Pro Tools LE 6.9.2 Update for Mac OS X Tiger

[Park Seward]

Sorry to see you having problems. I don't think the fault is with the instructions. Last week I upgraded to OS X, Final Cut Pro 5 and Pro Tools 6.9.2 with no problems after carefully reading and following all the instructions.

If you want to dance, ya'll have to pay the band.

If you choose to use a computer DAW to record music then you either have to learn the software yourself or hire someone to do it for you. I would suggest that if someone had trouble sitting down to a 96 input SSL console and couldn't get it to work right away, the fault may not be with the manufacturer of the console.

Of course the only reason I can't play the guitar well is because the guitar is so poorly designed!!!

The manual for Apple's Final Cut Pro is almost 1,500 pages. I remember paying the extra $35 for the Pro Tools manual and reading every page. RTFM.

Hope you find a solution.

Troubleshooting tips:

- Trash Pro Tools preferences. Go to Users > “your user name” > Library > Preferences and trash 'com.digidesign.protools.plist', DAE Prefs (folder), DigiSetup.OSX and Pro Tools LE 6.x prefs. Then restart the computer.

- Quit Pro Tools and launch Apple's "Disk Utility" application, located in MacHD>Applications>Utilities. Select your boot volume, go to First Aid and select "Repair Disk Permisions." Apple recommends doing this any time you install new software, update your OS or reinstall any software.

- Trash the Digidesign Databases folders on all mounted hard drives, then trash the "Volumes" folder in MacHD > Library > Application Support > Digidesign > Databases. Restart your computer.

- Uninstall and reinstall Pro Tools by running the Pro Tools installer from your CD-ROM or web download. Click on the Custom Install menu and choose "Uninstall". Click continue and then choose the option for "Clean" uninstall (included in Pro Tools 6.2.3 or higher). Click OK when it reports that the uninstall was successfull and then reinstall Pro Tools.

- Run the Digidesign Plug-in Validator. Pro Tools 6.2.3 or higher includes this utility to help you check qualification of your plug-in versions. Go to Applications > Digidesign > Pro Tools > Pro Tools utilities folder and launch the utility. Manually remove any unqualified plug-ins from your plug-ins folder.

- Try creating a new user with admin privileges in System Preferences > Accounts. To do this, click on the '+' sign under the left hand panel, complete all the necessary information, then click on the 'Security' tab and check the box for 'Allow this user to administer this computer'. Then restart and login to this new account (you may need to turn off auto login in the Accounts control panel or set it to login to the new account) and run Pro Tools. If everything runs fine in the new account, it could be a user preference in the original account that is causing the crash. You may need to determine which preference it is and remove it, migrate everything over to the new account or just use the new account to run Pro Tools and use the original account for everything else.

- Disable any Virus Protection Software. Check for evidence of anti-virus software in Library > Startup items. Move these items out of this folder and restart the computer (do NOT remove the DigidesignLoader or PACESupport folders).

- Remove any unnecessary USB/FW devices or any other extraneous hardware and then restart the computer.

- In System Preferences > Login Items make sure that no offending software is being loaded.


Note: To enable other users to help you, please include all of your system details when posting an issue to the DUC; Pro Tools hardware, Pro Tools software version, computer model/processor speed, OS version, amount of RAM install, type of hard drives used, etc.

____________________________

Here are some more troubleshooting tips from Digi:

If you encounter -6093 errors during playback when using a Canopus
ADVC100DV converter with a Digi 002 and a firewire hard drive on a
Macintosh G5, connect the Digi 002 to one firewire port and the hard drive
and Canopus to the other firewire port.

Since you have a single processor Mac the following may be true:

Setting the CPU Usage Limit above 95% may cause -6086, -6093, or -6097
errors. If a -6097 error occurs while Pro Tools is idle, reduce the number
of plug-ins active in the current session.

It looks like you may have tried this but this is also the case:

Try plugging the FireWire drive into the FireWire port on the front of the
Mac G5. Plug the Digi 002 into a FireWire port on the back of the G5.

This solution has been known to prevent these error messages (-9131 & 6093)
for some customers running supported FireWire drives on a Mac G5 with Digi
002 or Digi 002 Racks.

Do you have any PCI card installed in your Mac:

The problem can be caused by having a PCI graphics card installed along
with the AGP graphics card in a Mac G5 computer. PCI graphics cards are
NOT supported in OS X. Only AGP graphics cards are supported. Removing the
PCI graphics card, just using the AGP graphics card, may solve the problem.

This can be caused by installing Pro Tools to a drive other than your main
system drive. This can cause a firmware update to not be initiated. To
correct this, uninstall Pro Tools from the secondary drive and reinstall it
to your main system drive. After reinstalling, launch Pro Tools - you
should get a message to update the firmware, which you should do before
using Pro Tools.

This could also be caused by moving any of the Pro Tools components (the
application or any other files/folders) from their default install
location. Usually uninstalling and reinstalling Pro Tools will fix the
problem. Be sure to NOT move any of the components from their original
install location. If you like, you can drag the Pro Tools application to
the Dock to create a shortcut or create and alias of the Pro Tools
application and drag the alias to the desktop.

Hot plugging a digital video device while launching Pro Tools may result in
-6090, -6093, -6097 DAE errors, or cause Pro Tools to unexpectedly quit. To
avoid this, always connect digital video equipment and other FireWire
devices before launching Pro Tools.
Please make sure you have made the system configuration settings from the
getting started guide. This should optimize your system. Here they are
along with some general Pro Tools trouble shooting.

Configure System Preferences:
System Preferences can be found on the Dock or in your Apple menu.
a) Open Classic > Start/Stop Tab. Uncheck > Start Classic when you log in.
(To go from Classic System preference back to the System Preferences main
window hold down the Apple/Command key and the letter L )
b) Open Energy Saver. Uncheck anything that allows the computer to go to
sleep/shutdown/ power save etc. and set the timer bars to 'Never'... (
apple + L)
on G5 computers and some powerbooks, go to advanced tab and set processor
performance/cycling to highest
c)Open Date & Time. Verify that the date is correctly set
Go to the Network Time and check the box > Use a network time server.
d) Disable any Virus Protection Software.
e) Disable any wireless network
f) Under security turn filevault off
g) Under Users, verify that current account is "Admin"
h) Open Login items in your System Preferences Panel and disable all Login
items. Restart your computer before launching Pro Tools.

Repair Permissions:
Mac HD > Applications > Utilities > Launch Disk Utility. In the left Column
all your mounted Drives/Volumes will be listed. For each drive there will
be 2 listings one that will be indented and one that is not. You want to
select the Indented one for each drive (it will say something like MAC HD
or what ever you named each Volume)
Then Click on the Information Tab. Verify that the drive has been formatted
HFS or HFS +
Next, click on the First Aid Tab. Select Repair Permissions. Do this for
ALLvolumes (Indented listings) that you can.
also, disable journaling if available (under file menu in disk utility in
system 10.3)
for problematic disks, use disk utility to verify the format on the volume
you may need to re-format your drive.
Restart you computer

Unplug any USB devices (other than apple keyboard and mouse) from the
computer, and restart the computer before launching Pro Tools (this will
ensure that the driver for the other USB device is not loaded upon
startup.).

also, some problems have been seen when using a wireless keyboard/mouse

Disconnect any other firewire or other external devices from your computer

restart

The following steps may help with unusual behavior from Pro Tools:

To "trash preferences"

Mac Hard Drive > Users > users file folder > Library > Preferences

Drag to Trash:
com.digidesign.protools.plist
DAE prefs.(the entire folder)
Digisetup.OSX
any Pro Tools LE preferences files

To "trash databases"

Please Note: Users who have large sound catalogs should be aware that this
will reset Digibase, and that catalogs will be lost.

For all Mounted volumes trash Digidesign Databases folders
Go to Mac Hard Drive (or the hard drive with your OSX installation)>

Drag to Trash:
Digidesign Databases

Mac Hard Drive (hard drive with your OSX installation) > Library >
Application Support > Digidesign > Databases >

Drag to Trash:
Volumes folder

Empty trash. Restart.

within Pro Tools under setups > hardware setup, try using the ignore buffer
underruns settings.

within Pro Tools under setups > playback engine, set H/W buffer to 1024
samples, set CPU usage to 99% (for dual processor machines only), and make
sure the DAE playback buffer is set to level 2 default.

If your system still is not functioning after following the above steps, it
is time to uninstall and re-install Pro Tools. I would recommend
uninstalling updates in reverse order back to the original install of Pro
Tools.

Those who used the Pro Tools 6.1 for macintosh original install CD may wish
to run the following utility to remove any components the uninstaller from
the CD may have left behind:

"http://download.digidesign.com/support/pt61remove.hqx"

Then re-install.

In some cases creating a new admin user and logging into Pro Tools may help.

For problems recording and playing back to external drives, try using "save
a session copy in..." and copying all audio files to copy the session to
another volume or hard drive and verify that the behavior is consistent.

If system is still not working, It's time to reinstall your operating system.

To free up processing power -

in the mix window, pull up a plug-in.
save the settings for this plug in to the plug-in settings folder
make the plug-in inactive (command + Ctrl + Click)
in the edit window, create a duplicate playlist for the track
highlight all audio in duplicate playlist
select the plug-in from the audiosuite plut-ins menu
import plug-in settings
process the audio

You may switch to the original playlist, and make the plug in active again
to reverse this process.

[C52382P]

Actually tape recorders routinely need to be calibrated ( do you know how to calibrate a pre digital calibration studer? )( more than that do you know how to calibrate it for different types of tape?) MRLS SUCK!! After a few years they need a new set of heads....( to the tune of ten grand I believe ) ........ And im sorry but you cant just get sick of the way parts of your console sound and go out and buy a few hundred dollar upgrade. Computers have the advantage. YOU DO NEED TO LEARN THE TECHNICAL JARGON. Not having interest in how a computer works is like an old school engineer not understanding the signal flow of his SSL. if you dont understand your machine on more than just a surface level youll never be the engineer you want to become. Any monkey can point and click with a mouse....it takes a slightly higher order biped however to attain mastery of his engineering domain.

[daisy]

This is incredible:

I've never calibrated anything.

I don't know what an MRLS is.

I know what "heads" are but I've never had to change them.

I have no idea what an SSL is.

And I'm not an engineer. But you want to hear the kicker?

I've been recording, professionally, since 1985 - with 27 albums under my belt (my own and as a "special guest" on others)

Are you catching my drift?

Not everyone is a geek, or a gearhead, or even plays an instrument - some people just have talent - and developing that talent doesn't leave much time for reading manuals, staying ahead of the curve, etc. The kids in that new movie, RIZE, didn't go to dance school. Most DJs can't play a lick, and Dr. Dre and Eminem didn't go to engineering school. I taught myself to get this far with computers. THAT's the world I live in and, I would think, a company - or any business - dealing in music, today, would make some effort (some effort) to take that into account when making a product we, practically, have no choice but to use. What I'm going through, right now, is simply counterproductive.

Again - I mean no disrespect to Digidesign or anyone here: I appreciate all your help - but this situation is fine for those who get off on it but, as I said, I don't know those people:

I just make music.

Now, excuse me, while I return to pulling my hair out.

[Guerrilla Tech]

Well, daisy, it sounds like you need to hire an engineer and a tech, just like the old days. The tools have changed, and if you can't figure them out, you should hire someone who can.
If you were working in a professional environment for those 27 albums, somebody was paying the people to align the machines and maintain the gear.

The computer is a tool, if you want to use it, learn how.

[C52382P]

What i think has happened here is that you HAVE sorta offended a couple of us. I mean almost every cat on the DUC is a gear head or as you call us GEEKS. Im not a rap fan by any stretch but I could tell you that while Dr.Dre didnt go to engineering school I bet he knows enough about the way a studio functions to TEACH at one. Eminem is probably quickly learning. 27 albums under your belt without the knowledge of how they were created in my opinion is like extra weight gained in fat instead of muscle. i wouldnt be half the guitarist that I am now if I hadnt spent time in the trenches at local music shops learning to solder , make truss rod adjustments, set action, dress frets and tie classical nylons. I became a musician based on a well rounded immersion into all aspects of my art....and as well am trying to immerse myself into all aspects of my trade as an audio engineer. You've got one foot into the door of our world. Come on in.

[daisy]

Fellas, come on - I'm sorry - I really meant no offense. I'm frustrated. I got people, ready to make my first video - solo - and I've got to get this record finished and I don't know, now, when that's gonna happen,...so I made my point too forcefully. I don't know what I'm going to do, except what I always do, which is muddle through 'till I get it - and I've never enjoyed that.

Really, I apologise.

You guys are lucky.

[C52382P]

Also daisy you should try some of the basic macintosh trouble shooting stuff. Hold the shift key as you start your powerbook....when the gray apple appears let go of it...it will take your system noticeably longer to start up. This is the macintosh equivalent of windows safe mode . This has the potential to fix alot of hard drive related stuff. If this doesnt work look up the specific instructions for your powerbook to RESET POWER MANAGEMENT. On my 1.33ghz 17 inch its ctr,option,apple,and the power button held down at the same time. I think that has changed though. Just go to the powerbook section of the apple website and type in something like "reset power management 1.5 ghz powerbook " If none of this helps id suggest going to the apple store.

[Park Seward]

This is incredible:

I've never calibrated anything.

If you are interested on how complicated and exacting it is to go through the calibration procedures on a reel to reel audio recorder, take a look at: http://ampexdata.com/Support/Legacy_...y_manuals.html
Read about the 350 and 440, the most common recorders.

I don't know what an MRLS is.

If they mean MRL labs, they make test tapes: http://home.flash.net/~mrltapes/
You need one if you are doing an alignment. See above.

I know what "heads" are but I've never had to change them.

All you want to know about heads and relapping: http://www.jrfmagnetics.com/
John French knows bunches about mag recording.

I have no idea what an SSL is.

Solid State Logic, makers of really big audio boards: http://www.solid-state-logic.com/music/index.php

Again - I mean no disrespect to Digidesign or anyone here: I appreciate all your help - but this situation is fine for those who get off on it but, as I said, I don't know those people:

I just make music.

Now, excuse me, while I return to pulling my hair out.

You don't need to know about anything technical to make music. But you'd better know someone who does!

[daisy]

Thanks.

I'm so tired, from trying things, I've almost forgotten what I'm trying to accomplish. Is there some way to focus on one problem - like the LaCie being greyed out in the disk utility - and just solve that? Why would it be greyed out? What's it connected to? Where's the connection(s) that's being broken or blocked? Or is the problem (not the solution) too complex to be explained?

Teach me, Oh Mighty Gear Heads

[C52382P]

Did you read my post about safe mode and resetting power management? If youve tried those things you better go ahead and find the nearest apple store