiMix ASIO driver(assuming there is one). If there isn't a driver specific to that mixer, you could try using ASIO4ALL(a free "universal" ASIO driver). That might work, but is a band-aid at best. You might have more success using an interface with a proper driver(Alesis and Focusrite both offer good options for fairly cheap)

[basslik]

Thank you albee1952


Appreciate your time. I will give it a whirl.


Have a great evening.