Has an iLok just ever stopped working on its own?

[musicman691]

Originally Posted by Emcha_audio

You buy a house and then after many years of living in it it goes up in flame. Do you blame the constructor for something that can happen? Do you blame the insurance companies? Pace could simply decide to offer a "we will only send you a new Ilok key with the license on it, once we receive the dead one" They are in no obligation what so ever to offer a temporary replacement service. That's a convenience to their customer, but that service means that they have to have people on hand ready to expedite the procedures, and as you probably know, any company that offers expedited services always charges for it, same with transport company (which you also have the option to pay for insurance for what you will have transported by them, just in case their employee decide to kick the box out of the van into the distribution center.. seen it happen), or even installation services that offer you a the same day or next day installation.. provided you pay the price for that expedited service.

So what are you complaining about exactly, that they offer you a way to have your license right away if your ilok fails (which like anything in life will eventually happen)?

I guess personal responsibility is a thing of the past.

Companies are beholden to their shareholders and debtors and employees to make money and giving away a valuable service for, say, recovering your expensive licenses from a failed iLok fails that charge. Skip a fast food meal or two and you'll have the cost of ZDT covered. Cheapest insurance for an expensive product (your s/w licenses) you'll ever have.