auto input monitoring sometimes doesn't work

[jntracks]

i posted about this a while back but never got a solution.

on 9.0.2 (and since 9.0 i have noticed this) with 002r, latest drivers.
intermittently when recording auto input monitoring will stop working. effectively i can hear both what's recorded on the track AND the input from the microphone until i punch in.


this doesn't happen all the time but once it starts it stays like that until i restart the computer or something. i'm always in the middle of a session with a performer when i notice it so i don't just stop and restart. i have to deal with the distraction.

i've been told that the crackles when punching in/out is a noted bug, that and the auto input thing are the bugs i'm experiencing.

any ideas? digi, are these know bugs? can i provide you with more information?

thanks,


SiSoftware Sandra

Computer
Model : System manufacturer P5E WS Pro
Workgroup : WORKGROUP
Host Name : workstation-PC
User : workstation

Processor
Model : Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
Speed : 2.4GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 4MB, ECC, Synchronous, ATC, 16-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : Asus P5E WS Pro
BIOS : AMI 0803 06/16/2008
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 4GB DIMM DDR2

Chipset
Model : ASUS X38 Processor to I/O Controller
Front Side Bus Speed : 4x 267MHz (1GHz)
Total Memory : 4GB DIMM DDR2
Channels : 2
Memory Bus Speed : 2x 534MHz (1GHz)

Memory Module(s)
Memory Module : G.Skill F2-8500CL5-2GBPK 2GB DIMM DDR2 PC2-8500U DDR2-1066 (5-5-5-15 3-24-6-3)
Memory Module : G.Skill F2-8500CL5-2GBPK 2GB DIMM DDR2 PC2-8500U DDR2-1066 (5-5-5-15 3-24-6-3)

Video System
Video Adapter : NVIDIA GeForce 8600 GT (32 SM4.0 1.2GHz, 256MB DDR3 1.51GHz 128-bit, PCIe 1.00 x16)
Video Adapter : NVIDIA GeForce 8600 GT (32 SM4.0 1.2GHz, 256MB DDR3 1.51GHz 128-bit, PCIe 1.00 x16)

Graphics Processor
OpenCL Processor : NVIDIA GeForce 8600 GT (32SP 4C 1.3GHz, 256MB DDR3 1.51GHz 128-bit)
Compute Shader Processor : NVIDIA GeForce 8600 GT (32SP 1.2GHz, 256MB DDR3 1.51GHz 128-bit)
CUDA Processor : NVIDIA GeForce 8600 GT (32SP 4C 1.3GHz, 256MB DDR3 1.51GHz 128-bit)

Storage Devices
WDC WD800JB-00JJC0 80GB (ATA100, 8MB Cache) : 75GB (D:)
Seagate ST3250410AS (250GB, SATA300, 3.5", 16MB Cache) : 233GB (C:)
Hitachi HDS721010CLA332 (1TB, SATA300, 3.5", 7200rpm, 29MB Cache) : 932GB (E:)
_NEC CD-RW NR-9100A (ATA33, CD-RW, 2MB Cache) : N/A (F:)

Logical Storage Devices
project (D:) : 75GB (NTFS) @ WDC WD800JB-00JJC0 80GB (ATA100, 8MB Cache)
Hard Disk (C:) : 233GB (NTFS) @ Seagate ST3250410AS (250GB, SATA300, 3.5", 16MB Cache)
jntracks (E:) : 932GB (NTFS) @ Hitachi HDS721010CLA332 (1TB, SATA300, 3.5", 7200rpm, 29MB Cache)
3.5" 1.44MB (A:) : N/A
Optical Drive (F:) : N/A @ _NEC CD-RW NR-9100A (ATA33, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ASUS (ICH9) LPC Interface Controller
LPC Legacy Controller 1 : Winbond W83627DHG
Audio Device : ASUS (ICH9) HD Audio Controller
Audio Codec : Realtek Semiconductor 888 High Definition Audio
Serial Port(s) : 1
Disk Controller : ASUS (ICH9) 4 port Serial ATA Storage Controller 1
Disk Controller : ASUS (ICH9) 2 port Serial ATA Storage Controller 2
Disk Controller : ASUS 6145 SATA2 Controller
USB Controller 1 : ASUS (ICH9) USB Universal Host Controller
USB Controller 2 : ASUS (ICH9) USB Universal Host Controller
USB Controller 3 : ASUS (ICH9) USB Universal Host Controller
USB Controller 4 : ASUS (ICH9) USB2 Enhanced Host Controller
USB Controller 5 : ASUS (ICH9) USB Universal Host Controller
USB Controller 6 : ASUS (ICH9) USB Universal Host Controller
USB Controller 7 : ASUS (ICH9) USB Universal Host Controller
USB Controller 8 : ASUS (ICH9) USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : ADS Technologies TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
FireWire/1394 Controller 2 : ASUS VIA VT6308 1394 OHCI Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller #2 (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

[jntracks]

bump.

last time there was at least one other person having this same problem.
anybody?

[jntracks]

so i guess i have to find that number that comes with my PT9 purchase and try to sort my way through the avid support system?
...i'll follow up if any solution is arrived at.

[jntracks]

apparently the support code they gave me when i purchased PT9 is only good for 60 days.
that'll teach me to come to DUC and try to work out problems with their product before using up the time of the paid techs.

so if i'm going to pay money for them to fix auto input monitoring, low latency monitoring and punch point crackles, do i get my money back if they can't fix it?

and then the store page has PT HD for $80 and PT LE/M-powered for $40.
i don't have HD and i don't have LE or M-powered, i have 9.

i don't like to get cranky about this, and i'm usually one defending pro tools from the haters out there, but i'm getting upset. i feel like they're not standing behind this product. i mean, i paid for this upgrade to the new version. i love pro tools, and i love the new features, but now my low latency monitoring that i've relied on for some 8 years since i got my 002r doesn't work. i get crackles in the playback at punch in/out points. and sometimes auto input monitoring stops working right and the artist can hear themselves and their track at the same time before i punch them in. that's not how it's supposed to work and it's embarrassing to have to tell my clients
"sorry, we're gonna have to work through the distraction because the industry leader in DAW's isn't offering me support.

years ago i had a problem with my 002r and talked to tech support. it was easy back then, i didn't have an authorization number that expired or anything. i just got in touch with them and they worked through the hardware issue with me, and fixed it. i couldn't have been happier. what happened during the years of trouble free operation i've had leading up to PT 9?