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#1
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What is my Pro Tools HD 11.0 (no contract)?
Jeffro, can you tell me what this means?
I bought a used Pro Tools HD|native PCIe card and we did the "transfer of ownership". In my Avid account the license from my purchase reads: Pro Tools HD 11.0 (no contract) AND, most importantly: There is no "open field" where I could use my reinstatement code? Previously, I bought TWO reinstatement codes from RSPE, neither of which I have used to date. Thank you in advance for any information/direction that anyone can provide.
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It's only R'n'R but I like it. |
#2
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Re: What is my Pro Tools HD 11.0 (no contract)?
Jeffro is no longer here.
Other folks are reporting the same problem: see https://duc.avid.com/showthread.php?t=425949 As there, a good option for you is to go back to the reseller who sold this to you, they'll either already know how to solve this or they can help you open a support case with Avid. Hopefully Charles (cvicente22) or or the other Avid folks here will find this and be able to help out as well. |
#3
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Re: What is my Pro Tools HD 11.0 (no contract)?
Hey
I am escalating this to Avid support and they will respond via email or via a created support ticket. All the best
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Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#4
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Re: What is my Pro Tools HD 11.0 (no contract)?
Quote:
We are currently working on having an option to legacy license owners (Pro Tools 9, 10 and 11) to have an option to redeem a Pro Tools Perpetual upgrade. For some reason I can't check your record, but if you can DM me your MyAvid account I can create a case for you so we can inform you right away once the upgrade option is available. Regards, Charles |
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