PT IO Control Panel not displaying info on "input" Tab

[Andres22]

Hi everyone,

I'm having trouble with my PT IO Control software, since although it's recognizing my Duet interface, it's not allowing me to control the inputs as the "input" tab appears blank. I can record, playback music, etc. but I can't control inputs. The issue is that I can only change inputs from instrument to Mic from the software, so I'm blocked here.

See images attached showing the display in the IO control panel software.

I was having this problem already using the High Sierra OS, updated to Mojave to test if it was an OS compatibility and the issue persisted. Went back to High Sierra and the same. Now currently back on Mojave.

I'm using the 0.2.66 Firmare version for the IO control panel. Not sure what I'm missing or what could be going wrong.

Thanks for the help,

Details:

MacBook Pro (Retina, 13-inch, Early 2015)
macOS Mojave (10.14.3)
Processor 2.9 GHz Intel Core i5
Memory 8 GB 1867 MHz DDR3
Pro Tools Duet
Pro Tools 11.3.1