Audiosuite causes pro tools to freeze

[Chief Technician]

Go to /Applications/Utilities and launch Console. Select system.log from the left sidebar. In the search field, type error. Does anything come back that is either related to Pro Tools or related to a disk (i/o error)?

[macla]

No errors related to Pro Tools or a disk I/O error.

I watched the log as I tried to render audio via the Reverse AudioSuite plugin (which causes Pro Tools to hang). No messages were logged until I had to Force Quit Pro Tools.

Jun 3 21:27:05 coreaudiod[250]: Enabled automatic stack shots because audio IO is inactive
Jun 3 21:27:05 spindump[899]: Pro Tools [423] didn't gather any samples due to audio running
Jun 3 21:27:05 com.apple.launchd.peruser.501[202] ([0x0-0x46046].com.avid.ProTools[423]): Exited: Terminated: 15


Don't know if this is helpful, but here are the messages that are logged when I load Pro Tools 11:

Jun 3 21:38:38 coreaudiod[250]: Disabled automatic stack shots because audio IO is active
Jun 3 21:38:38 MIDIServer[1341]: MIDIServer [1341] starting; arch=x86_64
Jun 3 21:38:38 MIDIServer[1341]: PlugIn DigidesignMbox2MIDI.plugin2.plugin -- file://localhost/Library/Audio/MIDI%20Drivers/ does not contain a supported architecture.
Jun 3 21:38:38 MIDIServer[1341]: MIDIServer relaunching because a 32-bit driver was found
Jun 3 21:38:38 MIDIServer[1341]: MIDIServer [1341] starting; arch=i386
Jun 3 21:38:38 MIDIServer[1341]: PlugIn DigiDioMidiDriver.plugin2.plugin -- file://localhost/Library/Audio/MIDI%20Drivers/ does not contain a supported architecture.
Jun 3 21:38:40 SoftwareUpdater[1345]: objc[1345]: Class NSCustomButton is implemented in both /Applications/Pro Tools.app/Contents/Applications/SoftwareUpdater.app/Contents/Frameworks/DFW.framework/Versions/A/DFW and /Applications/Pro Tools.app/Contents/Applications/SoftwareUpdater.app/Contents/MacOS/SoftwareUpdater. One of the two will be used. Which one is undefined.
Jun 3 21:38:40 SoftwareUpdater[1345]: objc[1345]: Class NSPushButton is implemented in both /Applications/Pro Tools.app/Contents/Applications/SoftwareUpdater.app/Contents/Frameworks/DFW.framework/Versions/A/DFW and /Applications/Pro Tools.app/Contents/Applications/SoftwareUpdater.app/Contents/MacOS/SoftwareUpdater. One of the two will be used. Which one is undefined.
Jun 3 21:38:40 SoftwareUpdater[1345]: objc[1345]: Class NSCheckBox is implemented in both /Applications/Pro Tools.app/Contents/Applications/SoftwareUpdater.app/Contents/Frameworks/DFW.framework/Versions/A/DFW and /Applications/Pro Tools.app/Contents/Applications/SoftwareUpdater.app/Contents/MacOS/SoftwareUpdater. One of the two will be used. Which one is undefined.
Jun 3 21:38:40 coreaudiod[250]: Enabled automatic stack shots because audio IO is inactive
Jun 3 21:38:40 coreaudiod[250]: Disabled automatic stack shots because audio IO is active
Jun 3 21:39:04 Pro Tools[935]: NSAppKitBackingLayerTiling=NO

[Chief Technician]

Originally Posted by macla

Jun 3 21:27:05 spindump[899]: Pro Tools [423] didn't gather any samples due to audio running

Interesting. I don't know what to make of it. If you weren't playing via the transport, then "audio running" is a different definition between end users and the OS.

Your User ID (uid) is 501. Do you have an Mbox 2?

[macla]

I used the Mbox2 years ago with an earlier version of Pro Tools. I am currently using an Apogee Quartet. Would that have anything to do with this issue?

[macla]

I don't know if this would be helpful, but here are the messages captured when I load Pro Tools 10 (which so far has been working fine re: AudioSuite and Elastic Audio):

Jun 3 22:08:46 Pro Tools[1482]: Error loading /Applications/REAPER64.app/Contents/Plugins/REAPERReWireDev.bundle/Contents/MacOS/REAPERReWireDev: dlopen(/Applications/REAPER64.app/Contents/Plugins/REAPERReWireDev.bundle/Contents/MacOS/REAPERReWireDev, 262): no suitable image found. Did find:
/Applications/REAPER64.app/Contents/Plugins/REAPERReWireDev.bundle/Contents/MacOS/REAPERReWireDev: mach-o, but wrong architecture
Jun 3 22:08:48 Pro Tools[1482]: objc[1482]: Class Test is implemented in both /Library/Application Support/Digidesign/Plug-Ins/WaveShell-DAE 9.2.dpm/Contents/MacOS/WaveShell-DAE and /Applications/Waves/Waves Plug-Ins/WavesLib_9.1.framework/Versions/A/WavesLib. One of the two will be used. Which one is undefined.
Jun 3 22:08:48 Pro Tools[1482]: objc[1482]: Class Test is implemented in both /Library/Application Support/Digidesign/Plug-Ins/WaveShell-DAE 9.2.dpm/Contents/MacOS/WaveShell-DAE and /Applications/Waves/Waves Plug-Ins/WavesLib_9.2.framework/Versions/A/WavesLib. One of the two will be used. Which one is undefined.
Jun 3 22:08:48 Pro Tools[1482]: objc[1482]: Class wvWavesV9_2_WVFileManager_GUI_Mac is implemented in both /Library/Application Support/Digidesign/Plug-Ins/WaveShell-DAE 9.2.dpm/Contents/MacOS/WaveShell-DAE and /Applications/Waves/Waves Plug-Ins/WavesLib_9.2.framework/Versions/A/WavesLib. One of the two will be used. Which one is undefined.
Jun 3 22:08:48 Pro Tools[1482]: objc[1482]: Class wvWavesV9_2_WavesPresetPanel is implemented in both /Library/Application Support/Digidesign/Plug-Ins/WaveShell-DAE 9.2.dpm/Contents/MacOS/WaveShell-DAE and /Applications/Waves/Waves Plug-Ins/WavesLib_9.2.framework/Versions/A/WavesLib. One of the two will be used. Which one is undefined.
Jun 3 22:08:48 Pro Tools[1482]: objc[1482]: Class wvWavesV9_2_WavesTextFormatter is implemented in both /Library/Application Support/Digidesign/Plug-Ins/WaveShell-DAE 9.2.dpm/Contents/MacOS/WaveShell-DAE and /Applications/Waves/Waves Plug-Ins/WavesLib_9.2.framework/Versions/A/WavesLib. One of the two will be used. Which one is undefined.
Jun 3 22:08:48 Pro Tools[1482]: objc[1482]: Class wvWavesV9_2_WavesAboutDelegate is implemented in both /Library/Application Support/Digidesign/Plug-Ins/WaveShell-DAE 9.2.dpm/Contents/MacOS/WaveShell-DAE and /Applications/Waves/Waves Plug-Ins/WavesLib_9.2.framework/Versions/A/WavesLib. One of the two will be used. Which one is undefined.
Jun 3 22:08:48 Pro Tools[1482]: objc[1482]: Class wvWavesV9_2_WavesTextDelegate is implemented in both /Library/Application Support/Digidesign/Plug-Ins/WaveShell-DAE 9.2.dpm/Contents/MacOS/WaveShell-DAE and /Applications/Waves/Waves Plug-Ins/WavesLib_9.2.framework/Versions/A/WavesLib. One of the two will be used. Which one is undefined.
Jun 3 22:08:48 Pro Tools[1482]: objc[1482]: Class wvWavesV9_2_WavesMenuItemData is implemented in both /Library/Application Support/Digidesign/Plug-Ins/WaveShell-DAE 9.2.dpm/Contents/MacOS/WaveShell-DAE and /Applications/Waves/Waves Plug-Ins/WavesLib_9.2.framework/Versions/A/WavesLib. One of the two will be used. Which one is undefined.
Jun 3 22:08:48 Pro Tools[1482]: objc[1482]: Class wvWavesV9_2_WavesMenu is implemented in both /Library/Application Support/Digidesign/Plug-Ins/WaveShell-DAE 9.2.dpm/Contents/MacOS/WaveShell-DAE and /Applications/Waves/Waves Plug-Ins/WavesLib_9.2.framework/Versions/A/WavesLib. One of the two will be used. Which one is undefined.
Jun 3 22:08:48 Pro Tools[1482]: objc[1482]: Class wvWavesV9_2_WavesView is implemented in both /Library/Application Support/Digidesign/Plug-Ins/WaveShell-DAE 9.2.dpm/Contents/MacOS/WaveShell-DAE and /Applications/Waves/Waves Plug-Ins/WavesLib_9.2.framework/Versions/A/WavesLib. One of the two will be used. Which one is undefined.
Jun 3 22:08:48 Pro Tools[1482]: objc[1482]: Class wvWavesV9_2_WavesNSTextField is implemented in both /Library/Application Support/Digidesign/Plug-Ins/WaveShell-DAE 9.2.dpm/Contents/MacOS/WaveShell-DAE and /Applications/Waves/Waves Plug-Ins/WavesLib_9.2.framework/Versions/A/WavesLib. One of the two will be used. Which one is undefined.
Jun 3 22:08:48 Pro Tools[1482]: objc[1482]: Class wvWavesV9_2_WavesNSImageView is implemented in both /Library/Application Support/Digidesign/Plug-Ins/WaveShell-DAE 9.2.dpm/Contents/MacOS/WaveShell-DAE and /Applications/Waves/Waves Plug-Ins/WavesLib_9.2.framework/Versions/A/WavesLib. One of the two will be used. Which one is undefined.
Jun 3 22:08:48 Pro Tools[1482]: objc[1482]: Class wvWavesV9_2_WavesNSTextView is implemented in both /Library/Application Support/Digidesign/Plug-Ins/WaveShell-DAE 9.2.dpm/Contents/MacOS/WaveShell-DAE and /Applications/Waves/Waves Plug-Ins/WavesLib_9.2.framework/Versions/A/WavesLib. One of the two will be used. Which one is undefined.
Jun 3 22:08:57 coreaudiod[250]: Disabled automatic stack shots because audio IO is active
Jun 3 22:08:59 MIDIServer[1499]: MIDIServer [1499] starting; arch=x86_64
Jun 3 22:08:59 MIDIServer[1499]: PlugIn DigidesignMbox2MIDI.plugin2.plugin -- file://localhost/Library/Audio/MIDI%20Drivers/ does not contain a supported architecture.
Jun 3 22:08:59 MIDIServer[1499]: MIDIServer relaunching because a 32-bit driver was found
Jun 3 22:08:59 MIDIServer[1499]: MIDIServer [1499] starting; arch=i386
Jun 3 22:08:59 MIDIServer[1499]: PlugIn DigiDioMidiDriver.plugin2.plugin -- file://localhost/Library/Audio/MIDI%20Drivers/ does not contain a supported architecture.
Jun 3 22:09:01 SoftwareUpdater[1503]: objc[1503]: Class NSCustomButton is implemented in both /Applications/Pro Tools.app/Contents/Applications/SoftwareUpdater.app/Contents/Frameworks/DFW.framework/Versions/A/DFW and /Applications/Pro Tools.app/Contents/Applications/SoftwareUpdater.app/Contents/MacOS/SoftwareUpdater. One of the two will be used. Which one is undefined.
Jun 3 22:09:01 SoftwareUpdater[1503]: objc[1503]: Class NSPushButton is implemented in both /Applications/Pro Tools.app/Contents/Applications/SoftwareUpdater.app/Contents/Frameworks/DFW.framework/Versions/A/DFW and /Applications/Pro Tools.app/Contents/Applications/SoftwareUpdater.app/Contents/MacOS/SoftwareUpdater. One of the two will be used. Which one is undefined.
Jun 3 22:09:01 SoftwareUpdater[1503]: objc[1503]: Class NSCheckBox is implemented in both /Applications/Pro Tools.app/Contents/Applications/SoftwareUpdater.app/Contents/Frameworks/DFW.framework/Versions/A/DFW and /Applications/Pro Tools.app/Contents/Applications/SoftwareUpdater.app/Contents/MacOS/SoftwareUpdater. One of the two will be used. Which one is undefined.
Jun 3 22:09:01 coreaudiod[250]: Enabled automatic stack shots because audio IO is inactive
Jun 3 22:09:01 coreaudiod[250]: Disabled automatic stack shots because audio IO is active
Jun 3 22:09:52 Pro Tools[1482]: NSAppKitBackingLayerTiling=NO

Interesting that there is an error in this message stack - the first message re: loading Reaper. That error doesn't occur (or isn't captured) when Pro Tools 11 loads.

[macla]

Ah, scratch that comment re: the Reaper error. It makes sense. Pro Tools 10 is 32-bit, I only installed the 64-bit version of Reaper. (brain on troubleshooting overload)

[Chief Technician]

Originally Posted by macla

I used the Mbox2 years ago with an earlier version of Pro Tools. I am currently using an Apogee Quartet. Would that have anything to do with this issue?

Maybe. The only way to find out is to uninstall the Mbox2 driver and see what happens.

[macla]

I manually deleted the DigidesignMbox2MIDI.plugin2.plugin and DigiDioMidiDriver.plugin2.plugin drivers from Mac HD > Library > Audio > MIDI Drivers, then rebooted.

The related load errors are gone, but the problem with AudioSuite and Elastic Audio in Pro Tools 11 remains.

[macla]

Any more info on this? I just installed PT 11.2.1 and the issue remains.

Any assistance/insight would be much appreciated. I've had to go back to tracking and editing in PT 10.

Thanks!

[wolfdavis]

I am seeing this on multiple types of Macs in an institution. Brand new (trash can) Mac Pros and 2013 iMacs and a 12 core Mac Pro Tower. All systems are running different hardware... Native HDX, M-Audio Interfaces, and some just using the internal audio hardware. They are all running ProTools 11.2 or .3 and all of them go into spinning beach ball of death when attempting to use Audiosuite processing. There are no 3rd party plugins on these systems and only Avids plugins. These are all new installs of ProTools 11 on clean Mavericks systems. (With the exception of a couple that were moved up to .3 which were just upgraded with the software updater.)

My teaching Avid's ProTools would go much smoother if the software worked as expected.

Any help that Avid could supply in figuring out why Audiosuite processing has decided to hang up would be fantastic!